3 (Three) Outage in Usk, Monmouthshire, Wales

3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.

 Problems detected at 3 (Three)

3 (Three) problems in the last 24 hours in Usk, Wales

3 (Three) Outage Chart in Usk, Monmouthshire, Wales

November 12: Problems at 3 (Three)

3 (Three) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(58.38%)
Phone
(18.93%)
Total Blackout
(11.42%)
E-mail
(6.36%)
Wi-fi
(4.48%)
TV
(.43%)

3 (Three) Outage Map Near Usk, Monmouthshire, Wales

The most recent outage reports and issues originated from Chepstow, Cardiff, Pontypool, Newport, St. Julians, Crumlin, Cwmbran, Caldicot, Usk and Panteg.

Cardiff Phone
Cardiff Phone
Cardiff Internet
Cardiff Phone
Pontypool Internet
Cardiff E-mail

3 (Three) in Usk, Wales Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

3 (Three) Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:
  • chloemay555 Chloe (@chloemay555) reported from Chepstow, Wales

    @EmmaWilks77 @ThreeUK Absolutely disgusting service never been so appalled 😑

  • thisisjmx James Vincent 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Cardiff, Wales

    So 2 weeks ago there was a 4G issue in my village with speeds in kbps range. It's been better but last few days now fine 50-70 Down, around 18 Up. @ThreeUKSupport It's not easy when living a completely mobile network operator life. No home fixed ISP. 1/2

  • thisisjmx James Vincent 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Cardiff, Wales

    @ThreeUKSupport Yeah there weren't any issues. Just no inside signal. There was definitely no 3G & no VoLTE either. Just thought I'd mention it. Mayb a consideration for future network upgrades.

  • TheMMEvent Mike Anthony Moreno (@TheMMEvent) reported from Cardiff, Wales

    Another day where @ThreeUK fails to provide decent phone service. I’ve got full signal but yet my services is so slow. #whatamipayingfor

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

  • AnnaB_Cdf Anna Brzezinska (@AnnaB_Cdf) reported from Cardiff, Wales

    Just came back from North Wales and thanks god I have a sat nav & sos button in my @MercedesBenz as otherwise my journey in the morning would involve searching for an actual road map since @ThreeUK was down, so no service nor data during 4h journey from Cardiff 👎😑🙄 #threedown

  • mindspits Rhys (@mindspits) reported from Cardiff, Wales

    @mythofechelon @TMobile Could be a @ThreeUK issue as their network was down overnight.

  • pringoli lynda pring (@pringoli) reported from St. Julians, Wales

    @ThreeUK hope network is working correctly now! Hit and miss since yesterday 🤔

  • stumpy_juk Matthew Jones (@stumpy_juk) reported from Cardiff, Wales

    @ThreeUKSupport network issues in Cardiff..

  • Moe3k9 C-Note (@Moe3k9) reported from Cardiff, Wales

    @ThreeUK fix up

  • oxWelshElisexox 🏴󠁧󠁢󠁷󠁬󠁳󠁿Welsh Elise🏴󠁧󠁢󠁷󠁬󠁳󠁿2k (@oxWelshElisexox) reported from Cardiff, Wales

    @EnglishPhoebeX1 @ThreeUK @ThreeUKSupport **** mines been cutting out on calls but not no network

  • WildthingJ74 Johnathan Williams (@WildthingJ74) reported from Cardiff, Wales

    @samboc86 @hockey_laura @Apple @ThreeUK I hate change and I'm sure they bank on being being apprehensive about it. I'm never going back to them

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

  • TicketTattle Andrew Thomas (@TicketTattle) reported from Cardiff, Wales

    @omnitix @ThreeUK first 3G only network innit

  • gingio Shane (@gingio) reported from Cardiff, Wales

    @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

  • MartynPreece79 Martyn Preece (@MartynPreece79) reported from Cardiff, Wales

    @ThreeUK great if you have no issues, as soon as there’s a problem they give all the bull!! 👎👎👎

  • KrisheleG Krishele Guzman (@KrisheleG) reported from Cardiff, Wales

    @dlever21 @ThreeUK My problem was they added a new condition this time that said if you haven't used it since January. but @ThreeUK ran the offer in May and I used it then. Guaranteed they caught LOADS of people out 😡

  • KrisheleG Krishele Guzman (@KrisheleG) reported from Cardiff, Wales

    Horrible T&Cs usage by @ThreeUK and #Wuntu on their Google Play offer. Tricked me into charging my bill instead of using the offer!!

  • ClareO74 Clare Owen (@ClareO74) reported from Cardiff, Wales

    @ThreeUK Not great service! Look after your loyal customers #loyalcustomersmeannothing 😡

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @jaybee_ms Moved to them last month. Advise against it. Data service has been awful. Wish I'd never moved provider. Tried all the main providers and 3 is by far the worst #threeuk #crap

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    Exactly the same problem I had with @ThreeUKSupport at #Glastonbury. No service unable to keep in contact with my family both onsite and off. Their coverage checker is false for the vale of avalon area! #ripoff #falseadvertising #threeuk #3

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @ThreeUKSupport @StroopWafel13 Your service at Glastonbury was virtually non existence! No other providers had the issues 3 customers did at Glastonbury!!

  • jrdnphp jrdn 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jrdnphp) reported from Cardiff, Wales

    @ThreeUKSupport This was yesterday mind! I have not tried that, but if I experience it again I’ll switch. I was with a couple of people on 3 who had full 4G signal but no connectivity so am pretty sure it’s not my device, if that helps any!! Thanks

  • matthewthowells hi i’m matthew (@matthewthowells) reported from Cardiff, Wales

    @ThreeUK @ThreeUKSupport I don't usually have good experiences with customer support calls, but tonight's call was one of the best I've had. Finally, staff that I can clearly hear and understand. Unfortunately I am moving on from Three but your staff tonight were excellent. 👍

  • PickfordRob Rob Pickford (@PickfordRob) reported from Cardiff, Wales

    @ThreeUK fantastic customer service from the Cardiff store today 😀👏👏👏👏👍thanks

  • MissEmmaHarris Emma Harris (@MissEmmaHarris) reported from Cardiff, Wales

    @ThreeUKSupport It would make sense for the offers on my upgrade portal to reflect this then. Your existing customer offers are all more expensive than new customer offers. Shouldn't have to spend time on the phone, should be able to do online!

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    After the failed upgrade debacle @ThreeUK also managed to fail to cancel the upgrade meaning I'm still on a plan for an upgrade I cancelled and supposedly own a phone I never received and am now being passed around departments whilst fighting with my anxiety. Cheers, three.

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    Been a happy customer of @ThreeUK for just over two years... then it came to upgrade time and I have received the worst service I have ever experienced from a company. Great company until they make a mistake and make no effort at all to fix it.

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    @ThreeUKSupport I've already spoken to your customer service team twice and they are no help. I will be calling again later and if they are no help again I will be terminating my contract with three as your customer service is abysmal.

  • Andyfraser86 Andrew Fraser (@Andyfraser86) reported from Penmaen, Wales

    @ThreeUK has the worse customer service in the world

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Forget it. No help at all.

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Was passed around and eventually customer liaison called me but I've been going round in circles since 11am. Least I know not to renew my contract in March

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport I'm not dealing with them again. They were rude and unhelpful last time it ended up going through 3 complaint procedure.

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport I have two contracts with 3 and one of them, the phone is faulty. Trying to get it sorted for repair is proving impossible. Been passed pillar to post today. I don't want to speak to Samsung directly as they were really unhelpful last time and went through a big complaint

  • SarahLouise4U Sarah-Louise (@SarahLouise4U) reported from Cardiff, Wales

    @ThreeUKSupport Just wondering why it's such a mission to get any help from a network I pay so much money to every month

  • KevinGreer365 Kevin Greer (@KevinGreer365) reported from Cardiff, Wales

    Hi @ThreeUK, dealing with your “customer retention” team just now has left this long standing, loyal Three customer feeling very unvalued. Looks like I’ll be taking my business (and that of my 2 children) elsewhere. 😒

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport Advised nothing I asked to speak to a manager they said he’s in a meeting he will call me back and hang up very professional

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport I am getting no sense out of customer service when I ring up

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUKSupport I upgraded my contract but instead of just upgrading me you have taken a new contract out and been charging me 2 bills for the Past 2 months unprofessional by your employees and has a customer for 10years I am disappointed

  • JamieMorgan1987 Jamie (@JamieMorgan1987) reported from Cardiff, Wales

    @ThreeUK disgusting customer service 10years I been with your company #crap

  • Griswold32 Matt Sharples (@Griswold32) reported from Cardiff, Wales

    @ThreeUKSupport A couple of weeks ago at Wembley stadium, got to be honest you advertise as the network best for internet, but that's a bit of a stretch

  • TheEnbyperor 🎃🏳️‍🌈🎃SPOOQ (they/she)🎃🏳️‍🌈🎃 (@TheEnbyperor) reported from Cardiff, Wales

    @ameliaikeda @ThreeUKSupport Three, theres your problem.

  • adamdidcott Adam Didcott (@adamdidcott) reported from Cardiff, Wales

    @ThreeUK not happy, apparently have 3 bars of 4G signal but cannot get anything to load on the web. Switched on and off several times, no joy! Happens all the time and fed up with it! Luckily have found some stray Wifi signal now to send this! 😡

  • daveprof Dai Prof (@daveprof) reported from Alway, Wales

    @charlotteralph1 @ThreeUK Ah, bad luck! I was similarly ripped off by @O2 a few years ago. Needless to say as soon as my contract ended I switched to a different service provider.

  • HoggyEvans Jamie Evans (@HoggyEvans) reported from Cwmbran Central, Wales

    @ThreeUKSupport hi guys. had really bad 4g coverage in parts of Cwmbran since you carried works out. any news on when it's going to be fixed. cheers

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    @ThreeUKSupport No support to help me upgrade unless I phone a number, which I've explained countless times isn't an option unless I'd like a panic attck... which I wouldn't. Really disappointed in the service.

  • Meehka Emma (@Meehka) reported from Cardiff, Wales

    .@ThreeUK Why do you have call centre advisors in your complaints department who refuse to allow you to speak to a supervisor? 7 phone calls in 3 days and still issues! Disgusting service! #threemobile

  • venal_atomica MJ Atkins (@venal_atomica) reported from Cardiff, Wales

    After years of happy service from @ThreeUK today they managed to alienate me completely whilst attempting to sort out my upgrade. Livid with the lack of understanding shown on live chat. I did want to stay with the network, now, not so much.

  • michaelparker Michael Parker (@michaelparker) reported from Newport, Wales

    As much as I love to complain... not only did @ThreeUK fix the Cardiff city centre 4g issue I reported in under a week, but they also knocked £1 a month off my bill and tripled my data allowance! (£8, 12gb, unltd calls and texts) (always worth a haggle!)

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:
  • 1originalchris chris sheehan (@1originalchris) reported

    @ThreeUK I do believe three reception/signal in and around the Kensington area of London is getting worse if that’s possible #time4anewnetworkmethinks

  • Richard_price63 Richard Price (@Richard_price63) reported

    @ThreeUK thanks for waking me up at 4:30am and 5:00am this morning to inform me that my "information is not up to date" The reason it's not up to date is I'M NOT A @ThreeUK CUSTOMER Whose bright idea is it to text people in the middle of the night 😡 SACK THEM IMMEDIATELY

  • Jerome48644351 Jerome (@Jerome48644351) reported

    @purrmaidx @ThreeUKSupport Hey if you still have had no luck with this. Send me a DM and I can help.

  • PhilRoberts1618 Phillip Roberts (@PhilRoberts1618) reported

    @ThreeUKSupport But you haven't helped at all, so don't understand the 'help further' bit. I am in phone contact with your team already, they also say service is rubbish but can't do anything. As your twitter team have been nothing but rude, please do not reply to me further.

  • wayne_grimwood wayne grimwood (@wayne_grimwood) reported

    @ThreeUKSupport in april after 15yrs with 3 im leaving due to worst customer service i ever had over past 2 months ( the amount of time to deal with my issue & still not resolved ) looking for new network who appreciate there customers @virginmedia @virginmobileuk

  • StefanWentz Stefan Wentz (@StefanWentz) reported

    Ffs!! @ThreeUKSupport down again in EDINBURGH! I’m guessing you are launching 5G again here but it’s screwed up once again. Maybe it’s time to admit London worked and the rest is failing!!

  • hmacuana Ba Maka naMuna (@hmacuana) reported

    This @ThreeUK network has been going downhill in the past few months. Sometimes I have it other times I do not. What’s going on @ThreeUK @ThreeUKSupport used to be a big fan but not sure anymore!

  • AkashSR123 Akash R (@AkashSR123) reported

    @ThreeUKSupport Yes, many times only to have reset a million settings, take case off, move to another area. One of your ‘experts’ told me last time that the entire 3 network was down that’s why I got no reception. It’s an absolute joke.

  • mmussirah mushi baby (@mmussirah) reported

    @ThreeUK Literally the worst company ever

  • swordie09 stuart wordie (@swordie09) reported

    @ThreeUK intermittent service again getting fed up with this now always the same mast it’s always under maintenance