3 (Three) Outage in Usk, Monmouthshire, Wales

Seems the problem is still getting worse having read social media, I’ve left three now! @Ofcom should @ThreeUK not be investigated for lack of service to existing contracted customers, it doesn’t seem fair!

@irfan52700358 @ThreeUK @BALENCIAGA News is that @ThreeUK are pulling back speed and support for 4G to concentrate on 5G! So all those people with 4G only phones are sc**wed and @ThreeUK doesn’t care about keeping customers!

@ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!

Imagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs

@ThreeUK I had to change my data to ‘3G’ as advised from your in store staff, because the network is so slow atm.

@NathanWyburnArt @Apple I’m having a similar issue and @ThreeUK won’t do anything about it. They told me to download some app which won’t help anyway as it’s unknown caller. I think next step is I’ll be forced to change my number 😐

@ThreeUKSupport Yes I usually switch between when my 4G struggles. My calls have been dropping and not working properly too though in a variety of locations.

@ThreeUKSupport Have been with @ThreeUK for years and always been very happy with service. However since renewing to a 24 month contract and 5G getting turned on, my service has been absolutely terrible. Terrible or no 3G/4G, calls cutting out or failing. 1/2

@ThreeUKSupport Is the same whit whatever I do. Every area I’m going specially when is crowded around me. I have changed SIM cards, phone and the problem is still here

@ThreeUKSupport Yeah and the problem was still there, my phone was changed because apparently was the phone and the problem is still here! It’s been 2 years contract in hell!! I can’t wait to finish it

@ThreeUK customer service is horrendous

@ThreeUKSupport Worst company i’ve ever encountered. No wonder why your basically failing as a company

@ThreeUKSupport Worst company i’vr ever encountered

On hold to @ThreeUK possibly the worst phone company i’ve ever encountered in my whole life

@EmmaWilks77 @ThreeUK Absolutely disgusting service never been so appalled 😑

So 2 weeks ago there was a 4G issue in my village with speeds in kbps range. It's been better but last few days now fine 50-70 Down, around 18 Up. @ThreeUKSupport It's not easy when living a completely mobile network operator life. No home fixed ISP. 1/2

@ThreeUKSupport Yeah there weren't any issues. Just no inside signal. There was definitely no 3G & no VoLTE either. Just thought I'd mention it. Mayb a consideration for future network upgrades.

Another day where @ThreeUK fails to provide decent phone service. I’ve got full signal but yet my services is so slow. #whatamipayingfor

@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

Just came back from North Wales and thanks god I have a sat nav & sos button in my @MercedesBenz as otherwise my journey in the morning would involve searching for an actual road map since @ThreeUK was down, so no service nor data during 4h journey from Cardiff 👎😑🙄 #threedown

@mythofechelon @TMobile Could be a @ThreeUK issue as their network was down overnight.

@ThreeUK hope network is working correctly now! Hit and miss since yesterday 🤔

@ThreeUKSupport network issues in Cardiff..

@ThreeUK fix up

@EnglishPhoebeX1 @ThreeUK @ThreeUKSupport **** mines been cutting out on calls but not no network

@samboc86 @hockey_laura @Apple @ThreeUK I hate change and I'm sure they bank on being being apprehensive about it. I'm never going back to them

Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

@omnitix @ThreeUK first 3G only network innit

@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

@ThreeUK great if you have no issues, as soon as there’s a problem they give all the bull!! 👎👎👎

@dlever21 @ThreeUK My problem was they added a new condition this time that said if you haven't used it since January. but @ThreeUK ran the offer in May and I used it then. Guaranteed they caught LOADS of people out 😡

Horrible T&Cs usage by @ThreeUK and #Wuntu on their Google Play offer. Tricked me into charging my bill instead of using the offer!!

@ThreeUK Not great service! Look after your loyal customers #loyalcustomersmeannothing 😡

@jaybee_ms Moved to them last month. Advise against it. Data service has been awful. Wish I'd never moved provider. Tried all the main providers and 3 is by far the worst #threeuk #crap

@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

Exactly the same problem I had with @ThreeUKSupport at #Glastonbury. No service unable to keep in contact with my family both onsite and off. Their coverage checker is false for the vale of avalon area! #ripoff #falseadvertising #threeuk #3

@ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!

@ThreeUKSupport This was yesterday mind! I have not tried that, but if I experience it again I’ll switch. I was with a couple of people on 3 who had full 4G signal but no connectivity so am pretty sure it’s not my device, if that helps any!! Thanks

@ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍

@ThreeUK fantastic customer service from the Cardiff store today 😀👏👏👏👏👍thanks

@ThreeUKSupport It would make sense for the offers on my upgrade portal to reflect this then. Your existing customer offers are all more expensive than new customer offers. Shouldn't have to spend time on the phone, should be able to do online!

After the failed upgrade debacle @ThreeUK also managed to fail to cancel the upgrade meaning I'm still on a plan for an upgrade I cancelled and supposedly own a phone I never received and am now being passed around departments whilst fighting with my anxiety. Cheers, three.

Been a happy customer of @ThreeUK for just over two years... then it came to upgrade time and I have received the worst service I have ever experienced from a company. Great company until they make a mistake and make no effort at all to fix it.

@ThreeUKSupport I've already spoken to your customer service team twice and they are no help. I will be calling again later and if they are no help again I will be terminating my contract with three as your customer service is abysmal.

@ThreeUK has the worse customer service in the world

@ThreeUKSupport Forget it. No help at all.

@ThreeUKSupport Was passed around and eventually customer liaison called me but I've been going round in circles since 11am. Least I know not to renew my contract in March

@ThreeUKSupport I'm not dealing with them again. They were rude and unhelpful last time it ended up going through 3 complaint procedure.

@ThreeUKSupport I have two contracts with 3 and one of them, the phone is faulty. Trying to get it sorted for repair is proving impossible. Been passed pillar to post today. I don't want to speak to Samsung directly as they were really unhelpful last time and went through a big complaint

@ThreeUKSupport Just wondering why it's such a mission to get any help from a network I pay so much money to every month

@Ofcom @ThreeUK funny my 4G has been extremely bad this past week and I’m lucky to get any internet at all on two bars and my internet takes 5 minutes too load on full bars, just when you announce 5G networks in this pandemic #StayConnected thank youuuuuuuu

@matthew4660 @ThreeUK After some tests, I believe that congestion is the main issue especially in my area. At 2AM I'm getting maximums of 26Mb/s ping is still pretty bad, and upload is sluggish. Might just become a vampire and only use my phone post-midnight...

@ThreeUK @StallionR Nice answer 10 hours ago you have ither people wanting a reaponce whats going on with your internet service.

@ThreeUKSupport @tonyhart1981 Signal booster won’t help if the network is congested like they all are just now. Even my home broadband is usable but not as good as it usually is with everyone working at home

@Yfielding @VodafoneUK contract phones (6) with @VodafoneGroup and mobile internet with @ThreeUK Both want more money for a substandard service.The speed on 3 mob broadband was amazing. It’s worse than dial up atm and no tech support. Will review ASAP when this is over.Vodaphone is binned for sure

@ThreeUKSupport my contract ends 8th April - I want to transfer number to daughter and get a new sim only contract for her similar to what we can get on comparison site. No one in chat can help - I need to talk to someone but they are obviously off for the foreseeable - help!

@thompsonrob @ThreeUK @ThreeUKSupport Thought only I was dealing with this here is my phone data and the Al cube data although phone is 02 alcube is 3 network 3.69 mpsupload on the cube and my phone data is reading 28.2mps

@missymaryam_ Newport Wales is awful currently. 4G giving me 0.5mb speeds - loads of people citing this problem right now on Down Detector @ThreeUKSupport

Always quick to give @ThreeUK stick when they're crap, last couple of days, they've been bloody awesome #threehomebroadband

@ThreeUKSupport this is not the time to go down!!!