3 (Three) Outage in East Grinstead, West Sussex, England

@ThreeUK I have just wasted most of my morning trying to understand why having switched to Three Business I have Three Personal asking why I have cancelled my DD. Past from pillar to post listening to awful hold music. I give up. @ThreeUKSupport

@ThreeUKSupport i have been following from last one month and you support team tells new story every time. i can provide you the case ids and chat ids

@ThreeUKSupport Then no response from @ThreeUKSupport! Worst provider ever

@ThreeUKSupport We have tried many times and it doesn’t work! Just sums up the service at 3. Please issue the refund to Nicolas Foley or we will be taking this further.

@ThreeUKSupport It’s said ‘please try again later’. This is silly now, still no resolution. We have a letter that states ‘ please call us for a refund’ so we will just take this to a small claims court! @ThreeUKSupport

@ThreeUKSupport Nope! Still not working. This just drags on and on. Still no refund.

@ThreeUKSupport Hi, we have been told on my occasion that the refund has been processed and the money never appears! Sick of chasing and the lack of customer service. To make it worse, the refund was because 3 took the money in error!

@ThreeUKSupport @ThreeUK Absolutely disgraceful service from 3! Been chasing a refund for over 4 months now.... would appreciate it if someone can contact me to sort this out.

@ThreeUK appalling service. You are a communications company however you can’t organise your call centre staff to work from home!!! Banks, mortgage companies and travel agents have organised this so why can’t you. This is really concerning that the only option is online chat.

@ThreeUKSupport as you know most of us can not work right now, and are not getting paid, i can not pay my bills for foreseeable Future, you shut phone lines down and it seems impossible to Get on The online chat, so you going to leave me no choice but to stop direct debits

@ThreeUKSupport No funny enough if I’m not home I don’t have bloody WiFi! You should be paying me back for the fact your not providing me a service that I pay you for !! nor does your stupid app work either! You couldn’t arrange a piss up in a brewery

@ThreeUKSupport Well it’s not good enough I’m a flight attendant on standby if I get a call and it doesn’t go through I’m the one who gets a meeting and a note on my record!!What exactly am I paying for his seems to be constantly happening so why am I paying my bill for service that’s not workin

Again @ThreeUKSupport @ThreeUK I’m on standby and I’ve no signal amazing!!! What the hell am I paying for!!!

@ThreeUK @ThreeUKSupport why am I paying for no service!!! For@best part this month my signal has been non existent!!

@ThreeUKSupport new customer (2 weeks) at Gatwick airport south terminal. No mobile signal. I'm starting to regret switching from Vodafone. Please sort this out. I'm on the free wifi sending this tweet.

@chrisdetsicas @ThreeUK @giffgaff - was with 3 for 10 years and they kept cutting my data allowance. I get a shit tonne of data and flexibility for peanuts with giffgaff

@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

@ThreeUKSupport @ThreeUK Still not working today! ARGHHH!!!

@ThreeUK no signal at Sevenoaks station #NoServiceHere

@ThreeUKSupport signal report for you. If you want to make a call upstairs in LGW South terminal, please ask all your customers to gather near the rail outside Accessorize - its the only place you get more than zero bars

@ThreeUKSupport Hi Kimberley. I am still having trouble with this. It is not letting me get to the pages needed to activate. I have spoken to some chat agents and they just keep sending the same links. It has cost me a fortune in data trying to do this.

@ThreeUKSupport No - according to them, they are waiting for Three's response to the claim. I logged the claim as soon as I saw that it had not tracked, Top Cashback put it "on ice" for 3 months to see if it would track automatically and then raised the issue with Three last November.

@ThreeUK just called you (twice!) to politely query a data add-on that has somehow appeared on my account, even though I have an unlimited data contract. Both times the line went silent once I requested a refund. Frustrating customer service! Please can you sort

@ThreeUK @ThreeUKSupport why is the mobile data signal so poor in CM7 postcode? One day it’s fine. Next day it says 4G but no webpage or app will work. It’s becoming a joke. #three #poorservice

Anyone else been sent a 5G hub by @threeuk ,signed up for 5G and noticed after a few months of feeble internet that the 5G light never comes on?Then you call customer care @ThreeUKSupport & they tell you there is no 5G in your area while you stare at your shiny hub with 5G on it

@ThreeUK You promised me an £8 a month contract for 12 months if I stayed with you rather than leave. Today you've billed me £26. I've spoken to your customer support at least 6 times who've promised to fix it and told me to 'trust them'. Your support and business is a shambles.

@ThreeUKSupport But I've been using it with no issue for years online and via the app so the account has been registered for years. It is just saying my password is wrong

@ThreeUKSupport Any news on what the connection problems I experiencing are being caused by? Its as bad today as yesterday.

@ThreeUKSupport hi, we are struggling to get any WiFi, and wondered if there’s a problem in Atherstone

@ThreeUK been trying to top up for a day now. Takes my money. Add on doesn't appear in the portal. Then the money gets refunded. Topping up from abroad seems to always be a problem.