Vodafone outages and service status in Gaerwen, Wales

Problems in the last 24 hours in Gaerwen, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Gaerwen, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Gaerwen, Wales

Latest outage, problems and issue reports in Gaerwen and nearby locations:

• 
  Ceri Bostock (@Ceribos) reported 8 minutes ago from Caernarfon, Wales

  @VodafoneUK Not sure but please tell me how do I actually get some customer service from Vodafone? #nightmare

• 
  Declan McGrath (@declaa) reported 41 minutes ago from Llanfaes, Wales

  @VodafoneUK hi I'm not a customer with you however I need to know if the GSM signal in Anglesey has gone down as my ADT alarm uses your network I contact CSL but they told me to pass it to you can you confirm if any of your GSM towers are down in Anglesey

• 
  Nicola Brown (@nicolab19831) reported 46 minutes ago from Llanberis, Wales

  @sianelss @VodafoneUK I had a similar problem with them no signal for over a month! You are protect under the consumer rights 2015! Need any help gimmie a shout!

• 
  Darren Matthews (@darrenmmatthews) reported 47 minutes ago from Gaerwen, Wales

  Still no answer, over an 1 hour later and one tweet reply from @VodafoneUK. It’s poor service, really poor

• 
  Osian Owen (@osianowen1) reported 48 minutes ago from Caernarfon, Wales

  @GeorgeMonbiot Was on the phone with my mother two days ago. She was shaken after being spoken patronisingly and rudely to by a @VodafoneUK employee. Issue still not sorted.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robert Kilcoyne (@robkilcoyne) reported 2 minutes ago

  Dear @VodafoneUK why do you make it SO difficult to speak to a human in your cust service team? Your phone options are designed to send people online at all costs. I’m trying to pay off my device plan but it’s like you don’t want my money. And for that TOBY,worse than useless!

• 
  FINGERSJOHN✌ (@jnafr) reported 2 minutes ago

  Back in B43 7EQ Great Barr Birmingham @ThreeUKSupport @VodafoneUK Sort the service out 4G 5G both Dire. ALL other networks are fine. No one can access apps.

• 
  carys (@blindandb0ujee) reported 5 minutes ago

  @PolariChat @VodafoneUK Definitely not, they would never ring from an 07 number

• 
  CJ (@CJ8316758312135) reported 6 minutes ago

  @DanielS0N95 @Iromg @VodafoneUK Another stupid prick, your kind is the problem in the country. Get educated and then you will be able to vote Reform...

• 
  Mock the Left (@realmocktheleft) reported 7 minutes ago

  @RegSimpkin @VodafoneUK I'd **** 'em off mate. Giving SIMs to gimmegrants. Bastards.

• 
  geo (@heytherewxirdos) reported 10 minutes ago

  @VodafoneUK is your network down in london? having bad connectivity issues here. connected to box but speeds are so slow

• 
  MrMulder (@MrMulderUK) reported 11 minutes ago

  Local network issues ongoing for 2 months now @VodafoneUK. We were told it would be fixed by the end of July. Incident Reference INC000005989903

• 
  Damon McRea (@Dameo_23) reported 11 minutes ago

  @VodafoneUK I get daily texts off you to upgrade my phone, I get twice daily emails saying an upgrade is ready. Instead of being desperate to get more money out of me. Sort your service out in the CA7 area!

• 
  Chekeeuk (@chekeeuk) reported 13 minutes ago

  @FreedomMatty @Iromg @VodafoneUK I've already cancelled mine. Bloody check of them. If they can afford to give free give aways, why not concentrate on the customer base that they have here (what with the cost of living) rather than people who rock up uninvited!

• 
  Or Sassur (@Orsassur2) reported 14 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.