3 (Three) outages and service status in Pontarddulais, Wales

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Pontarddulais, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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3 (Three) Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

• 
  Julian Milligan (@darthmill) reported 4 minutes ago from Carmarthenshire, Wales

  @ThreeUK phones are bad, before phones we talked to each other face to face, kids played outside and we the world was our Internet. Your advert sucks *****.

• 
  Matthew (@eish2306) reported 5 minutes ago from Llanelli, Wales

  @ThreeUK @7ElevenCanada @TextNow eSim support?

• 
  Matthew Bowen 🍆 (@MBowen619) reported 5 minutes ago from Swansea, Wales

  Low and behold you requested the direct debit already so I can't cancel that. So by saying that the charges weren't there is highly insulting. I've been with @ThreeUK for 15 years and this is frankly the worst customer service I've ever received. Ombudsman is getting contacted.

• 
  Matthew Bowen 🍆 (@MBowen619) reported 5 minutes ago from Swansea, Wales

  I'm absolutely furious with the customer service or lack thereof from @ThreeUK @ThreeUKSupport today. I've been a customer for a long time but today I'm cancelling my contract 😡😡😡

• 
  J.R.R Toking 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@aprhisiart21) reported 6 minutes ago from Neath, Wales

  Hi @ThreeUK I bought a new phone on contract from you 2 weeks ago and I have not been able to make calls off of it or use mobile data. Your staff in store have not been helpful at all. Can you please help?.

• 
  Seab (Still A Citizen of Europe 🇪🇺) (@adamseab) reported 7 minutes ago from Neath, Wales

  @ThreeUKSupport @ThreeUK Hi folks, took another contract out for my daughter (that’s 3 with you now!), but the PAYG->Pay Monthly number switch is taking a while longer than specified. Any known problems? Thanks!

• 
  Philip(Phil)England🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺😘💖 (@philengland1) reported 9 minutes ago from Swansea, Wales

  @SMARTYMobileUK @ThreeUK @EE I have a friend who lives in Uplands area of Swansea, complains about signal in his flat, not just his flat that has issues with signal but other friends too, I visited a number of times, find similar issues with signal SA2 0QA & SA2 0QB

• 
  Dj Damo (@DjDamo) reported 14 minutes ago from Swansea, Wales

  Annnndd Swansea is back to no data working. Come on @ThreeUKSupport what the hell is going on with your network it's not working anywhere. @Three_Is_Broken

• 
  Dj Damo (@DjDamo) reported 14 minutes ago from Swansea, Wales

  @artee48 @ThreeUKSupport Nope but I've made sure that the building material for my house is made out of straw so it doesn't effect the signal like it does in hospitals

• 
  Matthew Bowen 🍆 (@MBowen619) reported 15 minutes ago from Swansea, Wales

  @ThreeUKSupport Your network is an absolute joke as is your customer service line. 3 times I've been on hold for 20+ mins today and my call keeps dropping out. Time to cancel my contract I think 😡😡😡

• 
  Mark Campion (@MarkkCampion) reported 16 minutes ago from Swansea, Wales

  @ThreeUKSupport please help, I cannot get through on your phone line (tried several times over last 4 days) but wish to cancel my contract and have PAC code.

• 
  Dj Damo (@DjDamo) reported 18 minutes ago from Swansea, Wales

  @carsey1961 @Three_Is_Broken @ThreeUK They won't actually do anything though. You'll get a green ok box in a few days time, then a few days after that back to the issue identified message. It's a never ending loop.

• 
  patella Girl (@patellagirl) reported 21 minutes ago from Skewen, Wales

  @ThreeUKSupport shockingly bad service from yourselves today both on phone and Web chat. Can't wait til my contract ends

• 
  stephen jones (@PrinceOfGingers) reported 36 minutes ago from Pontardawe, Wales

  Is anyone else experiencing terrible call drop out issues in sa6 with @ThreeUK

• 
  Seab (Still A Citizen of Europe 🇪🇺) (@adamseab) reported 37 minutes ago from Neath, Wales

  @ThreeUKSupport Hi folks, still waiting on this and it’s starting to become a problem - do I need to fill in the form to swap numbers again?

• 
  Rebecca (@bexxii93) reported 40 minutes ago from Carmarthenshire, Wales

  When your network providers down and they advise you to log the issues online or via livechat but they are also down 😒 so glad the WiFi is working for once @ThreeUKSupport

• 
  Neil Passmore (@neilpassmore) reported 53 minutes ago from Swansea, Wales

  @whiterockwales Hi Lawrence. Just read your column in today’s @WalesOnline SWEP. I totally concur! I live in Winch Wen SA1 and work in Llansamlet SA7, and for Wales’ second city, the mobile phone/data signal is awful! I’m with @ThreeUK and the service is so poor! 🤬🤬🤬

• 
  Robert Francis #FBPE (@astra46) reported 58 minutes ago from Skewen, Wales

  @Xavier233 @EE @ThreeUK I moved from @ThreeUK to @VodafoneUK best decision ive made. Even in the centre of Cardiff i could not get a signal with 3.

• 
  Dj Damo (@DjDamo) reported 59 minutes ago from Swansea, Wales

  @ThreeUKSupport absolute joke!! Your 1st line team keep quoting 03333381043 as a direct dial number for 2nd line team but it's not working, just goes back to welcome to three

• 
  Dj Damo (@DjDamo) reported 60 minutes ago from Swansea, Wales

  @craigr98_2016 @Three_Is_Broken @ThreeUKSupport I've been waiting since May, it changes to fixed for a few days then goes back to broken a few days later and the cycle continues

3 (Three) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dripping Tap (@tapdripping) reported 2 minutes ago

  @ThreeUK I’m in Burry Port SA16 0RS There is zero mobile signal either 4G or 5G Can you advise when it will be restored?

• 
  John craig Sinclair (@JohncraigSincl2) reported 3 minutes ago

  IF ANYONE HAS GOT SIMCARD ONLY CONTRACTS WITH @ThreeUK, CANCEL THEM AS QUICKLY AS POSSIBLE AS IT'S ADDING A MINIMUM OF £12.16 ONTO YOUR DIRECT DEBIT BILLS WITHOUT NOTIFYING YOU AS I ONLY FOUND OUT 10 MINUTES AGO

• 
  Andy Co© (@andy_cowburn) reported 6 minutes ago

  What’s happened to @ThreeUK service has been terrible for two days now, HD4 area. @ThreeUKSupport

• 
  Me (@nickyboy1886) reported 8 minutes ago

  So ****** off with the service from @ThreeUK (supposedly I can piggy back off @VodafoneUK masts?!) is there a problem calling landline numbers today? Mobile … fine, landlines ~ nothing … just silence?

• 
  Ste 🌱 (@SteWhoPlays) reported 10 minutes ago

  So @ThreeUK tell me do you usually ignore people's request to cancel the Paramount Plus add on. I cancelled when I got an email about paying for it.....guess what, you've charged me for it. Also cancelled it again today, no confirmation email or text. Poor form

• 
  Stu Nicholas (@pubisclosed) reported 12 minutes ago

  @ThreeUKSupport after many attempts I can’t get any help on my issue. This is just ridiculous

• 
  Pip (@MrPippy) reported 12 minutes ago

  @ThreeUK are your Complaints Team okay? Might want to check in on them. I have specifically asked to keep all correspondence regarding a complaint in writing. They have been harassing me daily with multiple calls but despite reminding them I expect written comms, they still call.

• 
  Ailsa (@Ailsa56202286) reported 15 minutes ago

  Has anyone EVER been able to get through to a human when calling @ThreeUK got a problem ? Here’s a bot - problem not solved ? Hang up - go to the app? Bot - how are we accepting this as customer service ??

• 
  Cliffy (@radagastcb) reported 17 minutes ago

  @ThreeUK I have been with Three for 20 years, currently have a unlimited Data plan. I was going to change from crap Plusnet to a 4g Internet as we have very fast 4g. I started to apply and the bloody questions you ask. I am retired. Stuff you I will stay where I am.

• 
  elizabeth Brown (@Elizabethjagb) reported 18 minutes ago

  @LynRose2020 @ThreeUK It’s not working for me either , can’t call anyone and data is not working