BT (British Telecom) Outage in Kettering, Northamptonshire, England

@bt_uk On everything. My phone. The lot. It’s so bad.

@papajdog_ @bt_uk @virginmedia BT were the worst when we were with them, haven’t had an issue with Virgin so far though

@bt_uk Im trying with the 5ghz disabled completely at the moment. Seems a popular fix

@bt_uk Morning. The speeds are generally ok but really slow at the moment. Connection drops at random.

@bt_uk I suppose that's one way to pass the nick on to some other poor call centre operative.

@btsportfootball @btsport Crouch to sign in last few minutes! @petercrouch #coys

Anyone else’s @bt_uk TV signal rubbish. Just started watching #Lionesses #ENGNOR

@SamAllanUK @bt_uk I think there’s been a complaint up there 👆

@squash_pod @daveguinane @btsport I thought Eurosport were going to broadcast the “big” events on their free to air channels when they started to show live feeds but It never happened.

Anyone got a pair of binoculars I can borrow to watch the game on the TV in my living room......wtf @btsport #zoomin #CHEARS #EuropaLeague2019 #UEFAEuropaLeagueFinal #arsenal #chelsea

@btsport says my account needs to activate then does **** all to activate. I’m up at 1:30am to watch ufc - sort this shit out otherwise I want a free year. I watch this once a month and twice this year it’s ****** up. Horseshit service. Your phone support is off too.

@chris_sutton73 this went well 🐸🐸🐸. @btsport this is why you will never be as big as @SkySports as you employe second rate pundits that do not do their research. #Embarrasing. Oh and yeah I made the 500 mile trip and loved it 🤯🤭🐸

@scottnicholls78 @btsport All down to your shirts Scott

@BTCare Yes by 3 days, I had never been told how to get it! I sent a complaint email a week ago and no reply, as I new customer I’m not too happy 😣

@BTCare I signed up as I new customer, waited for my £75 voucher, when I went to complain it gave me a link (which I had never been told of) to find my voucher 3 days out of date 😣😣😣

@BTCare I sent a help email through your online system a week ago, it replied to say I would get a response within 24 hrs, still nothing 😣😣😣

@BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

@BTCare what’s the best way to contact you around poor connection in my house on the Wi-fi? Sometimes it’s unusable.

@BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

@BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

@BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

@BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

@BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

@BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

@BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

@BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

@BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

@BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

@BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

@BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

@BTCare On the phone constantly running tests constantly- it’s an engineer we need not a link we can’t access without internet - shocking service

@BTCare It is simple - we pay for a service you deliver. It’s been going on since Tuesday. I think we’ve been patient so far

@BTCare It’s rubbish same circular conversation still no internet. We need engineer out today- always been a customer but this is making me look elsewhere

@Mose_fan @btbusinesscare Looks national to me, we have offices in 12 locations down, and unable to speak to BT net faults due to high call volumes

@DarrenT95193991 @btbusinesscare I've been told there is a nationwide outage, no ETA on fix but engineers are working on it.

@bt_uk I’d rather you just fix my WiFi tbh !

@bt_uk can you please let me know if your servers are down as our business fibre line is down - no e-mail, no phones, nothing...... it is quite important to us!

@dismckay @bt_uk I'm having issues aswell Susan. Though maybe the bill hadn't been paid for some reason but it's up to date.

So @wwe has finally started being decent after years of disappointment but now we have to pay for @btsport **** noooooo

@M1ntyTee @innersmile123 @bt_uk The best evidence not to go with 5g is simple. Its shit tech. You basically need line of sight towers for relay, thousands of them for a city of moderate size. Bandwith via EM Radiation is subject to interference from such base things as weather. Go fibre and get performance.

@50TVG @btsport Our streaming service has all the reliable sports packages plus a ton of other live channels and content.

@bt_uk Had my super fast broadband for the last 2 years and it hasn’t worked in all that time, I’d suggest you sort this shit out before entertaining 5G.

@bt_uk I tried via online chat and someone was rude then cut me off