BT (British Telecom) Outage in Yeovil, Somerset, England

@bt_uk disappointed with your connection service, how can it take over a month from date of order to get a phone line and broadband connection? And you keep missing your deadlines 😩

@bt_uk Had a phone message saying an email account is to be discontinued. You changed the password a while back and I could never get it to work properly. Your support people weren’t interested.

@Iwelch22 @SheridanRobins @bbcsomerset @Official_NCFC @btsport @SheridanRobins has been nice to you and we don’t have any of the London clubs with horrendous pronouncing issues

@btsport your talking shit never a penalty VAR does not work

why is my @bt_uk infinity soooo bad. pay like £50+ each month and can’t even hold a stable connection. constantly drops or my phone says I’ve entered the wrong WiFi password when I clearly haven’t, having to use mobile data constantly.

@bt_uk Sorry - one more question. Did BT, at the time I was taking these contracts out mention the "long line" and that "errors" are likely? How many others in this part of Devon have issues with BT? cc @AnthonyMangnal1 PS. Internet just dropped out again.

@bt_uk It appears they are not. I am aware BT and EE are the same company - and i am really stuck here and need a resolution urgently.

@bt_uk a customer service rep told me that I could not opt out of digital voice. So I have it. As I have a copper line can I not have both? I live rurally and a power cut means I have zero comms now.

@bt_uk is blocking me to get FTTP from @EE by faking a "technical fault". The "technical fault" is that EE offers a better price (£6 month less) than BT. Shame. The issue starting on 29th April. Lame excuse for 1.5 months.

@bt_uk I've already spoken to your support team but as by the time the service could be restored I'd be moving and I really don't want the switch to my new address to be messed up also I will have to live with it. Just don't mess up the move date and services...

@bt_uk Done. Please, please help, I can’t work without my connection

@lynne_drummond @bt_uk I think that’s the problem they have us backed into a corner as they know we need the service they provide.

@bt_uk Help please. I can no longer use my work VPN with my broadband. If I tether to my mobile phone it works. So therefore it's a fault with BT. Fix please

@bt_uk there's a problem with our bill and we can't through on the phone can someone respond???

@bt_uk when will the Fibre feed be reconnected in Crich, Derbyshire? It went off yesterday, I have no information, no text messages/emails/phone calls and staff that don’t have any idea either. Not a great service !!