3 (Three) outages and service status in Pontarddulais, Wales
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Full Outage Map
- 3 (Three) generated 0 outage signals in the last 24 hours around Pontarddulais, including 0 direct reports.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Problems in the last 24 hours in Pontarddulais, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Pontarddulais, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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3 (Three) Issues Reports Near Pontarddulais, Wales
Latest outage, problems and issue reports in Pontarddulais and nearby locations:
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Matthew Bowen 🍆 (@MBowen619) reported from Swansea, Wales@ThreeUKSupport Your network is an absolute joke as is your customer service line. 3 times I've been on hold for 20+ mins today and my call keeps dropping out. Time to cancel my contract I think 😡😡😡
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@ThreeUKSupport as an existing sim only customer I have been told that there is no possible way for me to upgrade my plan to a handset as it requires a credit check! I don’t understand why this can’t be done online like it would be if I was a new customer.
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Rebecca (@bexxii93) reported from Carmarthenshire, Wales@ThreeUK after the signal issues I’ve experienced for weeks I’m now receiving texts saying your terminating my contract for failure to pay when my bank shows you’ve taken a payment today! Please rectify this issue ASAP!
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Rebecca (@bexxii93) reported from Carmarthenshire, WalesWhen your network providers down and they advise you to log the issues online or via livechat but they are also down 😒 so glad the WiFi is working for once @ThreeUKSupport
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Dj Damo (@DjDamo) reported from Swansea, Wales@ThreeUKSupport @karlhodge I'll be following suit next week if things don't improve. Been 2 months of supposed fix's but still poor service.
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Dj Damo (@DjDamo) reported from Swansea, Wales@ThreeUKSupport absolute joke!! Your 1st line team keep quoting 03333381043 as a direct dial number for 2nd line team but it's not working, just goes back to welcome to three
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Sosig (@bully185) reported from Skewen, Wales@ThreeUKSupport work being done in Bryncoch was supposed to be completed yesterday but signal in Sa10 8BR is terrible today,any reason??
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Matthew Bowen 🍆 (@MBowen619) reported from Swansea, WalesI'm absolutely furious with the customer service or lack thereof from @ThreeUK @ThreeUKSupport today. I've been a customer for a long time but today I'm cancelling my contract 😡😡😡
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Neil Passmore (@neilpassmore) reported from Swansea, Wales@whiterockwales Hi Lawrence. Just read your column in today’s @WalesOnline SWEP. I totally concur! I live in Winch Wen SA1 and work in Llansamlet SA7, and for Wales’ second city, the mobile phone/data signal is awful! I’m with @ThreeUK and the service is so poor! 🤬🤬🤬
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Julian Milligan (@darthmill) reported from Carmarthenshire, Wales@ThreeUK phones are bad, before phones we talked to each other face to face, kids played outside and we the world was our Internet. Your advert sucks *****.
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stephen jones (@PrinceOfGingers) reported from Pontardawe, WalesIs anyone else experiencing terrible call drop out issues in sa6 with @ThreeUK
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patella Girl (@patellagirl) reported from Skewen, Wales@ThreeUKSupport shockingly bad service from yourselves today both on phone and Web chat. Can't wait til my contract ends
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Dj Damo (@DjDamo) reported from Swansea, Wales@craigr98_2016 @Three_Is_Broken @ThreeUKSupport I've been waiting since May, it changes to fixed for a few days then goes back to broken a few days later and the cycle continues
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stephen jones (@PrinceOfGingers) reported from Aberavon, Wales@ThreeUKSupport signal in and around J45 the busiest junction of the m4 Swansea had been terrible for over a month now, are there any problems to report?
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Matthew Bowen 🍆 (@MBowen619) reported from Swansea, WalesLow and behold you requested the direct debit already so I can't cancel that. So by saying that the charges weren't there is highly insulting. I've been with @ThreeUK for 15 years and this is frankly the worst customer service I've ever received. Ombudsman is getting contacted.
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Philip(Phil)England🏳️🌈🏴🇪🇺😘💖 (@philengland1) reported from Swansea, Wales@SMARTYMobileUK @ThreeUK @EE I have a friend who lives in Uplands area of Swansea, complains about signal in his flat, not just his flat that has issues with signal but other friends too, I visited a number of times, find similar issues with signal SA2 0QA & SA2 0QB
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Mark Campion (@MarkkCampion) reported from Swansea, Wales@ThreeUKSupport please help, I cannot get through on your phone line (tried several times over last 4 days) but wish to cancel my contract and have PAC code.
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J.R.R Toking 🏴 (@aprhisiart21) reported from Neath, WalesHi @ThreeUK I bought a new phone on contract from you 2 weeks ago and I have not been able to make calls off of it or use mobile data. Your staff in store have not been helpful at all. Can you please help?.
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Dj Damo (@DjDamo) reported from Swansea, Wales@carsey1961 @Three_Is_Broken @ThreeUK They won't actually do anything though. You'll get a green ok box in a few days time, then a few days after that back to the issue identified message. It's a never ending loop.
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Robert Francis #FBPE (@astra46) reported from Skewen, Wales@Xavier233 @EE @ThreeUK I moved from @ThreeUK to @VodafoneUK best decision ive made. Even in the centre of Cardiff i could not get a signal with 3.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Burnley (@stevenfburnley) reportedHey @ThreeUK - what email address should I use to submit a major complaint about your fraud prevention team? They are refusing to engage with my wife in any reasonable manner and simply close the case if she's unable to instantly answer her phone - she's a nurse
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sharon pollard (@aloevera75) reported@ThreeUKSupport I have unlimited calls but I can't call anyone, I have received a message saying I've reached my spend cap, but I don't have one.ive turned my phone off and back on. My friend has the same issue.
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Warren Hope (@whopetravels) reported@ThreeUK Your reception at the uni of Southampton is down!!
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Jo Smith 🌹 (@carsonsmummy) reportedJust had a call from someone supposedly representing @ThreeUK @ThreeUKSupport advising me that my sim will be blocked in 3 days due to network issues. Is this a load of old tosh / spam / phishing, or is it true? I hung up.
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Richie Jay (@RichEIREjonesy) reported@skunkcityseeds @ThreeUK I’m on contract but I’ve seen it drop out to 3g up the hills but never in town
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Mushtaq Khan (@mushtaqkhan7637) reported@ThreeUKSupport is the internet down in b138bj Birmingham
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Pip (@MrPippy) reported@ThreeUK are your Complaints Team okay? Might want to check in on them. I have specifically asked to keep all correspondence regarding a complaint in writing. They have been harassing me daily with multiple calls but despite reminding them I expect written comms, they still call.
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Dan (@Hardlydan) reported@ThreeUKSupport There has been no signal in my area since before Christmas. Are you ever going to fix it?
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Glen & Jo (@LashbrookLushes) reported@ThreeUK home broadband in BN24 absolutely useless today. Please sort it out or give me a refund #fail
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karen mardell (@game4897) reported@ThreeUK have done me up like a kipper fuming is an understatement im on holiday in dubai i paid 7 days around the world roaming it never worked so i had to pay them more money £17 for a three day use i was told as i paid 7 day earlier then it will work at least till sat now its off again and they are doing nothing