3 (Three) Outage in East Grinstead, West Sussex, England

@davwheat_ @ThreeUKSupport @madwedge Distance. 5G upload is terrible. The broadcasting site has beamforming and power on its side. My little OnePlus 9 Pro doesn’t really have either. Higher frequency, shorter distance.

@ThreeUK I understand extra security when delivering phones, but you won't let me pick another delivery place and DPD only deliver on weekdays, and won't let me collect my phone from the depot. I have to take a day off of work to be able to receive my phone! ******* stupid.

@ThreeUKSupport Thanks - that's who I have been using but getting nowhere. They never call back when they promise to - second dispatched phone also not delivered...! Don't want to cancel but it's heading that way!

@ThreeUKSupport hi there - I REALLY need some support with a business phone! Going round in circles and not getting anywhere. Missing a phone on the account since December!!!

@ThreeUK good afternoon guys, Could you guys shine light on why the signal is so bad in the Crawley area? We all need to communicate and I am struggling to call, open App Store and everything else in between?

@ThreeUKSupport whats the issue in TN2 please?

@ThreeUK I have just wasted most of my morning trying to understand why having switched to Three Business I have Three Personal asking why I have cancelled my DD. Past from pillar to post listening to awful hold music. I give up. @ThreeUKSupport

@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids

@ThreeUKSupport Then no response from @ThreeUKSupport! Worst provider ever

@ThreeUKSupport We have tried many times and it doesn’t work! Just sums up the service at 3. Please issue the refund to Nicolas Foley or we will be taking this further.

@ThreeUKSupport It’s said ‘please try again later’. This is silly now, still no resolution. We have a letter that states ‘ please call us for a refund’ so we will just take this to a small claims court! @ThreeUKSupport

@ThreeUKSupport Nope! Still not working. This just drags on and on. Still no refund.

@ThreeUKSupport Hi, we have been told on my occasion that the refund has been processed and the money never appears! Sick of chasing and the lack of customer service. To make it worse, the refund was because 3 took the money in error!

@ThreeUKSupport @ThreeUK Absolutely disgraceful service from 3! Been chasing a refund for over 4 months now.... would appreciate it if someone can contact me to sort this out.

@ThreeUK appalling service. You are a communications company however you can’t organise your call centre staff to work from home!!! Banks, mortgage companies and travel agents have organised this so why can’t you. This is really concerning that the only option is online chat.

@ThreeUKSupport as you know most of us can not work right now, and are not getting paid, i can not pay my bills for foreseeable Future, you shut phone lines down and it seems impossible to Get on The online chat, so you going to leave me no choice but to stop direct debits

@ThreeUKSupport No funny enough if I’m not home I don’t have bloody WiFi! You should be paying me back for the fact your not providing me a service that I pay you for !! nor does your stupid app work either! You couldn’t arrange a piss up in a brewery

@ThreeUKSupport Well it’s not good enough I’m a flight attendant on standby if I get a call and it doesn’t go through I’m the one who gets a meeting and a note on my record!!What exactly am I paying for his seems to be constantly happening so why am I paying my bill for service that’s not workin

Again @ThreeUKSupport @ThreeUK I’m on standby and I’ve no signal amazing!!! What the hell am I paying for!!!

@ThreeUK @ThreeUKSupport why am I paying for no service!!! For@best part this month my signal has been non existent!!

If you want the very definition of pain, try getting some business sims from your local three store @ThreeUKSupport. 3 sets of sims on business account over the last 6 months. Each requiring 3 or 4 trips to shop to try to sort the mess. I wish I never took out the account now

@ThreeUKSupport Hi, my Huawei B535 router has updated to the latest version and now I have nothing but network problems. It seems a wide spread problem as alot of people have reported issues with this update. Donyou know when it will be fixed? Thanks

@ThreeUKSupport I've had no signal at all today in the BR7 area - is there an issue with the network? If so when is it expected to be rectified?

@ThreeUKSupport Where I live, yes. My signal seems to be fine if I go north of my city. But here in the city centre it’s absolutely awful. I’ve been with you many years so I’m very disappointed

@wiggledotdot It’ll be third time this week. Just can’t wfh successfully now with the shoddy service from @SkyHelpTeam and @ThreeUKSupport

@ThreeUKSupport I have been into the three store and done a speed test and had a replacement sim to see if that makes a difference but if I’m paying £35 a month I do expect my service to be better than a 10 minute video taking an hour to load.

Non fibre broadband area, so reliant on ADSL via @SkyHelpTeam (crap at best) & 4g from @ThreeUKSupport which has been utterly shite for days. Neighbour has gone with @EE for poss faster 4g so waiting on their results. If good it’ll be “goodbye 3” for both broadband & 2x mobiles.

@ThreeUKSupport @ThreeUK Hello, I have only had my home broadband with you for a few months, but I have had to switch it off and take a contract with @virginmedia as your service kept dropping out all the time. Can you help me cancel the contract as it is not fit for purpose.

@ThreeUKSupport Done that and also 5 codes. This really is shocking service

@ThreeUK the worst network I have ever been with, how can they make so many errors with trying to get my old contact number back