3 (Three) Outage in Lancing, West Sussex, England

@ThreeUKSupport mobile internet is registering 0.83 mbps download speeds. No technical support to help. This is not what I call service

@ThreeUKSupport Your colleagues on Web chat support have looked after me, but thanks for checking in. The fault was annoying but the service from chat got things sorted.

@lillie_arghn @ThreeUK The compensation was letting me exit my contract without penalty.... a ten year customer of both phone and WiFi 🙃

@ThreeUK told on 5 different occasions in the last 24hrs my phone would be here today... And nothing, not even a follow up as promised... @Vodafone @EE look for a new customer?

@ThreeUKSupport is there a signal in the BN16 area? Had no signal all day?

Up And At Em...lots of work to do after @ThreeUK being down for the last 24hrs. No wait they are still down, 2 cups and a peace of string it is then.🤦

@ThreeUK sort it out.... No phone reception all day!! A whole day of work down the drain, with everything that's going on this not the time, not be unable to work, when you can! #three #recruitment

@ThreeUKSupport My phone works fine on the network

@ThreeUKSupport home internet not been working all weekend any known issues tried turning it off then on again multiple times and still not working

Dear @ThreeUKSupport please can you help me. I’ve spent over an hour trying to sort this. I’ve spoken to someone on chat and phoned you. All I want is proof of purchase of my daughters phone as she needs to make a claim. Please help!

@ThreeUK @ThreeUKSupport I’m on Three, my partner is on @iD_Mobile_UK. Basically same network. So, why do I always get signal in areas she’s doesn’t? Does Three “throttle” iD, favouring direct Three customers?

@ThreeUKSupport We have tried many times and it doesn’t work! Just sums up the service at 3. Please issue the refund to Nicolas Foley or we will be taking this further.

@ThreeUKSupport It’s said ‘please try again later’. This is silly now, still no resolution. We have a letter that states ‘ please call us for a refund’ so we will just take this to a small claims court! @ThreeUKSupport

@ThreeUKSupport Nope! Still not working. This just drags on and on. Still no refund.

@ThreeUKSupport Hi, we have been told on my occasion that the refund has been processed and the money never appears! Sick of chasing and the lack of customer service. To make it worse, the refund was because 3 took the money in error!

@ThreeUKSupport @ThreeUK Absolutely disgraceful service from 3! Been chasing a refund for over 4 months now.... would appreciate it if someone can contact me to sort this out.

@ThreeUKSupport Been trying to contact the customer service all day with no answer, need help activating my sim.

@ThreeUK so I wait to have an online chat and as I’m not typing quick enough I get cut off !! Shocking customer service

@ThreeUKSupport absolutely shocking service !! Ongoing issues for over 2 months, on live chat for 2 hours hour of which being passed around. Was told by 2nd line support that due to the issues I can cancel my contract to now to be told yes if I pay a fee only. Disgusting company

@ThreeUKSupport been waiting over a week for someone to fix my three at home box. Went in live chat, got to position 1 and then back to 65! Can you help me there please!

@ThreeUKSupport Thank you Kirsty - have resolved with customer support but I have to be honest, I’m not impressed with the 1990s voicemail offering currently and will probably move back to O2. Issue lies with porting of number FYI- THREE’s systems are a mess IMHO

@ThreeUK Gogglebox a programme for dumb ppl siting on a sofa watching TV watching ppl on TV watching TV It doesn't get any more ******* stupid than that 😒

@ThreeUKSupport @andre81137478 You more or less said the same to me about 5 years ago when i was in Bath. You tried blaming a tree or high buildings, it was none of them. I joined @EE and magically never had a signal problem. You're lucky people have WiFi at home otherwise you'd get a lot lot more complaints

@ThreeUKSupport It's been awhile since November last year I have WiFi at home but when it goes down I'm left with this it rarely goes down. Ne84ny

@ThreeUKSupport My partner and I have only been playing the one game online together and it seems to be when we are both on that the issue occurs. The troubleshooting for the game says to make sure ports are open on my router which I can’t do as the the port forwarding option is not available.

What a useless network @ThreeUK is ffs

@ThreeUKSupport I’m having issues with a game. Their support says to check to make sure certain ports are open but port forwarding is not an option when I log in to the router on the browser.

@ThreeUKSupport Stratford is a busy part of London where high demand might be expected. Surely, it's just a matter of insufficient infrastructure/capacity? Please provide a reasonable time frame for improving this to a workable service.

@ThreeUKSupport Kristy - I'm also disappointed you've gaslighted me by hinting I should have used your accessibility services. Why couldn't I use an online chat function? No one wants be forced to wait 45 mins for an online chat service to sort a technical issue.

@ThreeUKSupport just joined you guys and literally EVERYTHING is rubbish about being with your network - you do know it's 2021 don't you ?!