3 (Three) Outage in Oughtibridge, Sheffield, England

@ThreeUKSupport Hi the problems seem to be resolved now. Thanks

@ThreeUKSupport how do I complain about your home broadband. Your call centre isn’t accepting calls. 4G has been up and down for weeks.

@ThreeUK Don't go on 3 especially if you're in Sheffield the coverage is horse shite even people on pay as you go Giff Gaff receive better coverage and customer service

@ThreeUKSupport I understand that. But I have been trying for 2/3 days now. If my WiFi isn’t going to work then I would like to cancel please

@ThreeUKSupport Suzi when you get a minute love can you reply. I would like to sort this out so I can get the service I’m paying for

@ThreeUKSupport You reply to this, but then someone else picks up. No one know what they are doing and I just keep getting cut off. It’s beyond frustrating. I just want to speak to someone who can sort out my issues. It should not be that hard to sort out problems.

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK Appalling service from 3, joke of a company who do not deserve customers. Never seat with such incompetent idiots

@ThreeUK Your staff dont know their *** from their elbow. Been trying to sort an issue out for days and your service is rubbish and no one know what to do before being cut off. You don’t deserve custom, poor show three

@ThreeUKSupport @ThreeUK The app is useless, I’ve been trying for 5 months to change my address on it and it just comes up “there’s a problem we know about.” Whenever I go on live chat they just say I’ve to do it on the app. How can I if it comes up with a problem each time. Help

@ThreeUK I’ve tried both these options and neither have been to solve the issue

@ThreeUK a 2.7% increase on mobile contracts when so many are isolating on reduced wages or key workers is pretty bad timing.

@ThreeUK I don't think at this time it is appropriate to be putting prices up! I feel you have seriously dropped the ball and should be offering your customers help not putting prices up! As a household of small business owners, we have no income and are not likely to until June.

@ThreeUKSupport please can you tell me why my network is so slow I only have 1 bar for reception and my 4g is not loading I am using to switch to 3 g and that is poor. I work for the NHS and am working remotely and need my phone to contact employees. Please can you let me know.

@Three_Is_Broken @ThreeUK I upgraded 2 weeks ago and had nothing from that day and carnt get a resolve even though a phone 3 times a day , I’m paying for 2 x WiFi boxes that have never worked

@ThreeUK @ThreeUKSupport now call me a liar saying I actually recieved the boxes 2 weeks prior to when I do but said they carnt check it’s what it says on the system so I carnt cancel Call your customers Liars

The mobile data coverage on @ThreeUK is garbage cant get a strong signal anywhere in Sheffield even Giff Gaff pay as you go is better....expensive shower of shite

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport Hi, thanks. Just talked to your chat help who can't see any issues and frankly I'm not sure had any access to information you may have.

@ThreeUK Customer loyalty deal that just isn't. New customers are offered the Mate 20 Pro at £40.00 per month (conditions applied) and a £49.00 upfront. Existing loyal customers pay more for no upfront charge cos of the charge added to the bill over the contract, 24 mth. Huh!

@Three_Is_Broken @ThreeUKSupport Building structure blocks signal

@ThreeUK any news on when e-sim support will be coming to the UK? I just bought an Apple Watch and I’m tied into my contract, which means I’ve got functionality I can’t use.

@Three_Is_Broken @ThreeUKSupport Living in a restricted signal area. Despite having some decent speeds previously. Bizarre!!!

@ThreeUKSupport @grntos I'm thinking of leaving this network 2 I've given up with the same issue. No point in contacting them as you get fobbed off or the don't even understand what your saying. Behond dire

@ThreeUKSupport Thanks for the reply, but that is very poor after over 5 years of existence of the Apple Watch!

@ThreeUKSupport Further to my previous tweet: 45 minutes on a call with customer support to sort out my change of address and website access. I can go into my bank and change my address in minutes. This is really, really not good.

@lee_alley @ThreeUK Spy cameras, orders to do everything they haven't banned ... and no dogs. So no reason to be a customer.

@ThreeUKSupport Hi Pete, is there anyone in the UK who can help me with this? I feel that the web chat teams simply either don't understand, can't help, or simply don't want to help. I've been trying to get the PAC for two weeks now 😩

@ThreeUKSupport Hi Charley turning on and off doesn’t do anything. This problem has been going on for months. Is this the first complaint you’ve had? How long do you think it will take to solve this?

Are you on @ThreeUK mobile Ithe UK? Are you having trouble phoning anyone and texts taking up to 24 hours to get through. I have a new phone (N20 Ultra} and it's working well! It might have upset them because I bought the phone direct from Samsung. I wanted the copper one!