Vodafone Outage in Gildersome, City and Borough of Leeds, England

@VodafoneUK so I’m getting a discount on my broadband as I’m not getting the speeds but you won’t let me cancel for free, you alnowledge it’s below average speeds and doesn’t work but I can’t leave. Shocking service

@O2 Certainly will! The worst mistake I’ve ever made! Gonna see if I Csn get out my @VodafoneUK and head back!

@VodafoneUK are a bunch of brain dead liars. Why I moved from @O2 I will never know. Absolutely terrible.

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

@VodafoneUK been a customer for good few years moved my services elsewhere and you slap me with £8 data charge. Can you explain how this is possible.

@VodafoneUK 😡 thinking of taking out a contract with @VodafoneUK ~ think again 😡 dreadful customer service 😡 over charge and now 6 weeks on , still trying to a response 😡

@VodafoneUK 😡Already contacted you numerous times 😡Over charging 😡6 weeks to receive a pack code 😡still waiting for you to unlock my phone 😡seems like you grind customers down so they give up complaining 😡

@VodafoneUK The worst customer service I’ve experienced from any company in the U.K.🥵

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@VodafoneUK why has my broadband been randomly cancelled. Help me before I lose my mind :(

@VodafoneUK He also couldn’t find our account that we had already made online when we had attempted to purchase this pack previously, for which we were promised a £2 monthly discount on the live chat by a colleague for the issues that occurred which made that purchase unsuccessful

@VodafoneUK - he also gave no details about the contract such as how long it is for. He left us with more questions than we started with. He didn’t tell us how or when our service would be set up. After asking any question, he would simply repeat his previous answer in a patronising manner.

@VodafoneUK telling me he needs my debit card rather than asking if I could put it in the card machine. This is the first time I have been with your company and this experience was absolutely terrible. Your employee was more interested in pressing me on whether he will get his money back -

@VodafoneUK Later it was £50/£60. At the end of the process he didn’t confirm anything about this ‘line’ I needed setting up. There were so many issues from start to finish. Not just with the lack of information but his behaviour in every aspect. Even little things like talking over me and

@VodafoneUK - and then he started to stress that we must pay things such as council tax. As a responsible tenant who already is highly aware of this I found this absolutely shocking, and this has upset me very much. The whole process was horrible and I felt misinformed and made to feel a -

@VodafoneUK - told him I worked at santander in passing. The employee was rude and didn’t inform us of a credit check done. He was patronising and made it very apparent he though we were a young couple (he said he thought we were under eighteen whilst laughing)

@VodafoneUK just had the worst customer service experience of my life in one of your stores

@VodafoneUK your network in Bradford is a bag of cack today.

@VodafoneUK providing terrible customer service and inducing angina attacks since 1985. Just hit the 2 hour mark, back on hold again, think he’s gone to make a brew now. #topnotchcustomerservice #happytohelp

*Scam alert* I very nearly fell victim to a scam last night after tweeting @VodafoneUK. Soon after sending my tweet I received a DM from the @VodafoneUK account offering to help me.

@philwoollias1 @VodafoneUK I left vodafone years ago, shocking customer service, charged me £50 for the use of a courtesy phone!

Spent all of this morning trying to top up a @VodafoneUK mobile. Nobody can help me and still on hold 😂 glad my personal phone is with @O2

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

whats with ur service today @VodafoneUK 🙂

@bt_uk Phone and broadband with @VodafoneUK but lines provided by openreach. It was @bt_uk engineers in the cab when it all went slow.

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

@VodafoneUK #badcustomerservice #tradingstandards why o why have you not fixed my issues 12 months and still no results DO NOT BUY VODAFONE

@VodafoneUK DO NOT BUY VODAFONE BROADBAND TJEY LIE THIER ADVERT IS A LIE. What’s happening with Vodafone bb so slow

@VodafoneUK DO NOT BUY VODAFONE BROADBAND TJEY LIE THIER ADVERT IS A LIE. 12 months and still no resolution

@VodafoneUK why is my broadband so shit you guaranteed me 70mbs I’m getting mps 12 months we have been arguing over your service Do Not Buy vodafaone Broadband

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time.fradulent company .

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time

@VodafoneUK are you have issues with broadband. Mine has died and it’s failing chap authentication.

@VodafoneUK I am a very unhappy customer you have taken a payment from me today when it had already been paid on Friday I expect this to be refunded straight away

Be ware - all because of 1 setting I was not aware of on the iPhone (Wi-fi assist) I have now being penalised by vodaphone £140 - customer for years - won’t be returning end of this contract - please re tweet #vodafone #nocustomerservice @VodafoneUK

@VodafoneUK this company is a joke,the worst company I have ever had to deal with. Do not use them unless desperate or like being let down.#idiots.

@VodafoneUK No problem. I have just direct messaged you the name and address details.

@VodafoneUK as I said earlier order not there. Phone actually arrived by Royal Mail ans NOT as we were told numerous times by DPD. Yet more lies and deceit from Vodaphone staff. Waht an awful company with useless staff. A bunch of liars

@VodafoneUK failed promises,lies and when they don't want to speak anymore whey just ignore you. Horrible company suggest using O2 instead. Great service unlike this lot

@VodafoneUK Thanks. I gather you are trying to sort it out - Holywell N Wales; problems at the exchange. I was making a point about the dreadful state of our infrastructure more than his specific problems.

@VodafoneUK New phone is due Tuesday but had no confirmation email from dpd or yourselves informing phone has been dispatched. Can you help pls as old phone is not going to last much longer.

@VodafoneUK why has my broadband dropped down to 6mbps from 41mbps in a matter of minutes, Netflix won’t work at all😭😭

2019-08-22 17:20:03 -Download (Mb/s): 14.50 -Upload (Mb/s): 5.29 -Ping (ms): 39.04 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK There is nothing that can convince me to stay after 3 hours on the phone & having to go through to several members of rude staff. 3 hours later I got through to a gentleman who got me through the process easily.

@remraFneB @VodafoneUK @iD_Mobile_UK @EE Damn g seems like you on some weird shit, you should change dealer 😂

2019-08-22 16:40:03 -Download (Mb/s): 6.97 -Upload (Mb/s): 10.10 -Ping (ms): 41.30 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK hi bought a sim for while I was away in turkey.. 25 quid a month on a payg no contact. I want to now cancel !! but if possible maybe just downgrade as I’d like to keep the sim

@VodafoneUK No service in CV10 for months hundreds complaining. Ask your own vodaphone shop in Nuneaton. Please do not ask me for details again, I and others have supplied them. Please do something.

@VodafoneUK But you can't! If even you are confused about it then it's definitely a misleading advert. It's not until three screens in on the customer journey that you get a vague clue that you can't. (assuming you scoll down below the "click me" buttons!)

I never believed when people said that @VodafoneUK cares only about new customers and the existing ones they don't want to help at all or "can't". Today was the first time when advisor was rude incompetent and in the end I end up with nothing. Spend 4 hours on phone -for nothing

@VodafoneUK @HuaweiMobileUK phones been away for a week. Came back today "repaired" with a battery at 100%. Picked up at 12 o'clock. And then it's down to 74% within 4 hours!! Reinstalled 4 apps in that time and made 5 minutes worth of calls. Terrible quality from the battery.

@VodafoneUK After multiple online chats and phone calls with Vodafone’s tech team, my Apple Watch series 4 is still unable to be linked to my data and iPhone 6s Plus. I have reset my phone and watch, gone round in circles until I’m fed up with it!! Only option is to cancel.