Vodafone Outage in Ilkley, Bradford, England

@VodafoneUK just had the worst customer service experience of my life in one of your stores

@VodafoneUK your network in Bradford is a bag of cack today.

@VodafoneUK providing terrible customer service and inducing angina attacks since 1985. Just hit the 2 hour mark, back on hold again, think he’s gone to make a brew now. #topnotchcustomerservice #happytohelp

@philwoollias1 @VodafoneUK I left vodafone years ago, shocking customer service, charged me £50 for the use of a courtesy phone!

@VodafoneUK your adverts are misleading as it says you can roam in more countries at no extra cost than any network, however you have to pay £6 a day in roam further destinations....

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

@VodafoneUK not happy that your telephone call handler just fobbed me off then hung up on me! Great customer service when you didn’t do what you said you would do! Not a happy customer.

whats with ur service today @VodafoneUK 🙂

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

cannot wait to move away from @VodafoneUK in a couple of months 😩 never known a company text and ring so bloody much every single day 🤯

@VodafoneUK I am a very unhappy customer you have taken a payment from me today when it had already been paid on Friday I expect this to be refunded straight away

@VodafoneUK No problem. I have just direct messaged you the name and address details.

@VodafoneUK Thanks. I gather you are trying to sort it out - Holywell N Wales; problems at the exchange. I was making a point about the dreadful state of our infrastructure more than his specific problems.

@VodafoneUK New phone is due Tuesday but had no confirmation email from dpd or yourselves informing phone has been dispatched. Can you help pls as old phone is not going to last much longer.

@VodafoneUK why has my broadband dropped down to 6mbps from 41mbps in a matter of minutes, Netflix won’t work at all😭😭

@VodafoneUK absolutely shite service from Vodafone as per usual, you wouldn’t think I was trying to upgrade!

@T3dotcom @VodafoneUK if these are on your network I want one. If not why not

@VodafoneUK Can I just cancel my Apple Watch order? It’s now late, it’s not the model I wanted after your sales team missold me. Pointless continuing down this road for me to return it anyway

@VodafoneUK I’m trying to track an order but when I enter either the home or delivery post code on the tracker plus the SBL number it says they’re invalid. Can you help out?

@PollittKris @VodafoneUK Big smoke don’t **** abart

@adriancct @VodafoneUK Why what doesn't work on Vodafone compared to rest of the networks

@Hub_Nut @VodafoneUK @BTCare @RadioAndrewE @CallumCMason @steve_hawkes @PaddySteen @TalkRoberto @Wroe_Tweet @Retailathlete Fired for helping a customer? No.

@VodafoneUK is there anything wrong with your 4G speeds in Leeds city centre eg LS1 5JS? My speeds are barely at 3mbps it's very slow today

@VodafoneUK I'm pretty certain @VodafoneUK do this on purpose. You are essentially taking money I did not agree to. If o cancel my direct debit will you find someone to speak to me then? STILL ON HOLD

@VodafoneUK this is without a doubt the worst customer service I have EVER been subjected to. STILL ON HOLD

@VodafoneUK Done. Your service is APPALLING @VodafoneUK

Guess what @VodafoneUK the person I spent aaaaages waiting on hold for cannot help me either! You really are a well oiled obstruction machine aren't you? Blockages at every turn!

@VodafoneUK I'm STILL on hold in your Leeds store. Glad to see you value me as a customer. Similar response from you on the phone as there has been on here. #yousuck #payyourtaxes

@VodafoneUK Is it a deliberate policy to put as many obstacles and as much distance between the customer and a solution/decision maker?

@VodafoneUK your order tracker isn’t recognising my order number even though I’ve just spoken to an adviser! Please help!

@VodafoneUK unable to connect to a signal. Only on wifi, are you having issues? Cheers

@VodafoneUK is there an issue with you today, my internet speed is shocking and still stating that I have 4g when the best I’m getting is 2g ?

@VodafoneUK Hi, are there any reported broadband issues in #BurleyinWharfedale ? My broadband looks to be down (I’ve tried rebooting the router).

@VodafoneUK is Vodafone down in the Leeds area? Suddenly got no service

@VodafoneUK nearly 6 hours later, and still no email or text to confirm my order can be collected from the store. 18 years as a customer and I think our love affair is pretty much over #shoddy #shouldhavegonewithEE

@VodafoneUK I need to make a formal complaint and I have been on the telephone nearly 90 minutes to 6 different Vodafone advisors and just keep getting put on hold or the call droppes. How can I make a serious complaint please???

@VodafoneUK 50 mins on a text chat and still no where - this is stupid

@dangrabham @vodafone @VodafoneUK Of course tried all the locations in London. Nothing on any of the open market devices. I think this is really poor it's the only reason I purchased the unlimited 5G sim.

After a shit few days of @VodafoneUK customer service, I have finally upgraded my phone 🤭 big shout out to Ross at Vodafone who sorted out my early upgrade fee

@VodafoneUK After transfer of ownership finally took place, I seem to have been charged a full month's bill for one day! I also can't check this in the MyVodafone app, as it's not working. Not impressed!

Dunno why @VodafoneUK has been voted UKs best mobile network etc cos they’re absolute crap! Always constantly overcharging you and can never get through to customer services.

@VodafoneUK I have sent a DM but I never got an answer yesterday. I’ve just sent another DM there

@VodafoneUK I am still waiting for a response about my broadband issues, not heard from anyone since Tuesday! #Vodafone

@wildlime @vodafone @VodafoneUK Yeh I was told Vodafone 5G devices are tested and certified to work on their network so if you get it from elsewhere you might run into those issues ... Hope you get it sorted

@VodafoneUK Very disappointed about this whole process. Ordered a home broadband service via your website . This apparantly didn't activate correctly. Followed up with webchat with support and had to have 2 further chats. None of which has resolved the issue. Very poor service.

@VodafoneUK just lost another long-standing customer What a joke!! Overcharged for 8 mths & can’t get a refund Other comps remove cost of handset from bill after 2yr contract ends Not these guys.. THEN I get argued with & spoken over when I call to challenge it #diabolicalservice

@VodafoneUK (9) thanks for nothing im switching back to @O2 as they know how to treat their customers and I’m sure they won’t discriminate against disabled people the way you just have