3 (Three) outages and service status in Usk, Wales

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Usk, Wales

The most recent 3 (Three) outage reports came from the following cities: Newport, and Pontypool.

City	Problem Type	Report Time
Newport	Internet	22 days ago
Newport	Phone	1 month ago
Pontypool	Total Blackout	2 months ago
Newport	E-mail	3 months ago
Newport	Phone	3 months ago

Community Discussion

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3 (Three) Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  Adam Lee (@AdamLee2011) reported 4 minutes ago from Newport, Wales

  @ThreeUKSupport I have been trying to cancel my mobile broadband contact for the last few days whilst still in cooking off period, however every time I’ve got through I have been told their system is down. How can I cancel within this period if I can’t get through? #threeuk

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧Mathew Hall🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mathew_wales_) reported 7 minutes ago from Pontypool, Wales

  @ThreeUKSupport right a month now of no signal in work! What is an address to complain and not live chat there useless! Np4 6yw is the postcode i’ll just cancel my contract otherwise shambles of a seevice

• 
  Gabrielle Jenkins (@x_Gabrielle_x) reported 7 minutes ago from Newport, Wales

  On hold to @ThreeUK possibly the worst phone company i’ve ever encountered in my whole life

• 
  Adam Lee (@AdamLee2011) reported 9 minutes ago from Newport, Wales

  @ThreeUKSupport I’ve been on phone for an hour, and On live chat. It’s useless. Rubbish company and customer services is a joke

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 10 minutes ago from Newport, Wales

  @ThreeUK Customer service is rubbish!! Don’t let them say they’ll close the case and then don’t sort the problem. I always thought they were pretty good, but, after a call of over an hour, I get nowhere! Extended my contract without my permission. 😡

• 
  Jamie LFC Grannell (@JAMIEGRANNELL) reported 10 minutes ago from Newport, Wales

  @ThreeUKSupport despite weeks of promises of soemone calling me and myself daily contacting you via live chat I’m still no closer to resolving issue. I have numerous contracts with you are you going to keep ignoring me as I’ll take my business elsewhere all five plans

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 14 minutes ago from Alway, Wales

  @ThreeUKSupport You have lost me a customer as of today and my complaint is currently with the ombudsman. Your staff and managers are awful!

• 
  Simone Jasmine Jones (@SimoneJonesx) reported 16 minutes ago from Alway, Wales

  Imagine being a @ThreeUK customer with 2 contracts for years on end and being told to find another service provider because they can’t fix the masts in my area and then refuse to refund what I’ve paid off this mobile or even pay my upfront cost for my next phone 😡 #scabs

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 20 minutes ago from Victoria, Wales

  @ThreeUKSupport I raised a complaint, they asked to close it as it was dealt with, passed me on to another agent to finalise it and bang, back to square one as the issue wasn’t solved. Called again, the agent couldn’t see that the complaint and disconnected the call. I’m a long standing customer

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧Mathew Hall🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mathew_wales_) reported 24 minutes ago from Pontypool, Wales

  @ThreeUKSupport Still nothing been nearly a week now, stuck in work woth mo access to signal if family need me

• 
  𝕂𝕖𝕝𝕝𝕪 (@kellsandbulls) reported 27 minutes ago from Victoria, Wales

  @ThreeUK is there a problem with the services I am not able ring out it is saying this is an important announcement you can no longer ring 153 from my handset use 118333 I need to use my phone!

• 
  Gavros2000 (@GavParf) reported 34 minutes ago from Pontypool, Wales

  @ThreeUKSupport Hi. Could you tell me if the Samsung Galaxy 4g Watch will work on the three network?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 37 minutes ago from Victoria, Wales

  @ThreeUK what a load of rubbish customer service is!!

• 
  Viv (@Vivivoo) reported 42 minutes ago from Pilning, England

  Seems the problem is still getting worse having read social media, I’ve left three now! @Ofcom should @ThreeUK not be investigated for lack of service to existing contracted customers, it doesn’t seem fair!

• 
  lynda pring (@pringoli) reported 42 minutes ago from St. Julians, Wales

  @ThreeUK hope network is working correctly now! Hit and miss since yesterday 🤔

• 
  Gabrielle Jenkins (@x_Gabrielle_x) reported 46 minutes ago from Newport, Wales

  @ThreeUKSupport Worst company i’vr ever encountered

• 
  Adam Lee (@AdamLee2011) reported 51 minutes ago from Newport, Wales

  @ThreeUK @ThreeUKSupport worse company I’ve ever had to deal with. Trying to cancel is a nightmare. Just cancel my contract useless ***** 😡

• 
  Adam Lee (@AdamLee2011) reported 52 minutes ago from Newport, Wales

  @ThreeUKSupport TA8 2SE, I bought MiFi with 30 day contract and the coverage in this area is awful. I will be cancelling and going with another provider.

• 
  Gabrielle Jenkins (@x_Gabrielle_x) reported 55 minutes ago from Newport, Wales

  @ThreeUKSupport Worst company i’ve ever encountered. No wonder why your basically failing as a company

• 
  Sara Venn (@Saralimback) reported 59 minutes ago from Chepstow, Wales

  Also @VodafoneUK not one of your representatives can tell me what happens the day my contract ends? This is ridiculous. Nearly 25 years a customer. I wonder would @EE @ThreeUK or others be the same?

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sandra H (@Aerobicedge) reported 6 minutes ago

  @ThreeUK I am so fed up with this extremely poor Broadband. I've complained twice and been told it's a mast being fixed. 3 weeks later there is No improvement. It's like living in the dark ages!! Upload speed of only 3.76mb/s

• 
  John 🇬🇧🇪🇺 (@Iwantmytrain) reported 6 minutes ago

  When @ThreeUK split their bills so you now get a separate bill for airtime and the device, it became the biggest inconvenience for the customer. Convenient for Three, not their customers. TERRIBLE idea.

• 
  Mattea∞ (@ebuuuun) reported 8 minutes ago

  @ThreeUK helloooo, why haven’t I had service since 7pm???

• 
  elizabeth Brown (@Elizabethjagb) reported 15 minutes ago

  @LynRose2020 @ThreeUK It’s not working for me either , can’t call anyone and data is not working

• 
  Jo Smith 🌹 (@carsonsmummy) reported 16 minutes ago

  Just had a call from someone supposedly representing @ThreeUK @ThreeUKSupport advising me that my sim will be blocked in 3 days due to network issues. Is this a load of old tosh / spam / phishing, or is it true? I hung up.

• 
  Hugh Campbell (@HughCampbell7) reported 17 minutes ago

  @ThreeUK impossible to get help on there website.

• 
  Tanzanian Terrier 🇬🇧🇹🇿🇺🇦🇮🇱 (@petronious) reported 20 minutes ago

  Years ago , especially during at half time I, like many others had the same problem. But since the introduction of 5G I have no problems at all but I am guessing it is down to individual providers I am with @ThreeUK.

• 
  Ateeb (@NawazAteeb) reported 22 minutes ago

  @ThreeUKSupport just when I think your network can’t get any worse, you find new ways to lower the bar. The UK’s worse network. Your marketing team sends emails showing how clueless you are

• 
  𝗔𝗻𝗱𝗿𝗲𝗮 (@andreaowenss) reported 22 minutes ago

  Hi @threeUK I have no issue with your contact centres being outsourced - what I do have an issue with is when they don't actually listen (or read on live chat) what you are actually telling them the problem is.

• 
  Jim Jones (@smikealfred) reported 23 minutes ago

  @ThreeUK @ThreeUKSupport that’s now over 24hrs our WiFi has been down. Can you provide an update when you expect normal service to resume please ? Old Colwyn, North Wales area