3 (Three) Outage in Ketteringham, Leicestershire, England

Customer service from @ThreeUK currently receiving a massive 0 out of 10 at the moment. USELESS! @ThreeUKSupport

@m_whitehouse87 @ThreeUK Put your number/s on a no sales call register, it’s free, as soon I say I am on a call protection register, all companies hang up and remove me from there database as they get fined big numbers if they breach the code.

Bit of advice for anyone selling an old mobile phone. DON’T USE Envirofone, Music Magpie… Sell it direct to your service provider or the manufacturer ( Apple, Samsung etc). These companies tried to give me £35 for an immaculate iPhone XR. @ThreeUK gave me £154! Don’t get conned

@O2 Can I move from @ThreeUK as their coverage is terrible

@ThreeUKSupport Kirsty, it’s come back now. I forced the phone onto another network again and back onto 3 and it’s working fine again. Thanks for getting back to me

@ThreeUKSupport Hi Kirsty, I’ve restarted my phone, turned mobile data off for 5 mins and turned it back on, tried 4G, I’ve even disconnected from the 3 network and rejoined, still no luck. I’m tethering off a friends phone currently so I would like to get this fixed ASAP as I’m using his data!

Hi @ThreeUKSupport I have no mobile data currently, had this issue in Birmingham earlier today and I’m now in Leicester will the same problem. Phone shows full bars with a 5G signal, yet no mobile data. Call call someone fine, just an issue with data. Any known issues?

@ThreeUKSupport I see your ads about your network coverage, specifically what is being done to increase 5g coverage in Nuneaton, Warwickshire?

@ThreeUKSupport This has been an issue for a while now. Phone calls will drop out and the quality of them otherwise is terrible. I don’t really text and signal for internet use is just as bad as the signal for phone calls and is never consistent when it does work. My postcode is CV5 6HF

@ThreeUKSupport can you provide me any help? I’m currently experiencing terrible phone service in my local area!

@ThreeUKSupport Bad signal in this area (I only get two out of four of the upright lines (? internet strength) And that I'd been answering all their questions well

@ThreeUKSupport Tried to report an issue with my wifi (lack of) Turning my wifi off kills calls too One of your agents cut me off The other messaged me back On live chat went to see what network I was on and that killed the live chat. Has been confirmed bad signal in my area

@johnh59 @ThreeUK No one else offer a better service I assume? I’ve always been with Vodafone and they’ve updated all their masts over the past few years and I get a signal practically anywhere now.

@ThreeUKSupport im trying to access the new plans section on the app as my minimum term ends soon but the app crashed and now says ‘oops! somethings gone wrong, try again later’ is this a problem your end or mine?

@ThreeUKSupport can’t send texts comes up not delivered please help

@ThreeUK is the worst network with the worst customer service I’ve ever seen. I’ve told them 20 times about my internet speed and I’ve had every excuse you could imagine now when I call up they put be on hold and the call cuts off every time other people have told me the same 😡

What a bullshit service by @ThreeUK.Executives are laughing on call when the issue is described.I was transfred on call 8 times to various departments and everyone was like Im not from this dept for a PAC req.Such a classless and sub standard brand is Three.Highly not recommended

@ThreeUKSupport after my contract finishes I’m defo not going back to your network, your admin for billing is atrocious, contacting the wife and hassling her for a contract in my name, a phone that the daughter has not used in over 12 months and the final bill was paid days ago

@ThreeUKSupport please can you answer , I was told the internet would be fixed in two hours at 1815 still no service in the Leicester area

@ThreeUKSupport @ThreeUK having problems with the internet nothing is loading I’ve turn phone on and off and done a hard reset and still getting nothing help please

@ThreeUKSupport Please please can someone help me, I'm on advance plan (aug 2020) I've not gone over 12gb of data and being charged for data in USA. The three rep on the phone is trying is trying negotiate how much I will accept for being charged for data!

@ThreeUK Turns out you’ve been overcharging me £43 a month for the last 6 months. In order to avoid this I apparently have to move to a contract with inferior terms? Terrible customer service, stealing money from your customers.

@ThreeUKSupport Cheers for the reply Mark, it was something that said in stock based on colour and GB selection for today on the website and also says on email straight after I confirmed it. Can you help?

@ThreeUK has to be the worst network coverage, Its a for AWFUL.

.@ThreeUK claims to have the "biggest and fastest #5G network" in the UK, (overtaking @EE) with population coverage of 54%. 5G now available in more than 400 locations across 3,000+ sites. Operator earmarked over £2bn for investment in 4G experience and 5G rollout

@ThreeUKSupport how come my signal is so poor when actually living in a city??? Is there a way to fix this???

Hi @ThreeUK - I’m not in the UK at the moment and my phone has No Service. I’m PAYG and topped up a few days ago but still no service. I can’t even receive a text to view my account online. I can’t access security codes for online banking or from Microsoft etc. Please help!

@HayleyJeanx @ThreeUKSupport Tbh you should have been checking your bills. How can you blame a network because of your own incompetence?

@ThreeUK u are a **** network I utterly regret the day I renewed my contract with u, and ur customer service is one ****** idiot after another

@chasabi @ThreeUKSupport If it's any consolation, I never have had 5G in the whole year since having a 5G phone.