3 (Three) Outage Report in Pontarddulais, City and County of Swansea, Wales

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Pontarddulais, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by 3 (Three) users through our website.

• Internet (55%)
• Phone (19%)
• Total Blackout (16%)
• Wi-fi (8%)
• E-mail (2%)
• TV (1%)

Live Outage Map Near Pontarddulais, Wales

The most recent 3 (Three) outage reports came from the following cities: Llanelli, Swansea, and Llandeilo.

City	Problem Type	Report Time
Llanelli	Total Blackout	3 days ago
Swansea	Phone	1 month ago
Llandeilo	Phone	2 months ago
Swansea	Phone	5 months ago
Carmarthen	Phone	7 months ago
Neath	Wi-fi	7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

3 (Three) Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

• 
  J.R.R Toking 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@aprhisiart21) reported 40 seconds ago from Neath, Wales

  Hi @ThreeUK I bought a new phone on contract from you 2 weeks ago and I have not been able to make calls off of it or use mobile data. Your staff in store have not been helpful at all. Can you please help?.

• 
  Dj Damo (@DjDamo) reported 1 minute ago from Swansea, Wales

  @ThreeUKSupport @karlhodge I'll be following suit next week if things don't improve. Been 2 months of supposed fix's but still poor service.

• 
  Dj Damo (@DjDamo) reported 3 minutes ago from Swansea, Wales

  @ThreeUKSupport absolute joke!! Your 1st line team keep quoting 03333381043 as a direct dial number for 2nd line team but it's not working, just goes back to welcome to three

• 
  Adam Croft (@Adamcroft1996) reported 12 minutes ago from Pontarddulais, Wales

  @ThreeUKSupport as an existing sim only customer I have been told that there is no possible way for me to upgrade my plan to a handset as it requires a credit check! I don’t understand why this can’t be done online like it would be if I was a new customer.

• 
  Matthew (@eish2306) reported 14 minutes ago from Llanelli, Wales

  @ThreeUK @7ElevenCanada @TextNow eSim support?

• 
  Dj Damo (@DjDamo) reported 18 minutes ago from Swansea, Wales

  Annnndd Swansea is back to no data working. Come on @ThreeUKSupport what the hell is going on with your network it's not working anywhere. @Three_Is_Broken

• 
  Matthew Bowen 🍆 (@MBowen619) reported 25 minutes ago from Swansea, Wales

  Low and behold you requested the direct debit already so I can't cancel that. So by saying that the charges weren't there is highly insulting. I've been with @ThreeUK for 15 years and this is frankly the worst customer service I've ever received. Ombudsman is getting contacted.

• 
  Robert Francis #FBPE (@astra46) reported 26 minutes ago from Skewen, Wales

  @Xavier233 @EE @ThreeUK I moved from @ThreeUK to @VodafoneUK best decision ive made. Even in the centre of Cardiff i could not get a signal with 3.

• 
  patella Girl (@patellagirl) reported 28 minutes ago from Skewen, Wales

  @ThreeUKSupport shockingly bad service from yourselves today both on phone and Web chat. Can't wait til my contract ends

• 
  Matthew Bowen 🍆 (@MBowen619) reported 36 minutes ago from Swansea, Wales

  @ThreeUKSupport Your network is an absolute joke as is your customer service line. 3 times I've been on hold for 20+ mins today and my call keeps dropping out. Time to cancel my contract I think 😡😡😡

• 
  Rebecca (@bexxii93) reported 40 minutes ago from Carmarthenshire, Wales

  When your network providers down and they advise you to log the issues online or via livechat but they are also down 😒 so glad the WiFi is working for once @ThreeUKSupport

• 
  Dj Damo (@DjDamo) reported 40 minutes ago from Swansea, Wales

  @carsey1961 @Three_Is_Broken @ThreeUK They won't actually do anything though. You'll get a green ok box in a few days time, then a few days after that back to the issue identified message. It's a never ending loop.

• 
  Dj Damo (@DjDamo) reported 42 minutes ago from Swansea, Wales

  @artee48 @ThreeUKSupport Nope but I've made sure that the building material for my house is made out of straw so it doesn't effect the signal like it does in hospitals

• 
  Dj Damo (@DjDamo) reported 46 minutes ago from Swansea, Wales

  @craigr98_2016 @Three_Is_Broken @ThreeUKSupport I've been waiting since May, it changes to fixed for a few days then goes back to broken a few days later and the cycle continues

• 
  Lamekan Elinde (@JiyanRojbin) reported 47 minutes ago from Swansea, Wales

  @ThreeUK last few months your internet and calls are sucks no signal middle of town...

• 
  Julian Milligan (@darthmill) reported 50 minutes ago from Carmarthenshire, Wales

  @ThreeUK phones are bad, before phones we talked to each other face to face, kids played outside and we the world was our Internet. Your advert sucks *****.

• 
  Matthew Bowen 🍆 (@MBowen619) reported 54 minutes ago from Swansea, Wales

  I'm absolutely furious with the customer service or lack thereof from @ThreeUK @ThreeUKSupport today. I've been a customer for a long time but today I'm cancelling my contract 😡😡😡

• 
  Rebecca (@bexxii93) reported 58 minutes ago from Carmarthenshire, Wales

  @ThreeUK after the signal issues I’ve experienced for weeks I’m now receiving texts saying your terminating my contract for failure to pay when my bank shows you’ve taken a payment today! Please rectify this issue ASAP!

• 
  Mark Campion (@MarkkCampion) reported 60 minutes ago from Swansea, Wales

  @ThreeUKSupport please help, I cannot get through on your phone line (tried several times over last 4 days) but wish to cancel my contract and have PAC code.

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan (@ryanlgray) reported 8 minutes ago

  @ThreeUKSupport your 4G internet access is crap in Cupar, Fife. It has been slow for weeks now with no sign of improvement.

• 
  Jon Evans (@jonprevans) reported 9 minutes ago

  @xiotex @ThreeUK There was a theory a while back when Three’s internet was down for a week that they were victims of a ransomware attack. Looks like that might not just be theoretical.

• 
  CW (@chrissyyyyw) reported 9 minutes ago

  @ThreeUKSupport Hi I placed an order for a SIM only contract earlier. How do I cancel it please?

• 
  Hazel Ramsay (@HazelRamsay2) reported 10 minutes ago

  @ThreeUKSupport Just upgraded to a sim only plan as per you advice plan expires tomorrow. Notification I have just received says won’t switch over until the next billing date this 9 days away. So what happens now & I wanted to keep go roam. # Bad advice. How to cancel and go elsewhere?

• 
  Minnie (@Minnie18004556) reported 13 minutes ago

  @ThreeUK hello you have my name wrong on my account. Please can you fix it?

• 
  JamesSav (@BangkokJames) reported 14 minutes ago

  @ThreeUKSupport If you cannot help then how can a social media live chat link help. The official live chat cannot help. So please ask a senior manager to contact me via email so I can send the chat transcript. Last chance before Facebook post

• 
  Andy Cannon 🏳️‍🌈 (@Andyjcannon) reported 17 minutes ago

  @ThreeUKSupport My question was simple. Do you have any competent, uk based staff that can help me? You really only needed to tell the truth and say no! I have heard all the ‘we are here to help” lines before from India but sadly that’s just rubbish.

• 
  JamesSav (@BangkokJames) reported 19 minutes ago

  @ThreeUKSupport Disgraceful. Still no response to my complaint. 1.5 hours on live chat and still unresolved. Over £140 taken from my account this month and no resolution. Disgusting !!!!!

• 
  WorkshopCraft (@workshopcraft) reported 21 minutes ago

  sweet jesus the upsell is so high trying to cancel a @ThreeUK contract i'm getting nose bleeds >.<

• 
  Andy Cannon 🏳️‍🌈 (@Andyjcannon) reported 22 minutes ago

  @ThreeUKSupport I need to speak to someone that won’t fob me off and will actually sort the problem out. Sadly though, you have already told me you can’t arrange a call back and you have no access to my account. Therefore, how can you help?