3 (Three) Outage in Oadby and Wigston, Leicestershire, England

@ThreeUK emailed today to say a price increase, link to new options, matched price as of today for double the GB. Selected and it went up. Spoke to Darren at 3 and got it for lower than today. @CelticFC fans not all that bad, spoke @kierantierney1 he said he might 😭 👍🏼👍🏼

Extremely impressed with @ThreeUK customer service via online chat and speed at sorting new contracts, transfer from @vodafone and home signal box out! Exactly how customer service should be #Impressed #customerservice #patontheback

Anyone else having issues with @ThreeUK all day...... it’s not like I wanted to call anyone anyways 🙄@ThreeUKSupport #phoneissues

@ThreeUKSupport I did, I rang both of you, my boss himself gave details of his account passwords and you still weren’t having it because you call centres in Mumbai don’t understand CONSUMER LAW as you don’t, hence why I would NEVER recommend your company

@ThreeUKSupport OMG, and this is why I would never ever become a Three customer, please please please read CONSUMER LAW FFS, my boss didn’t PURCHASE the handset from @Apple, it’s not and @Apple issue, it’s A FECKING THREE ISSUE,

@ThreeUKSupport Technically I’m the new owner of the handset, with my boss’s details account wise and with his help it’s still technically a Three issue, don’t try and blind me with science, still not an Apple issue

@ThreeUKSupport If I had bought the handset through Apple then yes it’s their problem even it the network was you but the handset wasn’t bought from Apple, it was bought from you, Jesus

@markshaw @VodafoneUK @ThreeUK When I got my last iPhone the lady at O2 told me they don't lock their phones any more. Not sure if that's true or applies to all. You could get a SIM from a friend on another network and try it.

@ThreeUKSupport @HPanayiotou Better service would be my guess....

Clearly @O2 don’t care about customer security tho lol why 5/6 shops didn’t need ID, I don’t know. #WatchdogLive glad I’m with @ThreeUKSupport!!

@SarahLBelle_ Been with @ThreeUK for almost 8 years and had my wife’s phone with them for 5 never looked back! #Amazing customer service and 4G signal almost everywhere in the UK! Very rarely drops to 3G and never not been able to use my phone to make calls!! More than I can say for all others

When you pay for @ThreeUK data passport but get stung with an additional £207 of charges anyway. And then you’re asked to wait 48 hours to see if they might be able to waiver the charges you never should have got. Wonderful welcome home.... cheers @threeuk

@ThreeUK single problems today in LE2 ?

@safc4ever @Three_Is_Broken @ThreeUKSupport @HuaweiMobileUK All @ThreeUKSupport seem to be able to do is type an exact post code into their website and tell you what comes up. It appears that’s the limit of the support they are able to offer - which is rather insulting.

@ThreeUKSupport @wilsonsam889 I cant get an answer on the phone, chat or twitter and they have no email address, any time I log an issue its closed without a fix. I'm considering cancelling my direct debit so they call me.

@ThreeUKSupport I've already been fobbed off with that excuse from your online chat support. Coverage is fine. It's been fine for 4 months then 7 days ago it stopped dead. Your own website says there's an issue with the network. I suspect your rollout of 5G this Aug has screwed the 4G network😠

@Three_Is_Broken @safc4ever @ThreeUKSupport @ThreeUK In short (unless you are in a fantastic signal area) Three are selling subpar spec 💩 that makes the network/broadband look worse than it actually is - no wonder the CTO job has been now been 🔥 & split between high level board management and ‘teams’ below so no 1 idiot can again

@ThreeUK I am incredibly disappointed by the support offered by customer services by three. Not listening to my data problem, what has been tried and that I'm just getting back in touch because I got disconnected. I can not wait for my contract to expire so that I can leave.

@ThreeUKSupport Hi Laura, I've unfortunately not no. The refund is regarding me moving to another network and the direct debit came out after I moved so it's just what I paid over due back

@ThreeUKSupport But it does affect me all day, here are speed checks throughout the day on both 3G&4G . This isn't congestion it's a major problem with your network or poor capacity, you are unable to deliver what I'm paying you for

@ThreeUKSupport People I know where I stay don’t seem to be having this issue, KA6 7RT and I use iPhone XS Max

@Three_Is_Broken @safc4ever @ThreeUKSupport @ThreeUK In the mean time Three now no longer has the solo Chief Technology Officer making all the (poor) hardware decisions, they done away with the CTO completely. I’ve set up B310/B315/B525/B612/B618’s, the B3/5 range is very subpar to the B6+ range on ALL networks not just Three UK

@ThreeUKSupport customer service hanging up on me and refusing to escalate my call to fraud or security dept. Money taken from my account by Three and they deny it. I have it in black and white