Is BT (British Telecom) having an outage in Kettering, Northamptonshire, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in Kettering, Northamptonshire, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Kettering, Northamptonshire, England

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (54.88%)
  • Phone (20.08%)
  • E-mail (9.75%)
  • Wi-fi (8.03%)
  • Total Blackout (4.21%)
  • TV (3.06%)

BT (British Telecom) Outage Map Near Kettering, Northamptonshire, England

The most recent outage reports and issues originated from Northampton and Ringstead.

BT (British Telecom) in Kettering, Northamptonshire, England Comments

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BT (British Telecom) Issues Reports Near Kettering, Northamptonshire, England

Latest outage, problems and issue reports in Kettering, Northamptonshire, England and nearby locations:
  • Lord_Baldry
    Lord Baldry (@Lord_Baldry) reported from Ringstead, England

    @BTCare Yes by 3 days, I had never been told how to get it! I sent a complaint email a week ago and no reply, as I new customer I’m not too happy 😣

  • Lord_Baldry
    Lord Baldry (@Lord_Baldry) reported from Ringstead, England

    @BTCare I signed up as I new customer, waited for my £75 voucher, when I went to complain it gave me a link (which I had never been told of) to find my voucher 3 days out of date 😣😣😣

  • Lord_Baldry
    Lord Baldry (@Lord_Baldry) reported from Ringstead, England

    @BTCare I sent a help email through your online system a week ago, it replied to say I would get a response within 24 hrs, still nothing 😣😣😣

  • rockingrodders
    Rodney Marks (@rockingrodders) reported from Kettering, England

    @BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

  • LouiseBrockbank
    Louise Brockbank (@LouiseBrockbank) reported from Northampton, England

    @BTCare what’s the best way to contact you around poor connection in my house on the Wi-fi? Sometimes it’s unusable.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare On the phone constantly running tests constantly- it’s an engineer we need not a link we can’t access without internet - shocking service

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare It is simple - we pay for a service you deliver. It’s been going on since Tuesday. I think we’ve been patient so far

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare It’s rubbish same circular conversation still no internet. We need engineer out today- always been a customer but this is making me look elsewhere

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • AshleyFulwood
    Ashley Fulwood (@AshleyFulwood) reported

    @SpeedwayGB @TheQuirkmeister @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum @TheTalkingThumb @suziperry @scottjfield @scottnicholls78 Time to improve the awful BSPA website then.

  • Tim_Mac82
    Tim McCarthy (@Tim_Mac82) reported

    @BTCare having upgraded our broadband to unlimited the service has been atrocious! Does unlimited mean throttled service.... and I’m not turning it all off and back on again! 🤔

  • AndBall79
    Andrew Ball (@AndBall79) reported

    Ridiculous service from @BTCare and @OpenreachHelp - moving house on Friday and expecting engineer to come round and connect us so called to check when we are being cut off and told nothing happening for 2-3 weeks!!!

  • dunkyscott
    Duncan Scott (@dunkyscott) reported

    @BTCare just been cut off from call to booking services to follow up a complaint and query bill. No call back! Please can someone help resolve this

  • wbenjam
    Will Benjamin-James (@wbenjam) reported

    @BTCare absolutely disgusted with your customer service. We called to renew, which was fine, but were forced to take a BT Home Hub 6 and pay for its delivery. We have out own equipment which is more reliable. Absolute disgrace.

  • JayZizzleFizzle
    击🐜Vikki🐜击 (@JayZizzleFizzle) reported

    @BTCare I come home to find my WiFi down again after I was reassured it would be working. This is an absolute joke at this point.

  • victorswarve
    V I C T O R (@victorswarve) reported

    @bt_uk @BTCare are the worst..the only consistency you provide is taking your direct debits out on time;even when you do no provide the customer with what was sold/bought. #embarrasing @WhichUK @BBCWatchdog

  • AdamTartt
    Adam 🏍💨💥💥 (@AdamTartt) reported

    @SpeedwayGB @SpeedwayGP @btsport @TheQuirkmeister @nigelpearson @Kelvin_Tatum @TheTalkingThumb @suziperry @scottjfield @scottnicholls78 Website needs sorting guys ... sort it awful format — look at SGP for guidence and USE twitter to pump out self promotion not JUST with followers but new people

  • garethnorman031
    gareth norman (@garethnorman031) reported

    @BTCare Raised last night. Ref 181113-003362. It's not working again tonight.

  • dazrobbo22
    Darren Robinson (@dazrobbo22) reported

    @BTCare can you please provide an email address to which I can raise issues with