BT (British Telecom) Outage in Northampton, England

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours in Northampton, England

BT (British Telecom) Outage Chart in Northampton, England

June 17: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(60.70%)
Phone
(16.69%)
E-mail
(8.35%)
Wi-fi
(8.04%)
Total Blackout
(4.86%)
TV
(1.37%)

BT (British Telecom) Outage Map Near Northampton, England

The most recent outage reports and issues originated from Kettering, Long Buckby, Newport Pagnell, Rushden, Finedon and Daventry.

Kettering Internet
Newport Pagnell Internet
Rushden Wi-fi
Rushden Phone
Rushden E-mail
Finedon Internet

BT (British Telecom) in Northampton, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports Near Northampton, England

Latest outage, problems and issue reports in Northampton and nearby locations:
  • Trev112 Trevor Rhodes (@Trev112) reported from Long Buckby, England

    1) @btsport YouTube stream is ******* awful. 2) it’s a ******* disgrace the Champions League final isn’t on proper free TV for everyone. 3) they couldn’t have picked two more annoying commentators.

  • leroyofrushden Leroy Anderson (@leroyofrushden) reported from Rushden, England

    Anyone got a pair of binoculars I can borrow to watch the game on the TV in my living room......wtf @btsport #zoomin #CHEARS #EuropaLeague2019 #UEFAEuropaLeagueFinal #arsenal #chelsea

  • Muncey21 Muncey (@Muncey21) reported from Finedon, England

    @btsport says my account needs to activate then does **** all to activate. I’m up at 1:30am to watch ufc - sort this shit out otherwise I want a free year. I watch this once a month and twice this year it’s ****** up. Horseshit service. Your phone support is off too.

  • Karl___3 Karl Booth ® (@Karl___3) reported from Rushden, England

    @chris_sutton73 this went well 🐸🐸🐸. @btsport this is why you will never be as big as @SkySports as you employe second rate pundits that do not do their research. #Embarrasing. Oh and yeah I made the 500 mile trip and loved it 🤯🤭🐸

  • BarfordIvor ivor barford (@BarfordIvor) reported from Moulton, England

    @scottnicholls78 @btsport All down to your shirts Scott

  • towgardens roger buckley (@towgardens) reported from Towcester, England

    @BTCare again I am experiencing disrupted broadband service to NN126AW. Please explain and remedy!

  • owenculshaw Owen Culshaw (@owenculshaw) reported from Crick, England

    @BTCare twice in 24 hours I’ve lost my “superfast” by infinity service, 1st time rang customer service, engineer due Monday the following morning fine worked all day so cancelled engineer visit until about 10 mins ago and total blackout! No fibre at all. Awful! And for tons of £!

  • towgardens roger buckley (@towgardens) reported from Towcester, England

    @BTCare having internet connection problems here at Nn126aw... any known issues

  • vickiearl_earl Victoria Earl (@vickiearl_earl) reported from Grange Park, England

    @BTCare 24 hours later and no one has called. No one is doing anything. My husband is beyond upset by this unacceptable service. We just want to return something we are unable to use and so far this morning three departments and been cut off! You are a telecommunications company

  • vickiearl_earl Victoria Earl (@vickiearl_earl) reported from Grange Park, England

    @BTCare Kevin, this is a new mobile home order and new faster broadband. We have now cancelled the mobile and will do the same with the broadband ASAP. No one would take ownership and no one could help! Now we have no idea where to send the mobile back to! Very disappointed! Loyalty= 0

  • Adamtnewman Adam Newman (@Adamtnewman) reported from Daventry, England

    @BTCare I’m pretty sure I’ve never set up a payment pin. But i need one to buy the boxing pls help!!

  • rockingrodders Rodney Marks (@rockingrodders) reported from Kettering, England

    @BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

  • LouiseBrockbank Louise Brockbank (@LouiseBrockbank) reported from Northampton, England

    @BTCare what’s the best way to contact you around poor connection in my house on the Wi-fi? Sometimes it’s unusable.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

  • CraigHawker Craig Hawker (@CraigHawker) reported from Wellingborough, England

    Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

  • AngieBartoli Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare On the phone constantly running tests constantly- it’s an engineer we need not a link we can’t access without internet - shocking service

  • AngieBartoli Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare It is simple - we pay for a service you deliver. It’s been going on since Tuesday. I think we’ve been patient so far

  • AngieBartoli Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare It’s rubbish same circular conversation still no internet. We need engineer out today- always been a customer but this is making me look elsewhere

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • laurarobinson1 Laura Robinson-Skow (@laurarobinson1) reported

    @bt_uk I require a call back asap! As romeo on bt live chat has told me there has never been a call booked in on my account.

  • Demanding_Woman San Ward (@Demanding_Woman) reported

    @bt_uk Forget the "free" gifts. A fit for purpose service would be good.

  • jean_yearwood Mother Jean Yearwood (@jean_yearwood) reported

    @bt_uk The speed is never what is advertised and promised - always slower in my experience.

  • thisworldisbig Kris Barker (@thisworldisbig) reported

    Atrocious customer service from @BritishTelecom @btsport Send me an email telling me they are going to put up my TV service by £4 per month, and I can't get through to them to understand what percentage increase that is.

  • ironside307 Matthew Johnson (@ironside307) reported

    @bt_uk has anybody else noticed that the guaranteed broadband speed has been reduced, mine was 25mbs now it is 21, expecting it to go down to 20 next month, feel like the guarantee is not worth the paper it is written on

  • TheLukeBrown Luke Brown (@TheLukeBrown) reported

    @bt_uk Told he may need access but may not. Plugged my phone in. It's not working.

  • ali93imran Imran Ali (@ali93imran) reported

    @bt_uk appalling customer experience. This is the 2nd time Glyn from the case management team failed to call me on schedule time

  • Neill_Peel NeillNeillOrangePeel (@Neill_Peel) reported

    @bt_uk Ive done this already, then i get a text asking whether i want to continue with my complaint... of course i do, the whole process of dealing with BT makes my blood boil !

  • ianmjones1981 Ian Jones (@ianmjones1981) reported

    @bt_uk well here we are again bt, still internet is shit, not fixed like I was told would be also where are these 2 calls I was to expect today from the management. This is how they treat there customers after few yrs, choke our speeds, never fix faults, or call bac. Piss tak

  • barnett85 The Sailor (@barnett85) reported

    @BTCare your customer service is truly shocking. So bad I wouldn’t even call it service.