3 (Three) Outage in Holmfirth, Kirklees, England

Spoke to @ThreeUKSupport several times now, the number ending in 1812 I was told failed, so I ordered another, however I just got 2 letters saying 2 direct debits have been setup, called support, not cancelled.... both direct debits cancelled, both numbers hopefully now cancelled

@ThreeUK @ThreeUKSupport now call me a liar saying I actually recieved the boxes 2 weeks prior to when I do but said they carnt check it’s what it says on the system so I carnt cancel Call your customers Liars

@ThreeUKSupport I’ve DM’d you, like you asked... and surprise surprise, no reply. Seriously, wtf.

@ThreeUKSupport I’m not asking you to access my account. I’m asking tou to contact me because every time I try to contact you I get cut off or palmed off to somone. Utter jokers. Your service is pathetic, no desire to sort anything. Also, it’s not you can’t, it’s you won’t. You can do anything.

@Wilko_UK @ThreeUK @ThreeUKSupport @Three_Is_Broken Hi, it does pop back now and again and it's been hard reset a few times without it restoring things - I'm blighted with an underlying network issue apparently. Currently using 3G anyway.

@ThreeUKSupport @Apple Well a month or so later, imagine my surprise when I see my bill has doubled. Turns out, you add the data on for future months cos, we’ll, you know people won’t realise/forget to cancel. This really did piss me off, I’ll be truthful (see, it isn’t hard)... the thing is...

The mobile data coverage on @ThreeUK is garbage cant get a strong signal anywhere in Sheffield even Giff Gaff pay as you go is better....expensive shower of shite

@ThreeUK I wouldn’t, you are useless. Nothing but issues since I’ve joined you and you make it incredibly difficult to contact you. Please do respond with your ever so helpful “we’d love to help you Ben” message...

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport Hi, thanks. Just talked to your chat help who can't see any issues and frankly I'm not sure had any access to information you may have.

@ThreeUK Customer loyalty deal that just isn't. New customers are offered the Mate 20 Pro at £40.00 per month (conditions applied) and a £49.00 upfront. Existing loyal customers pay more for no upfront charge cos of the charge added to the bill over the contract, 24 mth. Huh!

@ThreeUKSupport I’m having major problems with 3 and I’m not happy... I paid THREE direct debits in December which is totally wrong, I have one phone & broadband. One bill was for £20 MORE than I should be paying. Then if that isn’t enough, yesterday I received a letter about...

@ThreeUKSupport Cool, thanks for switching the apology with a smattering of patronisation. Quality service. Yeah faults happen, dealing with them well, and at our expense is where you have the problem. Worst provider I’ve had, and it is terrible for your reputation.

@ThreeUKSupport 10th November via the Three application on my mobile phone. Been a very poor month or two of service from Three coupled with the poor data and mobile coverage at my home.

worst thing i’ve ever done joining @ThreeUK @ThreeUKSupport absolute dog shite

@ThreeUKSupport I have had the sim for around 3 years. My postcode is S8 9FP. The signal hasn’t been an issue until the last few months as noted before.

@ThreeUKSupport Since three had issues with their network a few weeks ago I realised there was a problem. Overall I would say three months since service started to diminish. My first two years on three were excellent but since my latest renewal it’s not been as good.

Once again @ThreeUK service on mobile is terrible. S8 in Sheffield and I can’t use data at all without WiFi on. This is another week with poor service. Turned phone one and off, data on and off but nothing improves

@ThreeUKSupport This is pathetic, my complaint is about being unable to contact you by phone and not being prepared to waste even more time queuing so you suggest... I phone you. Please will you DM me and I will give you my number for someone to call me. Take some ownership and sort it out.

@ThreeUKSupport Reece, you have ignored my whole complaint. Could I ask you re-read the tweets. This is utterly embarrassing how you are handling this, please can you get someone to deal with the complain. I’d suggest someone phoning me. You can do me for my number.

@ThreeUK your customer service stinks! After being promised a refund for money taken in error three times it still hasn’t been refunded. Will be cancelling all four of my family accounts ASAP #shitcustomerservice

@ThreeUKSupport Can't get through on 333, Live Chat disabled, no option to log a complaint as required by Ofcom, will try writing you a letter tomorrow or failing that smoke signals. Over 10 years as a loyal customer to be treated like this.

@ThreeUK Not for me. 3rd full day without mobile data. Not good enough 3. And before you suggest it @ThreeUK I've tried switching it on and off several times and doing a manual network roam. When I rang 333 they were worse than useless - said they couldn't do anything basically

@ThreeUKSupport I have restarted, reset network settings and got a new sim card

@ThreeUKSupport hey Three when will you add cellar support for the Apple Watch. I’ve been waiting for ages and might have to look elsewhere soon if there is no updates. 🤨

@ThreeUK No service all night. Not good enough.

@ThreeUKSupport No service all night. Not good enough.

Trying get to PAC from.@ThreeUK is a joke. Look, I'm leaving so just give me a PAC. Customer first right...

@ThreeUK Has got to be the most painful customer service to deal with!!! 😡😡

Still waiting on my call back from @ThreeUK customer services to sort my insurance out... not impressed

@ThreeUKSupport is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUK is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUKSupport i'm having issues with my data again (for the the second time this month), my data literally just isn't working or connecting to the internet at all

@ThreeUKSupport My phone lost signal 4 times .

@ThreeUK anychance you could fix the masts in Sheffield S6 #no service again

@ThreeUKSupport I needs to speak to an adviser as I have an issue with my sim only contract.

@ThreeUKSupport Basically this is only the tip of the iceberg and I have to resort to twitter to get some service. My phone cannot ring in or out after an iOS update. The phone cannot be repaired only replaced say Apple!

@ThreeUK So your three customer service in trinity Leeds is the worst I have ever come across...and then to find out I have possibly been miss sold a contract wow bring on customer service on Monday! So much for customer loyalty...

@ThreeUKSupport I took out a contract as I thought I couldn’t upgrade, then customer care told me I could upgrade so they ‘cancelled’ the contract I had taken out, long story short they hadn’t cancelled it and after phoning twice more I was billed me £73 which has since been refunded, but..

@ThreeUKSupport I have called you many Times today to be met by a dead end. Utterly useless customer support.

Hey @threeuk you might want to look into your in-app adverts, they’re asking me to upgrade me to *more than infinite data*. Unless Three broke maths, physics or similar. In which case carry on, my bad.

@ThreeUKSupport 4g and also only have 1 bar or signal or none. in leeds and busy areas my phone just doesn’t connect at all

@ThreeUKSupport my signal is also very weak when in leeds city centre areas. LS1 4AJ

@Lucwise @ThreeUK You'll be lucky to get any speed from three I left them after they (for the whole 24m contract) failed to deliver even consistent 3g signal In a city they claimed to blanket cover with 4g and as soon as you went indoors you lost all signal completely

@ThreeUK Any plans to introduce visual voicemail on iPhone? Been with you for many years and it baffles me that it still isn’t available on your network.

@ThreeUK Sheffield’s Fargate store staff are so friendly and did everything to try to help me! They deserve recognition for their patience and persistence!

@AWETH0R @torizia @valeriecafe @ThreeUK The really awful bit was my husband did by his grandmother who was with us, and didn't have a code a coffee and we still weren't allowed to eat in.. We would have ordered additional cake / lunch but I said no as I was furious by the way he spoke to me. #poorcustomerservice

@SeanMJarvis @ThreeUK can't get a signal at @johnsmithstadia

@ThreeUKSupport lost signal sometime between 6 and 8pm last night. Still no signal now. Not because I have just got back from holiday as I had signal in Manchester. Restarted phone still the same. Ideas??

@responseorg @ThreeUK @OxfordshireMind @ElmoreCommunity @oxrestore @ConnectionSup It would be great if you had a signal, which you won't

@ThreeUK’s mobile broadband is pathetic. It is so intermittent and slow that I can’t even complete a broadband speed test without an error message. Not what we were sold. AVOID

@ThreeUKSupport I am an 4G customer how comes I can't use the three app update the app we can enter out 4G mobile number and password manually rather that asking to on our data which we can't as we are using WiFi

@ThreeUK hola - my contract finishes on the 18/04/20 but was wanting to extend. Can’t find anything on the website so help please lol

Anyone on @ThreeUK home broadband having problems. I know single is not going to be good at the moment but really can't be as shit as it is tonight.

@andymallins @ApplWatcher @ThreeUK @EE @O2 I moved from @ThreeUK to @EE for the exact same reason. And agree 3 customer service was atrocious.

@PurpleTurtle459 @Ofcom @ThreeUK I'm taking this issue to the Ombudsman. Asked for a deadlock letter after complaining... they are stealing from us! Stealing our right to a decent useable service.

@WadeFamoc @Ofcom @ThreeUK I found they started in January. Once a week, the internet was too slow to do anything. It's been getting more frequent over the months until as you say, covid has caused speeds no more than 2mbps. We should be within our rights to withhold payment until such issues are fixed.

@PurpleTurtle459 @Ofcom @ThreeUK They are limiting the unlimited... for me it's been like that for years but got worse last August. Since the virus, @threeuk are now just letting their throttling go hardcore on us, while making insane profits... if that's some form of price gouging... charging for no service!

@ThreeUKSupport Both not working