3 (Three) Outage in Burgess Hill, West Sussex, England

@ThreeUKSupport as you know most of us can not work right now, and are not getting paid, i can not pay my bills for foreseeable Future, you shut phone lines down and it seems impossible to Get on The online chat, so you going to leave me no choice but to stop direct debits

@juderogers @ThreeUK Either your phone or simcard. Never the network

@ThreeUKSupport what is going on with @ThreeUK at the moment. I’ve had signal issues for over a week now !! Bn132hs and surrounding areas. This is not good up until an hour ago I had no bars and Iam having to connect to WiFi to tweet this !!! #enoughsenoughnow

It's really not #real5g if your with @ThreeUK ... Only network to not offer usable 4g or Wificalling @Three_Is_Broken @Three_COO

@ThreeUKSupport this ongoing issue with signal dropping out constantly and slow internet is now beyond a joke. Day 4 now and still no resolve !!! #timeforachange

@ThreeUKSupport why is my signal still playing up for the second day running, Iam unable to access the internet and phones running slow. The 3G and 4g keep dropping out.

@ThreeUKSupport No funny enough if I’m not home I don’t have bloody WiFi! You should be paying me back for the fact your not providing me a service that I pay you for !! nor does your stupid app work either! You couldn’t arrange a piss up in a brewery

@ThreeUKSupport Well it’s not good enough I’m a flight attendant on standby if I get a call and it doesn’t go through I’m the one who gets a meeting and a note on my record!!What exactly am I paying for his seems to be constantly happening so why am I paying my bill for service that’s not workin

Again @ThreeUKSupport @ThreeUK I’m on standby and I’ve no signal amazing!!! What the hell am I paying for!!!

@ThreeUK @ThreeUKSupport why am I paying for no service!!! For@best part this month my signal has been non existent!!

@Three_Is_Broken @ThreeUK They are using 4g b/w for their 5g network.. can't use 3g as freq to low

@Three_Is_Broken Like the idiot who said we will compensate you so you don't have to pay any bills... I'm still getting water, electric and @ThreeUK bills... Chat was logged and made public

@ThreeUK is now the only mobile network that doesn't offer all customers #wificallng. Only ones who are tied down to a headset from them

People are getting too worked up about 5G IMHO given that I didn’t even see any 4G between London Bridge and Haywards Heath this evening. Maybe fix that first ( @ThreeUK )

Just come back from #Cyprus where my #mobile signal & usage was fantastic. Landed back in the #UK and the @ThreeUKSupport service is utterly terrible despite having 4G and 3/4 bars. #CustomerService

@ThreeUKSupport Been like it since she'll last year. It's not my sim, not my phone, it's outage that is showing on your website.. it's says we have a fault and we need to go onto private land to fix. 9 months is a long time @Ofcom

@ThreeUKSupport Shit. Bingo. For all 12 excuses. @Ofcom @Three_Is_Broken

@brightonsnapper @VodafoneUK They are all robbing us blind. @ThreeUK selling 4g when it's not working. Hope you get it sorted.

@FredStreams @ThreeUK Mate, three has been failing me for the last year... every time I tried to get answers I just get a shit loop, makes me feel they don’t care about their customer reach

@ThreeUKSupport So what chat team told me is wrong then.. told me it works on any phone on your network no limitations to having to purchase a limited phone from yourselves. @Three_Is_Broken

Once again I’m in central Hove with full 4G signal and @ThreeUK fails to allow me load anything more than text.... @Three_Is_Broken #useless

@chrisdetsicas @ThreeUK @giffgaff - was with 3 for 10 years and they kept cutting my data allowance. I get a shit tonne of data and flexibility for peanuts with giffgaff

@ThreeUKSupport Brighton town centre. slow internet all December. during busy "shopping" hours...games...festivals..etc. Marathon

@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

@ThreeUKSupport Problem is Kimberly that Three fail to admit there’s an issue & fob us off. It’s been terrible for a long time now & so has the customer service.

@ThisIsHaden @WildViper_ @ThreeUK HOLY SHIT HADEN 😂🤣😂🤣

@ThreeUKSupport Is your app down or something I can’t get onto it to check my data

Looks like I've been hit by the @ThreeUK network outage and can only see anything when I'm using our Wi-Fi at home. If I don't respond to anything, that's why.

@saltdeanra hi there I will like to know if I’m the only one having problems with phone signal with @ThreeUK this is insupportable to get problems like that once a month!!

@ThreeUK your website won’t let me cancel my data add on, just says ‘service unavailable’ finding it impossible to get through to someone on phone, just directs me to your app which also doesn’t work. Gonna cancel my contract if you charge me for this add on

@ThreeUKSupport BN1, 2 and 3 areas in Brighton, Central London just doesn’t really work most times or it’s just really slow. It’s the same in Brighton especially lately, it just gives up at parts of the day and it struggles to connect I’ve got an iPhone 8 but it happened with my 6 too

@ThreeUKSupport signal report for you. If you want to make a call upstairs in LGW South terminal, please ask all your customers to gather near the rail outside Accessorize - its the only place you get more than zero bars

@ThreeUKSupport Speed is fine, he issue is it frequently drops out altogether.

@ThreeUKSupport Can't speak for anyone else. Have tried off/on, remove/replace sim, don't know how to reset network settings.

@Paul_Doc @AmyFisherSA @ThreeUK I think they’re cutting costs with bandwidth. In a city with lots of users, you’re sharing limited bandwidth. The 3G network is less congested so ends up being faster. I wouldn’t mind if it was a temporary issue, but it’s been like this for 18 mths & seems to be getting worse.

@stuartpalombo @ThreeUK Haha no way.. worst network ever. Overpriced and out of touch.

@AmyFisherSA @ThreeUK It’s always like this.. I never have 4G switched on because it’s so awful. Other friends on Three say the same.

@ThreeUKSupport Thanks for clearing that up. That wasn’t explained on the website. The problem with the carousel means you have to wait to get your luggage on arrival. I’ll test it out though in two weeks and let you know!

Not impressed @ThreeUKSupport I’ve been sent a brand new iPhone which wont turn on or do anything and now the support team told me they won’t speak to me for “sometime” and hung up. #three #iPhone

@ThreeUKSupport I never spoke to anyone about a complaint! As the person on the phone was not the most helpful! 2 days of no data now! It’s not good enough!

@ThreeUKSupport Just showing that your staff just said I won't have to pay any bills. Awesome. So free service from now on.

@BillmonitorBiz you latest recommendations seem broken and @ThreeUKSupport refuse to accept these for existing customers or force a number change

@Rachel0ates @ThreeUK Can I complain about them. While I have unlimited data, I cannot set up a hotspot and the coverage I get where ever I go is the worst I've ever had of any network.

@ThreeUKSupport Thanks for the interest and being keen to help! I’m home now, and I’ve got WiFi. Everything okay at my postcode 😊 Not going to kill someone today I guess 😂

@ThreeUK @cathaypacific turned my phone on after having it switched off in flight mode and was instantly charged £5 for the second the air network was on. Should have to accept or submit an email for permission before just using it. £5 for air.

All these weeks with signal problems with @ThreeUK and yet they dont even give their customers a single pound back.

@ThreeUKSupport Will actually take the opportunity to review whether I renew at the end of the month. In all the time I have been with you - too long to mention - I have always been pleased with service. But now that you have grown loyalty does not seem to matter.

@ThreeUKSupport No. Have tried four times. Shame you cannot look after existing clients. Not what it used to be. Poor service.

Years ago if you wanted to ring @ThreeUK you got through straightaway. Today you can’t get through for love or money. Service has definitely gone down hill since 3 has grown in size. Very disappointing as Three used to be good. Shame.

@ThreeUK and @ThreeUKSupport seem to be continuing with their #SucksToBeYou response to coverage issues in Central London.

@ThreeUKSupport And this is what thry do to get rid of you when they can not fix stuff because you leave the screen and the chat doesnt come back 🙈

So if @ThreeUK @ThreeUKSupport can not cancel my contract within the 30 days, I will have to pay the whole year..... talk about ripping customers off...... says you can not do it online despite having a webpage with a form to cancel contract

@MarkMawinter @ThreeUKSupport @aaronbrockhurst Try using internet explorer. Had the problem in Firefox and Safari. Support suggested using IE and that worked.

@ThreeUK @ThreeUKSupport 14 day money back extended to 30 days as they can not currently cancel my contract as they are working remotely and do not have access to my details, but after 30 days I will have to pay for the whole contract.....

@ThreeUK hi, I’ve cancelled my home broadband account via your online form - within my 14 days. But was just sent an email saying I need to pay for an early termination fee. Can you please cancel my account with the fee. DM for details

@Karlwalsh001 @JulieIves4 @ThreeUK @20 Same, £35 so VAT included too and can't reclaim. Hmmm.... yes I'm getting that vibe about their network (DNS down, they didn't realise how easy it was to fix, been the quickest ever since I used 4.4.4.4 DNS instead) - but they do 12 months and I'm moving house asap, so...thanks !

@ThreeUKSupport I have tried this. It does work on 3G but it is very slow on the second postcode on 3G is is not good.

@ThreeUK I’m fed up with Three, 4g broadband has been slow for months, I’m lucky if I get 2mb speed, getting no internet a lot and pages won’t load, logged a complaint with the CEO office who just credit my bill, which is no good, I want working broadband otherwise I want it cancelled

@ChrisFsheppard @JordMarshall10 @mulls_sarah @PLD2001 @bt_uk Same here (TF3). Also barely any 4G signal on EE or Three! What the hell is going on, no communication from BT and can't get through to the mobile providers. @eenetworkprobs @threeuk @ThreeUKSupport

@ThreeUKSupport @SHPETeacher13 I contacted Three Store Now & Three Support Live - both of these pages, plus the one you've offered, are unsecured web pages that ask for GDPR sensitive data @Ofcom