Is BT (British Telecom) having an outage in Wellingborough, Northamptonshire, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Some problems detected at BT (British Telecom)

BT (British Telecom) in Wellingborough, Northamptonshire, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Wellingborough, Northamptonshire, England

August 18: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (60.94%)
  • Phone (20.31%)
  • E-mail (7.42%)
  • Wi-fi (7.42%)
  • TV (2.73%)
  • Total Blackout (1.17%)

BT (British Telecom) in Wellingborough, Northamptonshire, England Comments

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BT (British Telecom) in Wellingborough, Northamptonshire, England Issues Reports

Latest outage, problems and issue reports in Wellingborough, Northamptonshire, England:
  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @StuartDavies @BTCare If they proactively provided the 4G-provided router then that would be useful; I can set up my draytek to automatically use it as a backup route if the VDSL dies. But it appears that it's on-demand as issues are reported, which is less useful.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    I don't understand @BTCare's latest email. Is "Superfast fibre plus" basically just rebranded Infinity 2? I can't see BT Sport mentioned, there's some price freeze promise, and a 4G-backed router in case of issues. But it's basically the same tech, speed, etc., right?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • infojenar
    JENAR WATER RESISTANT PRODUCTS (@infojenar) reported

    @btsport @Durchiga this is so wrong. it must be taken down

  • ronfromrichmond
    Richmond Ron (@ronfromrichmond) reported

    @btbusinesscare BT can talk the talk but not very good at walk the walk. I am self employed. Are BT going to pay me for the time I have wasted trying to sort out a problem they have created? If I ask for an engineer to call BT would have no hesitation in billing me rather a lot for his time!

  • ronfromrichmond
    Richmond Ron (@ronfromrichmond) reported

    @btbusinesscare I need one person to pick this saga up and sort it out. I have been a loyal BT customer for a very long time. I deserve better than this. I have been passed from pillar to post. Please help me.

  • ronfromrichmond
    Richmond Ron (@ronfromrichmond) reported

    @btbusinesscare Subsequently received a bill for new account with old biz name on it. Also bill for old account for over £300 for early termination! Made several more lengthy phone calls to sales but I don't think they understood the problem.

  • markusbennitus
    Mark Bennett (@markusbennitus) reported

    @WadeyRed @BTCare And as it’s BT OpenReach, it can take up to midnight for the service to activate due to their antiquated provisioning systems - but you won’t be told that by BT Retail

  • KJEvans007
    Karen (@KJEvans007) reported

    @BTCare no internet signal again today! This problem has occurred for 4th weekend in a row! Please send an engineer out today!

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 40Mb/s down \ 18Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • edrydjones
    Edryd Jones (Ed) (@edrydjones) reported

    @btsport I continue to ask and never get an answer. Are you showing the NBA this season? Can you please let me know. Sky respond immediately; no idea why you don’t!

  • GreenwoodHire
    Greenwood-hire (@GreenwoodHire) reported

    @BTCare Constantly on the phone, what will one more call achieve. Surely this is a breach of contract and confidentiality. Bt service is becoming a constant let down, most certainly will look to another provider and speaking with the ombudsman.

  • margb38
    MargB20#FBPE (@margb38) reported

    @PhilipSerrell @bt_uk @BTCare They’ll offer you the moon when you tell them you want to cancel your account with them!