Is BT (British Telecom) having an outage in Kettering, Northamptonshire, England?

@scottnicholls78 @btsport All down to your shirts Scott

@BTCare Yes by 3 days, I had never been told how to get it! I sent a complaint email a week ago and no reply, as I new customer I’m not too happy 😣

@BTCare I signed up as I new customer, waited for my £75 voucher, when I went to complain it gave me a link (which I had never been told of) to find my voucher 3 days out of date 😣😣😣

@BTCare I sent a help email through your online system a week ago, it replied to say I would get a response within 24 hrs, still nothing 😣😣😣

@BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

@BTCare what’s the best way to contact you around poor connection in my house on the Wi-fi? Sometimes it’s unusable.

@BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

@BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

@BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

@BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

@BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

@BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

@BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

@BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

@BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

@BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

@BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

@BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

@BTCare On the phone constantly running tests constantly- it’s an engineer we need not a link we can’t access without internet - shocking service

@BTCare It is simple - we pay for a service you deliver. It’s been going on since Tuesday. I think we’ve been patient so far

@BTCare It’s rubbish same circular conversation still no internet. We need engineer out today- always been a customer but this is making me look elsewhere

@TheReal_blue166 @magsmanston @TuneInSupport @tunein @Cloudflare @BTCare @CloudflareHelp Might be too early to say, but i'm not receiving any Captcha today after not really doing anything to try and resolve the issue myself. Maybe it just resolved itself.

@BTCare @bt_uk sadly still no contact from the Billing Team! Feel very let down by the whole process of moving to fibre optic broadband...

@French_Tone @BBCSport @btsport @FootballAssoc I think a village is missing their idiot!

@btsportfootball @btsport @ChampionsLeague And your poor knowledge about football is infinite

@magsmanston @Sky8717 @TuneInSupport @tunein @Cloudflare @BTCare @Cloudflare @CloudflareHelp I have since resolved it by shutting my connection over night and resuming it this morning and have been thrown a new IP address. But @CloudflareHelp your forums suggest others have same issue so you might wish to look into it. Thanks,

@BTCare broadband out in RG24 area. Extremely poor speed on HH6

@French_Tone @BBCSport @btsport @FootballAssoc @indykaila 🤣🤣🤣🤣🤣🤣🤣 Until evidence is produced he's **** all

@BTCare y'all wanna explain why in the last 3 days my Wi-Fi has gone off and on like 20 times. Never happened before 🤔🤔🤔

@rogerpsan @French_Tone @btsport Whoah, we have a bad ass here. A ****** little grassing bad ass but a bad ass none tge less

@French_Tone @btsport You don't know me you presumptuous little prick. Get off your high horse and shut ******** up