BT (British Telecom) Outage in Milton Keynes, England

Another 2 hours on the phone trying to sort this fiasco out … no explanation, nothing resolved and no response from @bt_uk @BTCare … the worst business I’ve had to deal with and without doubt the worst customer service experience ever

@bt_uk Without doubt, the worst customer service ever. You disconnect my broadband & phone for no reason. I have now spent over 2 hrs on the speaking to 5 ’advisors’ asking for an explanation and to be reconnected, then the call fails and nobody calls back and still no service 😡

Received today from @VodafoneUK: "Your monthly cost will go up by 4.5%. This reflects the UK Consumer Price Index (CPI) at 0.6% (as published in January 2021), plus an additional 3.9% to cover the increasing costs of operating our network.". @BT_UK have similar in their terms...

@bt_uk is there a problem with broadband in the Milton Keynes area

@bt_uk your uk customer service 👌🏾👌🏾👌🏾 mint. Give Deborah a raise!!! Best customer service recieved in a long time #newcustomer #25hours

@bt_uk can someone help me with my wifi?

@bt_uk Hi Aled. I’m using Apple Mail on Mac & iPhone. I’ve fixed it this morning. On iOS I had to put in the Outgoing server password again. macOS, putting in the password again didn’t help, kept failing ‘can’t connect to the account…’.

@bt_uk actually everything was sorted but then the WiFi completely became inconsistent this morning. I have now resumed tethering my iPhone. Is there any way to check what’s going on with the signal? It was working fine all weekend?!

Is anyone else in #miltonkeynes experiencing terrible internet connection via @bt_uk ? It’s been awful yesterday and today.

@bt_uk why is the internet/WiFi so bad today? Shockingly ineffectual.

@bt_uk Please could you advise the correct procedure to lodge a formal GDPR complaint. As you have failed to act when informed that your incorrect record keeping has led to a breach of my data which puts me at increased risk of ID theft.

@bt_uk All you tweet about is stopping work and the weekend. That's exactly what I have encountered from your staff's attitude to work. BT Culture stuff the customer its nearly the Weekend.

@bt_uk solution is to lie to @WeAreOpenreach to create a false reason for a visit (another 3 week delay for me) from an engineer. And hope he sorts out. They couldn't explain how because "I'm not an engineer"

@bt_uk unbelievable the problem according to BT is they already have a customer they are supplying at my address. Presumably providing him with false evidence he lives in my house. This is not a problem according to them.

@bt_uk After promising to investigate and respond to me today no word from them today. For those like me who rely on broadband to work from home steer clear of @bt_uk problem not moved forward in two weeks.

@bt_uk just continue to get worse. Say my house is not mine belongs to another one of their customers. Looks like their poor systems contribute to ID theft scam. Say can't do anything about it without the fraudsters consent.

@bt_uk my broadband is due to activate today. Received no kit. No communication from BT. Now been on hold for 35 mins. For a communications business they are very poor at it.

@bt_uk picked a REALLY bad week to piss me off.... absolute sneaky theives 😡

@bt_uk Broadband service in MK4 keeps disconnecting, please can you get someone to check. Not able to send you chat on website as chat is closed #bt_broadband

@bt_uk Hi my elderly parents have been without broadband for 48hours. They were told it was a problem with their hub; a new hub has arrived today but it’s not working. They were expecting a call between 4-5pm but nothing. Can you look into this please. They are in the EN10 area.

@bt_uk why is my internet not working ?! DM

@bt_uk I tried this last night and I've not had any issues since but will let you know if/when I do

@bt_uk Please see previous tweets in this thread. WiFi signal has been dropping regularly at random times throughout the day, usually for between 5-30 mins

@bt_uk Internet down since 8.30pm last night. Got a son trying to finish college work and I have work to do from home. Told fixed by 3am then moved to 4.46am. Now saying they dont KNOW when. Sending mini hub but wont be here till Monday what use is that??! Rubbish!!!

@bt_uk Internet went down 6 days ago. 6 DAYS!! All I get is sympathetic phone calls. Not good enough.

@CharlieCFC05 @bt_uk what's so bad about liking your own tweets?

@bt_uk you've not reconnected me for 6 days. 6 DAYS!! Awful service. You need to kick @OpenreachHelp into touch

@bt_uk Looks like it was a Mac/Safari issue rebooted and all working thanks.

@bt_uk I did thanks, just waiting for the engineer to fix it.

@PandaSquiish @bt_uk End wars based on a false premise. I'd love to see them stopping that. Jumping on a stupid bandwagon.