3 (Three) Outage in Kingston upon Hull, England

So @ThreeUK, I have had constant issues regarding BeatsX headphones that we received as part of a new contract with you. We received an exchange last weekend for a faulty pair. The new pair were also faulty. You sent us a third set which also didn’t work! So, I took both pairs

Not best happy with my @ThreeUK choices right now. Due for upgrade, but will hugely lose out on data, plus have to pay an upfront cost, for an equivalent if not lesser by comparison handset. Long term customer. That may change. Soon.

@ThreeUKSupport I charged them using the power cord supplied. I charged them from 7pm last night until 9.30 this morning. I finally got a result after almost 3hrs on the phone. Three are sending me a third pair in the post. If these don’t work, we will cancel the contract

So, I’ve been a @ThreeUK customer for many years and would recommend them to anyone, normally. But today, I have had enough! They sell you a contract that you cannot cancel. They sell faulty products with next to no support with exchanges. I have been on the phone with them /1

@ThreeUKSupport There was no confusion, just faulty products and badly trained, very rude staff. I have been with Three for over 10yrs and never dealt with the attitude that the St Stephens staff had

@ThreeUKSupport I’ve managed to sort my issue thanks to Lucas at the King Edward St store. Was given a faulty accessory and when I tried to return it, I was told that I was wrong, it wasn’t faulty. Lucas tested it and I wasn’t wrong.

AHH @ThreeUK never change will you. Not as if I pay you or anything

@BowmanJamesr @tfgr_t @ThreeUK Good to see decent customer relations like this 👍

The customer service in the @ThreeUK St Stephens store is disgusting! You really need to have the staff trained in the products they sell!!!! Angry isn’t even close to how I feel with the service today! 😡😡😡

@ThreeUK is absolutely the worst. Signal as been shocking for over 6 months and really expect me to believe that it will be sorted in 7 days! 😂 like I am going to believe that. Spent over half hour on the phone with them and expect me to pay over £1000 to cancel my contract!

@ThreeUK is absolutely the worst. Signal as been shocking for over 6 months and really expect me to believe that it will be sorted in 7 days! 😂 like I am going to believe that. Spent over half hour on the phone with them and expect me to pay over £1000 to cancel my contract!

@ThreeUKSupport Hi Mark, yes things still really bad. No more then 1meg download at anytime. It’s getting beyond a joke at the moment.

Been with them for years now & have always been happy with @ThreeUK I am really losing my patience with them now! The @ThreeUKSupport has been terrible! Waiting for a number transfer now for over a month, told it would be fixed today, now it’s hopefully tomorrow! 😬🙈😡

@ThreeUKSupport @ThreeUK Oh dear three, your customer service is abysmal. Getting information from 333 is like trying to get blood out of a stone! 1 hour on the phone yesterday, 4 calls tonight. And they ask if we are happy!#unhappy

.@davidhaycock - I’ve spoken with them on live chat and have been able to get discounts as the signal is so shocking. Apparently a fix was supposed to go in last week but seems like nothing has materialised as the signal remains bad in M22. Shameful, @ThreeUKSupport

@ThreeUKSupport my mum had a problem and she rang up and they said they will credit her account with £20 she got a text message to confirm this and she’s rang up today again because it’s never shown on her account, apparently this credit was never applied

@ThreeUK please sort your crap data out! Less the. 1meg download and I have season 3 of the crown to watch!

Well, this @ThreeUK outage is becoming a little tiresome. They keep telling customers they are getting back to normal, but no sign of any service here. Only been with them a week... I wonder if there's a cooling off period #threedown @DowndetectorUK

@ThreeUK great, £12 late fee because a text that was sent at 7:10 this morning as a reminder I didn’t get while gone 4. Thanks Three, great service your proving here 🤬

@ThreeUK thanks to your crap network today my car insurance has reversed because I didn’t get the warning text until now. I could have gone and put money in bank first if ild have known. Your service is getting worse, defo looking to move now!!

@ThreeUKSupport my dad is trying to do the easyJet upgrade for handsfree baggage but it’s not working

Why does my data NEVER work at KC stadium in hull @threeuksupport 😩

@ThreeUK please Three why is it so hard to get anything done, customer service!!

@ThreeUKSupport WTF MUM ASKED FOR MY DISABLED SISTERS PHONE CAPPED, AND NOW SHE HAS BEEN CHARGED £22.50, THEY ARE SAYING MESSAGES HAVE BEEN SENT TO A GAMING WEBSITE, Now how can this happen to a capped phone 😡 clearly not done your jobs right and didn’t cap it when was asked for

@ThreeUK oh dear how can three go from 10 to zero in 2 days very disappointed long term customer!😕

@ThreeUKSupport I’m having issues with my signal. All day my data has been patchy and then tonight I can’t send text messages. I reset my phone, one sent and half hour later I sent another and it’s failed again.

When your 9yr old child keeps getting promotional calls from @ThreeUK but they put the phone down when an adult answers it! 😡 Not happy at all with this! I’ve been with your service for a long time, I will be visiting your store tomorrow!

@NTLPOOLE @ThreeUK It said you can cancel whenever and still keep the credit on your account!

@Gamma_Business @ThreeUK seems to be a small problem no 4g data in Hull just now, switched to 3g and all ok.

@Josiestweet @ThreeUK I’ve been a three customer for 6yrs and they are bloody great! 😊

@ThreeUKSupport Hi, I rely on Three WiFi call in my house, this doesn’t seem to connect anymore and I’m not receiving calls when I’m at home. Any known issues with latest iPhone updates, or any fixes? Thanks.

@ThreeUK I keep getting notifications from #wuntu of your wonderful offers eg free #costacoffee but the app never works... just a black spinning circle in white background. I have updated etc nothing helps. Please advise how to fix or just sort it out please!!!

@Tonedog_ @ThreeUK I've been with @ThreeUK for years and I always have data problems. In big cities it gets even worse. Their excuse is: we r working on improving the service, but I use them as I travel for work and abroad it's really good. I have a SimOnly 12 months unlimited as of yesterday 😬

@ThreeUKSupport Finally managed to get threw to somebody who could help on the love chat, and it only took saying i wanted to leave to get it sorted

@ThreeUKSupport I'll deal with somebody direct on here but not webchat again. sorry! I'll have to explain everything all over again, then be put through to customer complaints and start yet again. I have screen images from previous chats I can send

@ThreeUKSupport Just said unfortunately we could order you a replacement sim card, never fear you can order one through the three app ( which is what I did this time ). have tried again through the app but there is no live chat to customer services.

@ThreeUKSupport I'm afraid your support agent was not able to help me - spent 1 hour and 15 minutes answering the same questions over and over to be told - can't see any reason it doesn't work - do I'm stuck here in India without any way of the Bank getting hold of me to unlock my credit card.

@O2 worst customer service and most expensive contracts!!! #o2deals - everyone move too @ThreeUK or @VirginMoney 📞

So in these troubling times with some of use self isolating and not getting any wages or money from the government and companies saying how they are here to help @ThreeUK think increasing their bill by 2.7% will help. Well thanks for that help

@ThreeUKSupport I already tried to register it as a new account and when I enter my number it says that I already have an account and tells me to enter my password. When I press login it says ‘error occurred: incorrect password’

Got to laugh at @ThreeUK increasing my contract cost by the retail price index .... Think that's going to go down really well with alot of your customers at this time...

@ThreeUKSupport If i try to cancel, its trying to charge me 60 quid... If i try and switch it refuses to let me use a monthly rolling sim