3 (Three) Outage in Darvel, East Ayrshire, Scotland

@ThreeUKSupport hi, i am a customer as of today, put my pac code in online & its only letting my number transfer from Tuesday, is that right or can it be done before? Coming to u from @EE if that makes any diff. Thanks!

@ThreeUKSupport Was a refund for a broadband contract that I cancelled in April and have sent bacj the equipment unused. Had 3 live chats and recently was told that an investigation would be concluded in 24hrs and I would reciebe the refund. Really disappointed in the service I've recieved!

@ThreeUKSupport I don't have the tracking number but I have now received an email to say I owe £33 on a number I don't recognise which I assume is the broadband that I requested to cancel over 1 month ago.

@ThreeUKSupport Ordered on 27th March online and been trying to cancel as soon as the modem was recieved which was a few days later. Been waiting for a pre paid ebvelope to send it back and now concerned that the money is going to come out before I recieve this and will be out of pocket

@ThreeUK your signal coverage in and around Glasgow is AWFUL! You might be cheap but my phone is unusable indoors or on the move. 🚮

@ThreeUKSupport It’s been over a year now. The Three store in Glasgow told me to turn off my 4G as the signal from Three couldn’t cope with demand. I get the upgrades but 12 months of issues I’m afraid I’ve had enough.

So, another day trying to cancel within my cooling off period on the phone with @ThreeUKSupport. Not enough staff to answer calls within 40 minutes yesterday. No one answering tweets

@ThreeUKSupport That’s the first time I’ve gotten through to the UK 🇬🇧 call centre on @ThreeUK. What an experience (a bad one). Would try again to chat to someone offshore where they’re helpful. This guy was a joke. So pissed off, got a PAC code.

@ThreeUK Contracts up at the end of the month, contacted you 3 times and you can't match offers online. Even when the deal is with 3, through a third party! Don't think customer retention is high on your list #stayloyal #idontthinkso

@ThreeUKSupport This does not help as i still require a 16 digit voucher code & there is none printed on my receipt.

It's going to be a pleasure to cancel my @ThreeUK account tomorrow #robbingbleeps

@peterbouncyball @ThreeUK @Craig_Simcox @LaraLatex @SuzanneEvans1 @VodafoneUK Been with @ThreeUK for years and have had no problems with their service and coverage. Also a bill that you expect instead of being overcharged.

@ThreeUK are you having issues with your call centre lines

Yo @ThreeUK can you explain why when I call your customer support I end up with someone from your Finance team? Clearly that poor dude has no clue about anything data related...

@ThreeUKSupport I really need to talk to customer support but your live chat is unavailable and whenever I call I struggle to hear the advisors very clearly due to background noise (I understand working from home!) Can you help me please?

Dunno wtf @ThreeUK is playing at

@ThreeUK would be great if you would automatically refund for lack of service when you send out the texts.

@ThreeUKSupport Both accounts are closed. I still want to put a complaint in about the advisor. He was awful thankyou for your help i will ring the above number and try again

@ThreeUKSupport I would’ve expected a reminder-2calls one £30, the other £27😳These extra charges amount to almost 5months of my usual Three monthly bill. #disappointed nothing can be done to help me. So much for my loyalty to 3.I’m out of contract so perhaps I should move my loyalty elsewhere

@ThreeUKSupport To borrow off. He then proceeded to shout at me, and put the phone down when i asked to speak to complaints. Im very upset. He was disgusting. I have 4 other contracts paying a lot a month to your company.

@jeffpinion1 @amyjones19 @ThreeUK I agree Jeff. Used to have full strength on three when it was 3G. Now the signal here is appalling.

@VodafoneUK I’m not recommending this company be aware from them services and they charge inlet for 4 days 20 pounds go to @ThreeUK I used to be before there then I moved to Vodafone then I came back to @ThreeUK use three U& your service and three