3 (Three) Outage in Brighton and Hove, England

Dear @ThreeUKSupport please can you help me. I’ve spent over an hour trying to sort this. I’ve spoken to someone on chat and phoned you. All I want is proof of purchase of my daughters phone as she needs to make a claim. Please help!

@ThreeUK I have just wasted most of my morning trying to understand why having switched to Three Business I have Three Personal asking why I have cancelled my DD. Past from pillar to post listening to awful hold music. I give up. @ThreeUKSupport

@ThreeUK Trying to sort one of our contracts out. We thought we did this in July but after getting a letter today. Been on live chat for 40 mins and still not sorted. The advisor is very poor said he needed to transfer me. Still waiting. Ask to complain totally ignored

@ThreeUK @ThreeUKSupport I’m on Three, my partner is on @iD_Mobile_UK. Basically same network. So, why do I always get signal in areas she’s doesn’t? Does Three “throttle” iD, favouring direct Three customers?

@ThreeUKSupport We have tried many times and it doesn’t work! Just sums up the service at 3. Please issue the refund to Nicolas Foley or we will be taking this further.

@ThreeUKSupport It’s said ‘please try again later’. This is silly now, still no resolution. We have a letter that states ‘ please call us for a refund’ so we will just take this to a small claims court! @ThreeUKSupport

@ThreeUKSupport Nope! Still not working. This just drags on and on. Still no refund.

@ThreeUKSupport Hi, we have been told on my occasion that the refund has been processed and the money never appears! Sick of chasing and the lack of customer service. To make it worse, the refund was because 3 took the money in error!

@ThreeUKSupport @ThreeUK Absolutely disgraceful service from 3! Been chasing a refund for over 4 months now.... would appreciate it if someone can contact me to sort this out.

@ThreeUKSupport Been trying to contact the customer service all day with no answer, need help activating my sim.

@ThreeUK so I wait to have an online chat and as I’m not typing quick enough I get cut off !! Shocking customer service

@ThreeUKSupport absolutely shocking service !! Ongoing issues for over 2 months, on live chat for 2 hours hour of which being passed around. Was told by 2nd line support that due to the issues I can cancel my contract to now to be told yes if I pay a fee only. Disgusting company

@ThreeUKSupport been waiting over a week for someone to fix my three at home box. Went in live chat, got to position 1 and then back to 65! Can you help me there please!

@juderogers @ThreeUK Either your phone or simcard. Never the network

@ThreeUKSupport what is going on with @ThreeUK at the moment. I’ve had signal issues for over a week now !! Bn132hs and surrounding areas. This is not good up until an hour ago I had no bars and Iam having to connect to WiFi to tweet this !!! #enoughsenoughnow

It's really not #real5g if your with @ThreeUK ... Only network to not offer usable 4g or Wificalling @Three_Is_Broken @Three_COO

@ThreeUKSupport this ongoing issue with signal dropping out constantly and slow internet is now beyond a joke. Day 4 now and still no resolve !!! #timeforachange

@ThreeUKSupport why is my signal still playing up for the second day running, Iam unable to access the internet and phones running slow. The 3G and 4g keep dropping out.

@Three_Is_Broken @ThreeUK They are using 4g b/w for their 5g network.. can't use 3g as freq to low

@Three_Is_Broken Like the idiot who said we will compensate you so you don't have to pay any bills... I'm still getting water, electric and @ThreeUK bills... Chat was logged and made public

@ThreeUK I’ve received a new sim only yesterday. replaced it with my old contract sim and set it up through the app with the 19 digit code. I set this up 6pm yesterday and it still hasn’t connected yet. Would you be able to help?

@ThreeUK I've been let down by 3, my phone suddenly would not allow me to ring anyone.. came up saying, not registered network.. 3 sent me a spare sim 3 months, & apparently i was suppose to put the new one in.. I wasn't informed to do this, 2 weeks ago I had no phone, & that's 3 fault.

@ThreeUKSupport what is wrong with mythree.. can’t login ... says wrong details ... requested me password.. still get some auth error????

@ThreeUKSupport The phone just won’t go over to wifi calling. Tried switching it off and back on in settings but still not working.

@ThreeUK Your customer service is awful. I've been on the phone to 3 different people, all of which put me on hold and then disconnected the phone call after 5 minutes. (Over the space of 1 month.) I've had this contract 2 months and already asked to leave twice! Fed up 😶

@ThreeUK @ThreeUKSupport perhaps the worst customer service of all times. Three (irony?) months plus and multiple assurances and the account issue is still unresolved.

@ThreeUKSupport No service in my house this morning, usually 4G and pretty consistent. Getting v.low 3G outside. Please advise. Thanks

@ThreeUK I want to discuss something as result of a conversation with somebody in your Glasgow office on August 28th. Every time I call I get somebody in India. They wasted an hour of my time yesterday afternoon. Useless, and liars. Please help

@ThreeUKSupport I have been told as it is a fault with the handset that it is down to three to REPLACE not repair.

@ThreeUKSupport Just had a volunteer representative who apparently you gave them awful service too but they keep an eye for customer failed as badly... wow look how simple help is to offer...