3 (Three) Outage in Beith, North Ayrshire, Scotland

@ThreeUKSupport Sorry but I can’t endure any more “chats” and being continually fobbed off. I’ve raised an official complaint and hopefully will receive some meaningful feedback soon. Thanks anyway

@ThreeUKSupport Hi! I’ve sent you a DM looking for support with a PAYG SIM.

@ThreeUKSupport Only want to verify my email address so I can access my new account....live chat 1hr45 told me to email proofs, they emailed and reset my password, emailed again & reset my password again (didn’t need this done) then told me they couldn’t help had to be through live chat 😳🙄😳

@ThreeUK is there an issue with the reception in Glasgow? #nosignal

@videocelts @ThreeUK So you have had KT and now NL. And none have solved it.. maybe PL could help next 😜

@loupepper @ThreeUK Binned Huawei years ago because of this issue, their "flagship" models seem to lose interest with @Huawei very quickly, culminating in immediate dropping of updates etc.

@ThreeUK @ThreeUKSupport you are the worst telecom company in the Uk i wish i had cut my fingers before signing the contract with you.. You have an absolute terrible customer services as well as a very unprofessional and unfriendly staff in stores.

@ThreeUKSupport shocking customer service!!! Why can’t your advisors just put you through to the complaints department?! I already have a complaint open with yourselves and your sales advisors insist on telling them what the issue is!! Awful business to deal with!!!

@ThreeUKSupport on a separate issue, do you know when you’ll be moving on with eSIM rollout? I live nowhere near the stores you’ve launched in, but could do with an eSIM.

@ThreeUKSupport I understand the logistical issues, but when you’ve sent confirmation with a delivery date, it’s to be expected that people are unhappy. It’s not unheard of that on launch day supply will be short, so set expectations and give a window, not a solid date which you’ll likely miss.

@ThreeUKSupport Absolutely shocking service. You’re not even transparent with your customers over delivery dates. By the looks of it, you’ve screwed over allot of customers over this

@simonbangs @ThreeUKSupport It’s a shambles. I phoned this morning to know for sure it wasn’t coming and the advisor told me it was still down for being delivered today, so I told them about the text I received and they responded with the text must be right. 3 are a bunch of clowns

@ThreeUK just off web chat with two of your advisors who gave conflicting information and the last one didn’t seem to care. Can you please point in the direction of an agent who is actually willing to help and give me the right information?

@ThreeUKSupport do I need a new SIM to get 5g support or will existing SIM work when put into a pixel 5?

@ThreeUKSupport Hi. I have been sent a mew sim. I have activated two days ago and now that I have replaced it it says that No network can be found. What should I do?

@ThreeUK hi, is there a problem with the network? I’ve not had any signal on my phone in the past 2 days

@ThreeUKSupport can you tell me how i can cancel the remaining 7 months of my data only contract. It is unusable with speeds of only 0.25 mb. Its been like this for months

@ThreeUK absolutely shocking service. 4 times on hold for almost 35 mins each time to be hung up on when someone answeres. Practically impossible to speak to anyone who wants to help

@ThreeUKSupport I never did get through. My postcode is Fk104pr ANd I’m using the HUAWEI home Cube.

@ThreeUKSupport Tried phoning to cancel my contract within the first 14 days and just keep getting told technical issues, how do I cancel if I can't do it through the phone number provided?

@tescomobile All the same. @EE don’t recognise loyalty and are happy to charge over the odds for mediocre service. @ThreeUK are already increasing my contract price after switching to them after 3 months. Can’t win.

@ThreeUKSupport credited the amount to my account instead of processing a refund so now I'm told I won't my money because you can't refund credit that three gives. I am sick of you lot honestly. I've been dealing with this issue since January 22nd. I will be contacting the Ombudsman no doubt.

@ThreeUKSupport yes they magically found it. decided to wave the leaving fee and I tried to cancel my account and change it to PAYG but your incompetent staff member did nk such thing so I woke up to an overdrawn bank account this morning. called to get it resolved & another staff member

Why is @ThreeUK signal so baddd

@ThreeUKSupport I don’t have service on my phone?

@ThreeUKSupport Pressing the cancel button in the phone app. Which your live chat team informed me today is a cancellation button but not really a way to cancel. Absolute bullshit

@ThreeUK do I need an e sim for an Apple Watch if it doesn’t have cellular or will it work fine on your network?

@ThreeUKSupport Yes I am - had the same issue today in Harrow

@ThreeUKSupport @ShoJo__ This reply is so cheeky. For a company with literally the WORST signal it’s far too much energy for my liking.

@ThreeUKSupport No I didn’t have the same issues on my last contract, it’s evidently now much worse... check the replies and you’ll see others complaining of the same thing. Also, travelling from Borehamwood to Edgware. How are you going to fix this?