Vodafone Outage in Gildersome, City and Borough of Leeds, England

Honest to god. I have never had such bad experience than I have with @VodafoneUK. Been lied to and mislead constantly. Being told different things, no one listening to me. Just completely useless. I can’t even explain!

Hi @VodafoneUK i've been trying to get a pac code since 8pm yesterday. When i rang, customer services said the system is down (i was on hold for an hour to be told this). It's still not coming through when i text pac and my pin. Can you help please.

I’ve had nothing but trouble with @VodafoneUK for over the last month! I can’t believe how bad I have been treat as a customer, the online chat team are absolutely useless & don’t even get anywhere on the phone! #shocking #disgrace

@VodafoneUK i need to speak to someone from vodafone please. The call centre that i keep getting connected to dont seem able to help or maybe they dont understand my issue. Neither does my local vodafone store.

I struggle to understand how @VodafoneUK can never understand my query when I call. The training in these centres are either sub-standard or they've done a huge recruitment drive and EVERYONE is new. Nobody knows anything.

@ramhl__26 @alexlowe30 @jctweet90 @EE @O2 @VodafoneUK I love @O2 too but have to admit my signal is absolutely terrible in Leeds and York too, the two cities I am in the most, this is despite my phone showing I have 4G and pretty much full signal

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@VodafoneUK i cant get on my vodafone iphone app it tells me to turn off wifi and connect through the phone network when i do this it says keep trying in 10 seconds

@VodafoneUK bloody joke. You’ve removed my iWatch data account from my account that I pay monthly for. This is the 5th issue in 1 month. I want to cancel my contract for free because of this. SHITE.

@VodafoneUK you customer service is a joke 40mins on the phone for a bill that should never have been made for a service never received #Vodafone #ripoff

@VodafoneUK how do I cancel my contracts phone, email or letter please and thank you.

@VodafoneUK so I’m getting a discount on my broadband as I’m not getting the speeds but you won’t let me cancel for free, you alnowledge it’s below average speeds and doesn’t work but I can’t leave. Shocking service

@O2 Certainly will! The worst mistake I’ve ever made! Gonna see if I Csn get out my @VodafoneUK and head back!

@VodafoneUK are a bunch of brain dead liars. Why I moved from @O2 I will never know. Absolutely terrible.

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

@VodafoneUK been a customer for good few years moved my services elsewhere and you slap me with £8 data charge. Can you explain how this is possible.

@VodafoneUK 😡 thinking of taking out a contract with @VodafoneUK ~ think again 😡 dreadful customer service 😡 over charge and now 6 weeks on , still trying to a response 😡

@VodafoneUK 😡Already contacted you numerous times 😡Over charging 😡6 weeks to receive a pack code 😡still waiting for you to unlock my phone 😡seems like you grind customers down so they give up complaining 😡

@VodafoneUK The worst customer service I’ve experienced from any company in the U.K.🥵

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@VodafoneUK why has my broadband been randomly cancelled. Help me before I lose my mind :(

@VodafoneUK He also couldn’t find our account that we had already made online when we had attempted to purchase this pack previously, for which we were promised a £2 monthly discount on the live chat by a colleague for the issues that occurred which made that purchase unsuccessful

@VodafoneUK - he also gave no details about the contract such as how long it is for. He left us with more questions than we started with. He didn’t tell us how or when our service would be set up. After asking any question, he would simply repeat his previous answer in a patronising manner.

@VodafoneUK telling me he needs my debit card rather than asking if I could put it in the card machine. This is the first time I have been with your company and this experience was absolutely terrible. Your employee was more interested in pressing me on whether he will get his money back -

@VodafoneUK Later it was £50/£60. At the end of the process he didn’t confirm anything about this ‘line’ I needed setting up. There were so many issues from start to finish. Not just with the lack of information but his behaviour in every aspect. Even little things like talking over me and

@VodafoneUK - and then he started to stress that we must pay things such as council tax. As a responsible tenant who already is highly aware of this I found this absolutely shocking, and this has upset me very much. The whole process was horrible and I felt misinformed and made to feel a -

@VodafoneUK - told him I worked at santander in passing. The employee was rude and didn’t inform us of a credit check done. He was patronising and made it very apparent he though we were a young couple (he said he thought we were under eighteen whilst laughing)

@VodafoneUK just had the worst customer service experience of my life in one of your stores

@VodafoneUK your network in Bradford is a bag of cack today.

@VodafoneUK providing terrible customer service and inducing angina attacks since 1985. Just hit the 2 hour mark, back on hold again, think he’s gone to make a brew now. #topnotchcustomerservice #happytohelp

*Scam alert* I very nearly fell victim to a scam last night after tweeting @VodafoneUK. Soon after sending my tweet I received a DM from the @VodafoneUK account offering to help me.

@philwoollias1 @VodafoneUK I left vodafone years ago, shocking customer service, charged me £50 for the use of a courtesy phone!

Spent all of this morning trying to top up a @VodafoneUK mobile. Nobody can help me and still on hold 😂 glad my personal phone is with @O2

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

whats with ur service today @VodafoneUK 🙂

@bt_uk Phone and broadband with @VodafoneUK but lines provided by openreach. It was @bt_uk engineers in the cab when it all went slow.

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

@VodafoneUK #badcustomerservice #tradingstandards why o why have you not fixed my issues 12 months and still no results DO NOT BUY VODAFONE

@VodafoneUK DO NOT BUY VODAFONE BROADBAND TJEY LIE THIER ADVERT IS A LIE. What’s happening with Vodafone bb so slow

@VodafoneUK DO NOT BUY VODAFONE BROADBAND TJEY LIE THIER ADVERT IS A LIE. 12 months and still no resolution

@VodafoneUK why is my broadband so shit you guaranteed me 70mbs I’m getting mps 12 months we have been arguing over your service Do Not Buy vodafaone Broadband

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time.fradulent company .

@VodafoneUK hi Vodafone I've gotten home horrendously drunk last night and I'm a now a proud owner of a tp wireless link m83750 with one of your Sims in it and I'd like to possibly return it to the owner with your help if possible

@VodafoneUK Purley CR8 - internet flakey for the last 2 weeks or so. Right now its bad. Red light appearing regularly on my modem box

@VodafoneUK please see my DM - we are going out of our minds with your AWFUL AWFUL AWFUL AWFUL AWFUL service

@VodafoneUK 2 hours on the phone 4 days on twitter must be some sort of record for customer service!!! Well done @VodafoneUK 👏🏻👏🏻👏🏻

@VodafoneUK @gonnella The problem I have with this is that this seems to be the same response people were getting in 2016

@VodafoneUK your network coverage in and around Southampton is shit. Your 4G coverage is double the shit of your network coverage and your customer service is at a different level of mega shit!

@VodafoneUK your network coverage in and around Southampton is shit. Your 4G coverage is double the shit if your network coverage and your customer service is at a different level of mega shit!

@VodafoneUK having the worst ever experience in transferring my in laws broadband and phone line over to yourselves. Should have been completed last Monday 2nd December. Still not fixed. Now have elderly in laws worrying they can’t get a call from elderly relatives. Dissapointed

@VodafoneUK @ico @Ofcom and finally contravening GDPR by refusing to comply with a valid verbal Sars request and directing me online. Can't even log a complaint about it on the phone.

@CostaCoffee @VodafoneUK as the link to get the QR wasn't even working originally!! Awful 😔