3 (Three) Outage in Rugby, Warwickshire, England

90 minutes in the phone to @ThreeUK @ThreeUKSupport and got nowhere, other than stressed and angry at the really awful service. So tempted to ditch my accounts and move to someone else. The customer service has been going down hill for a while now.

@wildaboutimages @EE @ThreeUK I currently have both. Main phone is with EE and happy with the service.

I have been waiting to get through to @ThreeUK customer service for 2hours 35minutes.

@ThreeUK @ThreeUKSupport @Three_Is_Broken after 6 years I’m leaving. Your data speeds have been abysmal for the past 2 months or so. Nothing has been done to try help. I can’t even read news sometimes. Gone.

@ThreeUK what actually happened was without service all morning

@ThreeUKSupport last month of my contract so I will start looking for another network this is trash internet still down 🤨

@ThreeUKSupport Coverage is absolutely fine in terms of signal strength. It’s speed that’s the issue. Unfortunately I don’t. It worked fine for years and now it doesn’t. With you guys now not being the only ones w/ unlimited data, I’ll be leaving once contract is up.

@ThreeUK please please please can you sort out the data speeds on whatever tower feeds Rugby Train Station. I’ve been reporting it for weeks and it’s still not fixed. It’s incredibly slow and frustrating.

0 bar of mobile signal @ThreeUK before entering Leamington Spa at Kenilworth Road CV32 5RX #NoServiceHere

@ThreeUKSupport @ThreeUK not happy with the service provided by your company. Try to upgrade to a new phone. Went out of my way to go to a store to be advised your systems are down. I tried yesterday so I have been trying for 2 days now. New @Apple launchCan’t take part. #unhappy

@ThreeUK emailed today to say a price increase, link to new options, matched price as of today for double the GB. Selected and it went up. Spoke to Darren at 3 and got it for lower than today. @CelticFC fans not all that bad, spoke @kierantierney1 he said he might 😭 👍🏼👍🏼

Extremely impressed with @ThreeUK customer service via online chat and speed at sorting new contracts, transfer from @vodafone and home signal box out! Exactly how customer service should be #Impressed #customerservice #patontheback

Think all companies need to learn from @ThreeUK and how to treat loyal customers. Their customer service is literally faultless every single time 🙌🏽 would never use another phone provider again!

@ThreeUKSupport Thank you. No issue today supposed there had been a power outage yesterday.

@ThreeUKSupport I’ve had the dongle 2 days I’m just going to cancel the dongle contract now anyway I will have to live with the phone until my contract ends 👍

@ThreeUKSupport @HPanayiotou Better service would be my guess....

Absolutely disgusted by the way @ThreeUK have handled my recent order and online chats, promise they have sorted it then same issue now it looks like it’s carrying on tomorrow customer service is appalling no one to speak to and completely fobbed off once again

******* awful service from @ThreeUK #Useless

Why is it so difficult to speak to @ThreeUK customer service 😡

@ThreeUKSupport Yes. That link takes you to the sight but it was after I’d put in details and wanted to pay it flagged up as some sort of security issue.

@ThreeUKSupport Day 5 with no mobile data despite full signal, and despite moving across the South East of England and into London. And yes I have spoken to your support. "5G upgrade issues". Now looking at switching provider.

@lawrance_beccy @ThreeUK Awful company. I’ve had murder with them this week ....and got absolutely nowhere. The “try turning your phone off and on again” line finished me off tho. Worst service provider ever.

@ThreeUKSupport Yeah I understand how updates work my question is why every other network has the update but yours, when are updates gonna stop being delayed because of your content editions

@ThreeUKSupport @ThreeUK starting to wish I’d stayed with @EE as your internet service is shocking!

@hellotashablog @ThreeUK Awful don’t bother.

@ThreeUK I am not a happy bunny at all I've had a tablet on three since last year £29 a month 40 gig of data not bad but every month I've been seeing £35 come out of my bank account so I said it was just check it I have been charged £3 every month for a text message that I receiv

@AlexRichardsWeb @ThreeUK @VOXI_UK @VodafoneUK I had voxi before, speeds were consistently 50+mbps download vs up to 5mbps on 3. I only switched to 3 as I needed unltd data. Voxi is based off of the Vodafone network so I'll either go with voda or voxi for my next contract.

@biglyy @ThreeUK @VOXI_UK @VodafoneUK I'm in a similar boat but use the Add-ons every month with no contract. Paying almost £10 more a month than I was when I switched to them, for less data and lower speeds. Thinking of Voxi also but have tried a virtual network before (GiffGaff), speeds and coverage were awful

People are getting too worked up about 5G IMHO given that I didn’t even see any 4G between London Bridge and Haywards Heath this evening. Maybe fix that first ( @ThreeUK )

@hollieenelsonn @BenThapa82 @ThreeUK Appreciate this doesn’t solve the problem, but I’ve turned mine onto 3G only a few days ago and it works fine for most things.