3 (Three) Outage in Carryduff, Northern Ireland

@ThreeUKSupport All three of our phones were terribly badly affected by the serious outage that we experienced about 10 days ago. I read that you are offering £20 credits, we have three phones affected.

@ThreeUKSupport It has been, and I was still asked to explain it all and give in all my details again to every new person I spoke to. Suppose I'll get nowhere tweeting you guys if you can't even flag problems in the area. It's a ******' pain in the **** having to phone.

@ThreeUKSupport Oh and they tell me it's an issue with my computer... Or all my devices that are connected to the hub. So obviously they don't understand the issue.

@ThreeUKSupport Every time I speak to someone at Three either on the phone or echat they insist there's no problem and refuse to escalate it. They keep telling me it's my hub but it's the same issue using the sim in a different device & I'm guaranteed to speak to at least 5 different people!🤬

@ThreeUKSupport Terrible network reception so going to move instead

@Blonndie11 @ThreeUK Still no service 😏

@ThreeUK I don't blame Three for the outage that happens with all carriers. But this has been down all night it's taken until 0900 before this was acknowledged.

@ThreeUK you've an hour to sort your shit out or I'm cancelling my direct debits. I'm not paying you ***** for fresh air

@DebbieNI @ThreeUK Totally ! I had to switch my phone on and off to get service 🤔 #sortitoutthree

@ThreeUKSupport get your network sorted I’ve had no data or can’t make calls or text from 11pm last 🤬🤬🤬🤬

@BBCBenThompson no signal here in Bangor NI on the @ThreeUK network! 😡

@ThreeUK get your finger out! No network!!!!

@GaryStewart07 @EE @ThreeUK I know I never had an issue until I needed my sim only to work in America and they couldn’t offer, so here I am at three! But they are awfulllll and slow 🙈

@ThreeUKSupport horrendous app service once again. Trying to log in for over a week now to upgrade, frustrating 😡

@ThreeUKSupport my Family and I have alot of 3 contracts between us in Belfast. My wife is having serious problems with our Home WIFI and her mobile data since about 10:30am. She is relying totally on 3 for connections. Can you tell us if there is a known problem in Belfast today

@ThreeUKSupport I was on the phone with yourselves but the operator cut me off. I have tried several times to use the live chat but it is down. I am attempting to transfer my number from yourselves on payg to paym Yet after 3 days from filling in the form this has not happened

@PositiveLad @ThreeUKSupport @ThreeUK I had the same issue when I tried to cancel as well, took me nearly 50mins.

@ThreeUK I can't get mobile data working in Spain and have followed all your instructions. Please help

@ThreeUKSupport @ThreeUK is there a problem with 3 today no phone signal or internet :(

@O2 You don’t get the same experience on @ThreeUK - never get shady third party companies calling. You treat your customers like another product to be sold. It should be criminal. I’m actually disgusted. 🤮

@ThreeUKSupport Nope still not working - I've sent my post code over DM. Thanks

Despite having 4 separate contracts with @ThreeUK I now have two upgrade orders in 2 days cancelled because you have stock problems. My son will be devastated as his Christmas present will now not be here. Off to check @O2 ....

@Liz_ORiordan @belfastairport @easyJet @ThreeUK 3rd world service when will this debacle get sorted..

@ThreeUK my Wuntu app never loads for me, and on the rare occasion it does it doesn’t load the offers 🙃

@ThreeUKSupport You’ll never believe it just started working!

@ThreeUKSupport no signal in Belfast bt6. What gives?

@ThreeUKSupport I can’t log into My3 and receive an error message when trying to reset my password. Can you help? I’m keen to get an upgrade sorted.

@ThreeUK Any plans to support the new Apple Watch Series 4 Cellular?

@ThreeUKSupport Not there now. It’s in town, it was slow pretty much throughout the place

@ThreeUKSupport Data is so slow in BT1 4QG

@paulaakpan @ThreeUK I’ve had the same problem , I told the advisor that their service had dropped. Longer waiting times on the phone to call them.

@ThreeUKSupport I'd focus on getting 4g fixed first, full 4g signal with speeds slower than an old dial up modem is hardly an incentive to go rushing in to 5g.

@racingandtravel @ThreeUK Try their online chat service between 9am-2pm Hope this helps. As their call centre staff are useless unless you’re trying to open a new contract.

@ThreeUKSupport Unusable signal in NE2 😭😭

@ThreeUK Was patronisingly told that there had never been anything wrong with chat, that the online chat team and phone chat team couldn't possibly communicate and they were unable to see any chat conversations. So glad I've left. Just want to stop being charged and get my money back!

@ThreeUKSupport Take a look at your twitter feed and other social media sites.... not for the sake of argument but a child could see how bad things are !

@ThreeUKSupport Doesnt look like theres a way to raise a complaint on there, just a way to chat with an advisor online which I dont want to do

Shocking service from @ThreeUK: Lying, broken promises, continuing to bill months after cancellation confirmed! Now customer service call centre refusing to look at customer online chat records to confirm past agreements or refer to manager or complaints #BadCustomerService

I wouldn’t be surprised if @ThreeUK turn out to be experiencing a significant loss of customers. Their lack of reliable signal is so bad!

@sandman1600 @Three_Is_Broken @ThreeUKSupport @ThreeUK WTF even is this shit network