BT (British Telecom) Outage in Northampton, England

@chris_sutton73 this went well 🐸🐸🐸. @btsport this is why you will never be as big as @SkySports as you employe second rate pundits that do not do their research. #Embarrasing. Oh and yeah I made the 500 mile trip and loved it 🤯🤭🐸

@scottnicholls78 @btsport All down to your shirts Scott

@BTCare again I am experiencing disrupted broadband service to NN126AW. Please explain and remedy!

@BTCare twice in 24 hours I’ve lost my “superfast” by infinity service, 1st time rang customer service, engineer due Monday the following morning fine worked all day so cancelled engineer visit until about 10 mins ago and total blackout! No fibre at all. Awful! And for tons of £!

@BTCare having internet connection problems here at Nn126aw... any known issues

@BTCare 24 hours later and no one has called. No one is doing anything. My husband is beyond upset by this unacceptable service. We just want to return something we are unable to use and so far this morning three departments and been cut off! You are a telecommunications company

@BTCare Kevin, this is a new mobile home order and new faster broadband. We have now cancelled the mobile and will do the same with the broadband ASAP. No one would take ownership and no one could help! Now we have no idea where to send the mobile back to! Very disappointed! Loyalty= 0

@BTCare I’m pretty sure I’ve never set up a payment pin. But i need one to buy the boxing pls help!!

@BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

@BTCare what’s the best way to contact you around poor connection in my house on the Wi-fi? Sometimes it’s unusable.

@BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

@BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

@BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

@BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

@BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

@BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

@BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

@BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

@BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

@BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

@BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

@BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

@BTCare On the phone constantly running tests constantly- it’s an engineer we need not a link we can’t access without internet - shocking service

@BTCare It is simple - we pay for a service you deliver. It’s been going on since Tuesday. I think we’ve been patient so far

@BTCare It’s rubbish same circular conversation still no internet. We need engineer out today- always been a customer but this is making me look elsewhere

@btsport Disappointing that #UFCNashville is only being shown on the HD channel this weekend @ufc your viewing figures will be down as BT profiteer. Hope this isn't the sign of things to come.

@btsport This stare down thing is ridiculous.

@leethegeek1986 @btsport @BTSportBoxing Stop complaining ffs. Hearn would never have this on if not for PPV. 28-0 fighter of 2018 vs 26-0 entertaining character, Kid Galahad. Easily does good PPV numbers with Anthony Yarde, Dubois and Gorman thrown on the undercard. Credit where credit is due to BT for having this free

@BTSportBoxing @btsport @J_Warrington I'm sorry but he has let himself down here, what a ****

@btbusinesscare I have had BTNet installed on the 2nd March but it is still not working properly. I get internal bills sent to me threatening switching me off. So much for the 6 hour fix

@btbusinesscare @bt_uk yes we tried the block code shes got that on her account or the scammers maybe using many numbers,,i got through to someone from BT he is going to help thank you for your reply...its just so frustrating..

@btbusinesscare idiots keep calling my mother and saying its BT your internet is getting cut off even thou shes never never never had frigging internet and the >BT blocking crap system doesnt work we have put blocking code it doesnt work BT are shit,,,,

@ecdub53 @Johnny_Baillie @btsport Surely just a matter of time if they keep losing rights. Offer terrible value for money these days.

Have had #broadband issues last 2 days. Tried to report fault with @BTBusiness. Won't help as will only speak to a/c holder....who's out office all day. #nocustomerservice @btbusinesscare 😡😡

@btbusinesscare Service shoddy - account restricted due to a BT and Openreach problem - order nw phone line and still waiting for installation and BT have charged for installation and 3 months rental from January- no line installed - no equipment delivered for the installation ...😡 pathetic!!