3 (Three) Outage in Neath, Wales

Hi @ThreeUK I bought a new phone on contract from you 2 weeks ago and I have not been able to make calls off of it or use mobile data. Your staff in store have not been helpful at all. Can you please help?.

@ThreeUKSupport please help, I cannot get through on your phone line (tried several times over last 4 days) but wish to cancel my contract and have PAC code.

@ThreeUKSupport as an existing sim only customer I have been told that there is no possible way for me to upgrade my plan to a handset as it requires a credit check! I don’t understand why this can’t be done online like it would be if I was a new customer.

@ThreeUKSupport Hi Jordanna. The signal is not always 1 bar as this fluctuates when I move to different areas of Bridgend. So this is not a SIM or Device issue, this is to do with the signal/antennas in each area.

@artee48 @ThreeUKSupport Nope but I've made sure that the building material for my house is made out of straw so it doesn't effect the signal like it does in hospitals

@craigr98_2016 @Three_Is_Broken @ThreeUKSupport I've been waiting since May, it changes to fixed for a few days then goes back to broken a few days later and the cycle continues

@ThreeUKSupport CF32 9RJ iPhone X. I drove to Swansea earlier and it was just as bad there too :(

@carsey1961 @Three_Is_Broken @ThreeUK They won't actually do anything though. You'll get a green ok box in a few days time, then a few days after that back to the issue identified message. It's a never ending loop.

@NoServiceHereUK CF311RQ, Prince of Wales hospital. Very poor inside signal from @ThreeUKSupport and @VodafoneUK. Just thought I'd point it out. #NoServiceHereUK.

Annnndd Swansea is back to no data working. Come on @ThreeUKSupport what the hell is going on with your network it's not working anywhere. @Three_Is_Broken

@ThreeUKSupport @karlhodge I'll be following suit next week if things don't improve. Been 2 months of supposed fix's but still poor service.

@ThreeUKSupport absolute joke!! Your 1st line team keep quoting 03333381043 as a direct dial number for 2nd line team but it's not working, just goes back to welcome to three

Hi @ThreeUK just to let you know your internet in Port Talbot has been utter shit for weeks.

Low and behold you requested the direct debit already so I can't cancel that. So by saying that the charges weren't there is highly insulting. I've been with @ThreeUK for 15 years and this is frankly the worst customer service I've ever received. Ombudsman is getting contacted.

I'm absolutely furious with the customer service or lack thereof from @ThreeUK @ThreeUKSupport today. I've been a customer for a long time but today I'm cancelling my contract 😡😡😡

@ThreeUKSupport Your network is an absolute joke as is your customer service line. 3 times I've been on hold for 20+ mins today and my call keeps dropping out. Time to cancel my contract I think 😡😡😡

Disgraceful service @ThreeUKSupport for a young person earning a minimum wage and depending on DD going out on time 😡

@Xavier233 @EE @ThreeUK I moved from @ThreeUK to @VodafoneUK best decision ive made. Even in the centre of Cardiff i could not get a signal with 3.

@ThreeUKSupport shockingly bad service from yourselves today both on phone and Web chat. Can't wait til my contract ends

@tee_szn @ThreeUK like it’s on 4G and the signal is 3-4 bars idk why it’s moving weird

@AlexHynes @ThreeUK I don't have a problem with 3. I have a phone contract with them and last year got a home Wi-Fi hub and I've been on numerous Microsoft Team meetings no problem. Guess it depends on the area you live in. North Lincolnshire no problems

@jan_sproul @AlexHynes @ThreeUK It’s All down to where you live and signal. I use voda 4G and THREE were not great on signal :) Note: I did find on some 4G providers that SKYPE4B screenshare didn’t work (ports blocked). So wise to check first.

@ThreeUK when is esim support coming? I really want a smartwatch may have to leave three after many years

@ThreeUKSupport I've been unable to get any service at all one my phone since early afternoon - any news on when it might return please? BS5 9PQ

@AlexHynes @ThreeUK I'd check the coverage map on their website. If you're in a good signal area, it should be robust enough.

@AlexHynes @ThreeUK If you have a good Three signal on a mobile, it's ok.

@ThreeUKSupport Hi. So my contact is ending on 24/09/2020. Do I need to give 30 days notice after that or can I cancel anytime? Thanks.

@demi_parnell @ThreeUK Same. Awful.

@ThreeUKSupport I've tried for days to log Into the Three app, which I've not used in a while. It's now terrible and seemingly impossible to login) registe. I've been in IT for decades and I struggled with this. The old app was a breeze, the new app is so bad it's painful to try and use.