3 (Three) Outage in Clacton-on-Sea, Essex, England

Hi @ThreeUK We have 3 different accounts and going on holiday soon and want to up spending limits to cover roaming costs. Option to up spending limit not showing on any account. Is there an issue on your website? Marc

If it wasn’t so expensive to cancel my contract that I’ve got with @ThreeUK then I’d be cancelling in a heartbeat. AWFUL, TERRIBLE SERVICE!! Going into a chat room to talk about it won’t fix the technical fault that you yourselves highlighted 2 weeks ago but fixing the fault will

@ThreeUKSupport Scott, Unable to join you on chat as I’m at work during your chat room opening hours and as I previously said I’ve no internet coverage in those postcode areas that I work in so couldn’t join in on a chat anyway. There’s one simple solution. FIX THE PROBLEM!!! 😡

@ThreeUK I only tweeted you about this issue 2 weeks ago and yet the same problem is happening once again. I’ve no internet coverage in the CO13 9QB area or the CO14 8NR area. This is beyond a joke now! At this rate I’ll be looking elsewhere for my mobile phone service

@ThreeUKSupport Please have the decency to read the feed properly before asking daft questions ... as I have already stated I never cancelled anything, I merely informed you that as of the 18/9 (the date my contract finished) I no longer wished to be use your services! Nothing more nothing less

@ThreeUKSupport a new phone was supposed to be delivered today. DPD say 3 requested it back. Live chat says call, call centre says closed and use live chat. Can someone help please

@ThreeUKSupport That won't work i was told. My contract will be extended to cover the extra day as i am bound to give exactly 30 days notice. This is what i was told today and is the essence of my complaint.

@ThreeUKSupport I’d be grateful if you could Charley. We have been sent a very large bill for a line that we were told had been cancelled. We’ve had a catalogue of problems & in October the whole issue was escalated to a manager who cancelled everything as a good will gesture, I don’t get it!

@ThreeUKSupport is there a problem with the network I’m unable to receive phone calls

@ThreeUK is there a problem with the network I’m unable to receive call

@ThreeUKSupport signal report for you. CO1 1LN- 1 bar of 4g. Can't even load a simple web page. Its the town centre #MustTryHarder

@ThreeUKSupport LTE is slow 3G is a bit better and it’s only mobile internet and I have done all the tricks are restarting.

@ThreeUKSupport The problem is we don't have time and were told I could come in to the store for the exchange. Despite this no allowances or solutions were made available and we were told it was a misunderstanding which it clearly was not. Store made a mistake and should have resolved

@ThreeUKSupport Glasgow silverburn. Currently in queue to buy same phone in sainsburys so we have one in case of emergency. Unfortunately my wife will need to visit shop again tomorrow to cancel and buy our her contract

@ThreeUK store manager told me nothing could be done. Apparently nobody else other than the area manager can help despite being told to come in to store. No back up phones in store to help, no offer of replacement and we are accused of misunderstanding

@ThreeUK can you help me understand how you would continue to charge for a phone and data when the contract ends.

@ThreeUK 1/2 just left one of your stores after my overdue pregnant wife was advised on the phone I could collect a replacement handset on her behalf. On arrival same staff member keeps me for 30 minutes before telling me cannot help as area manager away for day

@ThreeUKSupport Will somebody please just tell me if there is still work going on in the area and if yes then when it is now supposed to finish. Speeds are terrible and remain terrible.

@xhayleybell @ThreeUK Hayley irs not just fort William I pay £78 a month for internet and phone contract and their reception is terrible. Tried to speak to them but no help, so so so sick of it tbh feel we all are owed atleast a month free it’s bull. X

@ThreeUKSupport Will try this right now would that be the issue? Can we find out if is?

@BizPaul @ThreeUK I’ve been using them for 10 years! Never had much of an issue and I usually get signal everywhere I go.

@ThreeUKSupport I think she may have a cap of £0 we need to remove to allow for £2 a day roaming charge? Problem is we get remove it and you never answer the phone.