3 (Three) Outage Report in Burnham-on-Sea, Somerset, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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E-mailProblems in the last 24 hours in Burnham-on-Sea, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Burnham-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (56%)
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Phone (18%)
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Total Blackout (15%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Burnham-on-Sea, England
Latest outage, problems and issue reports in Burnham-on-Sea and nearby locations:
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Rob
(@robmckinlay) reported
from
Burnham-on-Sea, England
@ThreeUKSupport Ok I’ll try too, phone speaker not working but will see what I can mangage
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Susanne Liddeatt
(@SueLidds) reported
from
Weston-super-Mare, England
@ThreeUKSupport This mornings ‘live chat’ seems to have solved the problem. I will wait to see if I no longer get two contract bills . I live in hope !
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@Scoutsscarter @ThreeUK I’ve had no end of problems with @ThreeUK as a customer over the summer... both for broadband and mobile. Still no apology or offer to discuss the problem.
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@ThreeUKSupport Still with three as I had more than one account... wanted to upgrade my other one too but hit same issues as simply can’t talk to any one in mobile broadband customer service
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Avi Greek
(@avstar25) reported
from
Glastonbury, England
@ThreeUK @OnePlus_UK @B0atyOSRS @FNATIC loyal customer, big fan. fingers crossed!
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Reece
(@reece_evans) reported
from
Yatton, England
@ThreeUK why’s the network down 😭😭😭😭😭😭😭
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Susanne Liddeatt
(@SueLidds) reported
from
Weston-super-Mare, England
@ThreeUKSupport They have absolutely messed the whole thing up! I have no 4g, no phonecall facility and when I check the plan on the app I seem to have reverted to the old one. Each ‘chat’ tells me it will be ‘perfect and not to worry’ total nightmare! I’m paying for an invisible service
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Rob BCFC Wood
(@rojiblancosRob) reported
from
Burnham-on-Sea, England
@Three_Is_Broken @ThreeUK Have a look at my recent conversations with them. They have said about a problem with coverage and masts in our area, so work on it. Also keep asking me to do webchats which is totally unnecessary. I have even brought my own Wi-Fi booster and makes barely any difference.
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Reece
(@reece_evans) reported
from
Weston-super-Mare, England
@ThreeUK why am I paying for a service that NEVER works at my house - BS494EQ
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
@ThreeUKSupport Resolved in part.... but my written complaint received a letter simply asking me to call you.... to be told to reply in writing as they can’t deal with it over the phone....
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Michelle Crouch
(@Michellecrouchx) reported
from
Bridgwater, England
@ThreeUKSupport your phone signal is absolutely diabolical and I havent had signal for nearly 2 months despite being told it would be fixed in a week. Tried calling 4 times today LOST SIGNAL EVERYTIME. Moving to EE as soon as my contracts up. Thanks for ruining my 2020.
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Tony Malone
(@TonyMaloneUK) reported
from
Weston-super-Mare, England
Four webchats, 3 hours on hold and still not got through to @ThreeUK mobile broadband team... epic fail again with @ThreeUKSupport
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ellie 💫
(@_ellielyne) reported
from
St. Georges, England
@ThreeUKSupport I don’t know what Three are trying to do but the use of emojis is sending off the wrong message. I’m going to be filing a complaint to the Ombudsman.
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Brad House
(@housebcfc) reported
from
Burnham-on-Sea, England
@ThreeUKSupport signal has been poor past few months. Horrendous past week or so. Seen you are increasing my contract for the SECOND time within the 24 months... not having it, get in contact please.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Samii_p
(@samii0303) reported
@ThreeUK I contacted you about refunding payg on my parents phones in the middle of July. I was promised a refund within 5 days but am still waiting. Please can you confirm how I can raise a formal complaint?
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Naveed Khan
(@aloo_nav) reported
@ThreeUKSupport you hardly provide a good service. I only get 1 bar, calls keep on dropping. I have rang your customer service 10 times. I want to cancel my contract as you are in breach but I have to pay fees. Why? You are not full filling your terms.
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Elizabeth Meager
(@lizzieameager) reported
Hi @ThreeUK @ThreeUKSupport I've been trying to get a copy of my bill emailed to me for over a month now. 4 different customer service reps on your online chat have said they will send and not done it. PLEASE HELP ME
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PB Tips
(@pbroadhurst) reported
@ThreeUK how do I ask you a question? Live chat not working in three app…
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Craig & Natalia Stephens-Has
(@6lucascourt) reported
@ThreeUKSupport Sadly we already have, for months, your advisors tell us the previous one told us incorrect information each time. So we opened a complaint ref: 32503714, this did not help at all.
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M
(@autumnpumpin26) reported
@ThreeUKSupport what’s the address you need to write to, to cancel when contact is at the end? As my sister can’t get the app to work.
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Byron Welton
(@byronieee) reported
@ThreeUKSupport Thank you for your reply! And I’ve never had to check before when I’ve gone abroad, so I hadn’t checked unfortunately, my data roaming on my phone settings is definitely on. I don’t know if I was meant to turn it on through the three app beforehand? Thank you for your help ✨
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solaaa
(@IgeSolente90) reported
from
Welshpool, Wales
@ThreeUK... Siege finally over since 25th of June. Thanks Vivik the lovely customer service guy that help sort the problem out. I want to believe this is a one off horrible experience from 3 Network.
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Paddy Gordon
(@PaddyGordon) reported
Is it just me or has @ThreeUK went seriously downhill? Loads of places I used to get excellent service I now get none or very poor service. Might be time to switch after ~8 years!
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Ian Jeffray
(@ianjeffray) reported
@VodafoneUK @archifishal @ThreeUKSupport "Happy to help" you aren't. I've wasted lots of time with you claiming it's specific to me / my phone / whatever. Get your engineer out here, do the darn speed test yourself, see how patheitc it is. Stop blaming the user. Stop advertising lies.