3 (Three) Outage in Kilmarnock, East Ayrshire, Scotland

@ThreeUKSupport messaged a few days ago about my Gran needing help. I decided to help her upgrade on Weds and get new phone delivered. Said she would get it today but a text on the morning to say which hour slot she would expect it. She hasn't received anything yet.

@ThreeUKSupport No I never clicked it, better thought to ask first.

@ThreeUKSupport Ordered on 27th March online and been trying to cancel as soon as the modem was recieved which was a few days later. Been waiting for a pre paid ebvelope to send it back and now concerned that the money is going to come out before I recieve this and will be out of pocket

@ThreeUKSupport It’s been over a year now. The Three store in Glasgow told me to turn off my 4G as the signal from Three couldn’t cope with demand. I get the upgrades but 12 months of issues I’m afraid I’ve had enough.

@ThreeUK the 4G service in glasgow is terrible

So, another day trying to cancel within my cooling off period on the phone with @ThreeUKSupport. Not enough staff to answer calls within 40 minutes yesterday. No one answering tweets

@ThreeUKSupport That’s the first time I’ve gotten through to the UK 🇬🇧 call centre on @ThreeUK. What an experience (a bad one). Would try again to chat to someone offshore where they’re helpful. This guy was a joke. So pissed off, got a PAC code.

@ThreeUK Contracts up at the end of the month, contacted you 3 times and you can't match offers online. Even when the deal is with 3, through a third party! Don't think customer retention is high on your list #stayloyal #idontthinkso

@ThreeUKSupport This does not help as i still require a 16 digit voucher code & there is none printed on my receipt.

@ThreeUK signal is terrible 😫😫😫😫😫 been trying to pay my phone bill for ages !

It's going to be a pleasure to cancel my @ThreeUK account tomorrow #robbingbleeps

@ThreeUKSupport Not half as much as I miss having network coverage! Roll on July 20! #24monthsofcrap

Left @ThreeUK in summer after 9 years for what seemed like a good deal with @O2 but network is crap.... today is just doesn’t exist! #o2down #backto3whenican

@simonmpfh @alexbloor @ThreeUK I used to have access to Three’s “Service Checker” one. The frustrating thing is it’s actually a reasonably nice web based thing already and could be easily exposed publicly - isn’t even any sort of data protection issue, only additional info you can see is ticket no and cell id

@ThreeUKSupport I already did that to an online agent and the coverage checker, it said no issues. My signal has been brilliant, until 2 weeks ago when work was carried out nearby since then its been awful.

@ThreeUKSupport 333 advising to use app, app down, 444 won't allow me option 1 to top up. This after 3 months unlimited credit, now expired, in apology for not providing the service I joined for (5g, Cardiff). Result: I can't use my phone. Need to make urgent call. Please advise

@ThreeUKSupport I can't do anything with my phone.. I've paid my bill and Alan in China said it's up to 48 hours til back on due to technical issues.. am I getting money back cos I'm paying for a box with wires in at the moment.. 🤷🤷🤷👎👎👎

@ThreeUK how on earth am I meant to get technical support when phones are closed,app and web pages are all down ! Emergency 🚨

@ThreeUKSupport..... Website down yet again!! It's been 3 days now.

@ThreeUKSupport so I got through to your CR chat, and all I get is "contact us Monday" a complete refusal to log a complaint, escalate or even the basic courtesy of taking it away and coming back to me, I need to chase you to sort this out....amazing customer service!

@Elle_Byn @ThreeUK I've been struggling with getting in touch with your customer service team and I can't even send a text message to get a PAC code. I'm extremely frustrated.

@ThreeUK I've been struggling with getting in touch with your customer service team and I can't even send a text message to get a PAC code. I'm extremely frustrated.

@ThreeUK I need more data. Due to the signal keep dropping it’s zapped it all. I may consider leaving three after being a customer for years

@ThreeUK @SharonOakley Three do you realise how utterly annoyed we are with the same tweet over and over. You knew there were issues with your servers and yet you let people upgrade when it is clear we cannot complete the process ie activate SIMcard. This is not good 😡