3 (Three) Outage in Burgess Hill, West Sussex, England

Just come back from #Cyprus where my #mobile signal & usage was fantastic. Landed back in the #UK and the @ThreeUKSupport service is utterly terrible despite having 4G and 3/4 bars. #CustomerService

@ThreeUKSupport Been like it since she'll last year. It's not my sim, not my phone, it's outage that is showing on your website.. it's says we have a fault and we need to go onto private land to fix. 9 months is a long time @Ofcom

@ThreeUKSupport Shit. Bingo. For all 12 excuses. @Ofcom @Three_Is_Broken

@brightonsnapper @VodafoneUK They are all robbing us blind. @ThreeUK selling 4g when it's not working. Hope you get it sorted.

@FredStreams @ThreeUK Mate, three has been failing me for the last year... every time I tried to get answers I just get a shit loop, makes me feel they don’t care about their customer reach

@ThreeUKSupport So what chat team told me is wrong then.. told me it works on any phone on your network no limitations to having to purchase a limited phone from yourselves. @Three_Is_Broken

Once again I’m in central Hove with full 4G signal and @ThreeUK fails to allow me load anything more than text.... @Three_Is_Broken #useless

@chrisdetsicas @ThreeUK @giffgaff - was with 3 for 10 years and they kept cutting my data allowance. I get a shit tonne of data and flexibility for peanuts with giffgaff

@ThreeUKSupport Brighton town centre. slow internet all December. during busy "shopping" hours...games...festivals..etc. Marathon

@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

@ThreeUKSupport Problem is Kimberly that Three fail to admit there’s an issue & fob us off. It’s been terrible for a long time now & so has the customer service.

@ThisIsHaden @WildViper_ @ThreeUK HOLY SHIT HADEN 😂🤣😂🤣

@ThreeUKSupport Is your app down or something I can’t get onto it to check my data

Looks like I've been hit by the @ThreeUK network outage and can only see anything when I'm using our Wi-Fi at home. If I don't respond to anything, that's why.

@saltdeanra hi there I will like to know if I’m the only one having problems with phone signal with @ThreeUK this is insupportable to get problems like that once a month!!

@ThreeUK your website won’t let me cancel my data add on, just says ‘service unavailable’ finding it impossible to get through to someone on phone, just directs me to your app which also doesn’t work. Gonna cancel my contract if you charge me for this add on

@ThreeUKSupport BN1, 2 and 3 areas in Brighton, Central London just doesn’t really work most times or it’s just really slow. It’s the same in Brighton especially lately, it just gives up at parts of the day and it struggles to connect I’ve got an iPhone 8 but it happened with my 6 too

@ThreeUKSupport signal report for you. If you want to make a call upstairs in LGW South terminal, please ask all your customers to gather near the rail outside Accessorize - its the only place you get more than zero bars

@ThreeUKSupport Speed is fine, he issue is it frequently drops out altogether.

@ThreeUKSupport Can't speak for anyone else. Have tried off/on, remove/replace sim, don't know how to reset network settings.

@Paul_Doc @AmyFisherSA @ThreeUK I think they’re cutting costs with bandwidth. In a city with lots of users, you’re sharing limited bandwidth. The 3G network is less congested so ends up being faster. I wouldn’t mind if it was a temporary issue, but it’s been like this for 18 mths & seems to be getting worse.

@stuartpalombo @ThreeUK Haha no way.. worst network ever. Overpriced and out of touch.

@AmyFisherSA @ThreeUK It’s always like this.. I never have 4G switched on because it’s so awful. Other friends on Three say the same.

@ThreeUKSupport Thanks for clearing that up. That wasn’t explained on the website. The problem with the carousel means you have to wait to get your luggage on arrival. I’ll test it out though in two weeks and let you know!

Not impressed @ThreeUKSupport I’ve been sent a brand new iPhone which wont turn on or do anything and now the support team told me they won’t speak to me for “sometime” and hung up. #three #iPhone

@ThreeUKSupport I never spoke to anyone about a complaint! As the person on the phone was not the most helpful! 2 days of no data now! It’s not good enough!

@ThreeUKSupport Just showing that your staff just said I won't have to pay any bills. Awesome. So free service from now on.

@BillmonitorBiz you latest recommendations seem broken and @ThreeUKSupport refuse to accept these for existing customers or force a number change

@Rachel0ates @ThreeUK Can I complain about them. While I have unlimited data, I cannot set up a hotspot and the coverage I get where ever I go is the worst I've ever had of any network.

@ThreeUKSupport Thanks for the interest and being keen to help! I’m home now, and I’ve got WiFi. Everything okay at my postcode 😊 Not going to kill someone today I guess 😂

@ThreeUK @cathaypacific turned my phone on after having it switched off in flight mode and was instantly charged £5 for the second the air network was on. Should have to accept or submit an email for permission before just using it. £5 for air.

All these weeks with signal problems with @ThreeUK and yet they dont even give their customers a single pound back.

@ThreeUKSupport Will actually take the opportunity to review whether I renew at the end of the month. In all the time I have been with you - too long to mention - I have always been pleased with service. But now that you have grown loyalty does not seem to matter.

@ThreeUKSupport No. Have tried four times. Shame you cannot look after existing clients. Not what it used to be. Poor service.

Years ago if you wanted to ring @ThreeUK you got through straightaway. Today you can’t get through for love or money. Service has definitely gone down hill since 3 has grown in size. Very disappointing as Three used to be good. Shame.

@ThreeUK and @ThreeUKSupport seem to be continuing with their #SucksToBeYou response to coverage issues in Central London.

Just spent 45mins on the phone with Scot from the Glasgow. Same old same old. Also hung up on me. At least this man had the decency to say he was going to hang up on me. Passport in hand, changing my Saturday plans to go to the @ThreeUK store in Brighton.

@stef @O2 @ThreeUK @ThreeUKSupport To be fair, I had no problems with them up to this point. When ther service works, it works just fine. But when you have a problem, it's like this every time. "Computer Says No" at every turn.

And absolute comedy of errors for such a tiny issue. This is how it is to be a @threeUksupport @threeUk customer. Farcical. Avoid. Avoid. Avoid.

I dont know who the store manager is in your @ThreeUK store in Crawley but, the staff was more interested in chatting between each other rather than selling phones. Shame cause they lost a sale. So bad, it’s not the first time there

@ThreeUK Hey, will you support eSims on iPhones in the future?

@ThreeUKSupport tried the EasyJet upgrade text but have received no reply and have absolutely no clue how to claim the tote in Gatwick north as its all self service bag drops.

@ThreeUK Any plans to support dual sim on the X s or cellular on the Apple Watch?

@ThreeUK worst service I’ve ever had, useless staff and charge for things not related .... daylight robbery ... Avoid at all costs!!!

@ThreeUKSupport waste of time going to Majestic wines to get a free can... guess what the code is not working!!

@ThreeUKSupport 2006/2007 overcharged bill...from you lot. You admitted it and was going to give me £100 back you NEVER did and its escalated to this!! Give me back the money you owe me please!!

@ThreeUK anyone can help I’ve got some issue with my billing

@Payforit_Sucks @Jason__Guest @ThreeUK @ThreeUKSupport @PSAuthorityUK Ok, I'll have a go and let you know, I am genuinely pissed off about it, £40 is a lot of money! Thanks for your help.

@MikePhillips50 @Jason__Guest @ThreeUK @ThreeUKSupport @PSAuthorityUK There's no harm in doing both. I've even had a few consumers make a profit out of these scams by getting a refund from the scam company AND the network! You have to be very persistent though. Legally, you best claim is against ModoMobi.

@ThreeUK @ThreeUKSupport I have had the worst experience ever with your customer service. Waste of time!!!!. I've been on the phone for over 40 minutes only for it to go dead. On a separate call, I was on the phone to customer service, it went dead after 30+ mins on the phone

@ThreeUK @ThreeUKSupport I have the worst experience ever with your customer service. Waste of time!!!!. I've been on the phone for over 40 minutes only for it to go dead. On a separate call, I was on the phone to customer service afte it went dead after 30+ mins on the phone

@ThreeUK @ThreeUKSupport my first contract was with you and I left you and now I remember why. Absolutely terrible service.

@ThreeUKSupport Don't worry. Turns out it was some idiot/criminal in your Newcastle store (150 miles away) who cancelled my SIM and gave a replacement SIM to somebody who isn't me. Swapped the SIM back to the real me now.

@ThreeUK @ThreeUKSupport I have the worst experience ever with your customer service. Complete waste of time. I've been on the phone for over 40 minutes only for it to go dead. While I was on the phone to customer service it went dead

@taxineil3 @ThreeUKSupport It's constant across lots of people. I'm almost certain there has been a data breach. Otherwise they'd not know what network and phone number.

@ThreeUKSupport Strange how the call drops and your request can’t be completed just when compensation it being agreed. Sort your bloody network out! It’s a disgrace! I won’t be giving you another penny.

@ThreeUKSupport Thanks for confirming Mark! Perhaps would be good to get an email or text from Three warning about these scams! I know when my bill is due, and I was 100% sure I’ve paid it with no issues and Three would never ask me to go on a specific link to pay!