3 (Three) Outage in Kingston upon Hull, England

@SerbianSlim @ThreeUKSupport Even with EE for years. Never have a problem.

@ThreeUKSupport @juliuscurie Password change doesn’t work here. Your auth system is completely broken on web and app.

@ThreeUKSupport Funny thing is, we only switching numbers so we're still on 3, but you're making it so difficult to cancel the other number

@ThreeUKSupport can you tell me why you make it so difficult to leave your network?

Which phone provider will give the best signal in the HU17 area as wanting to leave EE as can’t make a call @O2 @VodafoneUK @ThreeUK

@ThreeUKSupport Hi Three. Yes they’re not great at all. I never got a PAC. So not sure where this has come from. I did say I will be leaving if this didn’t improve but haven’t done so as of yet.

So @ThreeUK, I have had constant issues regarding BeatsX headphones that we received as part of a new contract with you. We received an exchange last weekend for a faulty pair. The new pair were also faulty. You sent us a third set which also didn’t work! So, I took both pairs

Not best happy with my @ThreeUK choices right now. Due for upgrade, but will hugely lose out on data, plus have to pay an upfront cost, for an equivalent if not lesser by comparison handset. Long term customer. That may change. Soon.

@ThreeUKSupport I charged them using the power cord supplied. I charged them from 7pm last night until 9.30 this morning. I finally got a result after almost 3hrs on the phone. Three are sending me a third pair in the post. If these don’t work, we will cancel the contract

So, I’ve been a @ThreeUK customer for many years and would recommend them to anyone, normally. But today, I have had enough! They sell you a contract that you cannot cancel. They sell faulty products with next to no support with exchanges. I have been on the phone with them /1

@ThreeUKSupport There was no confusion, just faulty products and badly trained, very rude staff. I have been with Three for over 10yrs and never dealt with the attitude that the St Stephens staff had

@ThreeUKSupport I’ve managed to sort my issue thanks to Lucas at the King Edward St store. Was given a faulty accessory and when I tried to return it, I was told that I was wrong, it wasn’t faulty. Lucas tested it and I wasn’t wrong.

AHH @ThreeUK never change will you. Not as if I pay you or anything

@BowmanJamesr @tfgr_t @ThreeUK Good to see decent customer relations like this 👍

The customer service in the @ThreeUK St Stephens store is disgusting! You really need to have the staff trained in the products they sell!!!! Angry isn’t even close to how I feel with the service today! 😡😡😡

@ThreeUK is absolutely the worst. Signal as been shocking for over 6 months and really expect me to believe that it will be sorted in 7 days! 😂 like I am going to believe that. Spent over half hour on the phone with them and expect me to pay over £1000 to cancel my contract!

@ThreeUK is absolutely the worst. Signal as been shocking for over 6 months and really expect me to believe that it will be sorted in 7 days! 😂 like I am going to believe that. Spent over half hour on the phone with them and expect me to pay over £1000 to cancel my contract!

@ThreeUKSupport Hi Mark, yes things still really bad. No more then 1meg download at anytime. It’s getting beyond a joke at the moment.

Been with them for years now & have always been happy with @ThreeUK I am really losing my patience with them now! The @ThreeUKSupport has been terrible! Waiting for a number transfer now for over a month, told it would be fixed today, now it’s hopefully tomorrow! 😬🙈😡

@ThreeUKSupport @ThreeUK Oh dear three, your customer service is abysmal. Getting information from 333 is like trying to get blood out of a stone! 1 hour on the phone yesterday, 4 calls tonight. And they ask if we are happy!#unhappy

@ThreeUK at some point my phone network will work again, right?! It's been terrible for about a week now. I realise you are upgrading to 5g in my area. But still, that is not what I pay for. Half a bar for a week should be cause for reimbursement, methinks?

@ThreeUK So it’s been 12 weeks now awaiting a refund for a manufacturer’s fault which I was advised to take to Apple to repair. Countless excuses many years a customer never missed a bill @ThreeUK you should be disgusted. I also have all the shots of 46 chats we had 🙄 #consumerlaw

So it’s been 12 weeks now awaiting a refund for a manufacturer’s fault which I was advised to take to Apple to repair. Countless excuses many years a customer never missed a bill @ThreeUK you should be disgusted. I also have all the shots of 46 chats we had 🙄 #consumerslaw

@ThreeUKSupport I’ll be honest at this point the complaint has gone on for so long it’s insulting to me.... I was emailing someone called Bryan McGhee whoever this person is they have my personal information

@ThreeUK Absolute dreadful service I’ve spent over an hour on the phone trying to sort out why Three took money out my account for an upgrade that didn’t happen! Instead of giving my money back they want to credit my account! Cut off 3 times on the phone! Absolute disgrace!

@ThreeUKSupport @ThreeUK so I had a complaint that was being looked into by you guys, I was under the impression it was being looked into as I was emailing someone from one your teams. They then requested some of my medical information as they said it would help as there is a

Standard operating procedure for this stuff... fast forward a few months and I’ve just been told Three have no record of my complaint or any details of my medical information that I sent in... so someone at @ThreeUK now has my private information along with a whole host of

@ThreeUKSupport I have 3 other mobile contracts with yourselves am seriously considering a re-assessment of our continued custom with you on the back of this issue.

@ThreeUKSupport This was cancelled within 14 days of taking the contract. Been advised no charge and sent equipment back yet you have repeatedly sent bills and charges to our address and credit record. This is totally unacceptable and poor business practise.

@ThreeUK not pleased that you tried to change my plan from £10pm to £22pm yet can get that same deal as a new customer for £16pm. Live chat were no help saying they could only get it to £18. Now have the hassle of moving to PAYG then getting my number transferred to the new SIM.