Is BT (British Telecom) having an outage in Bedford, England?

@LouMacari10 @btsport @ManUtd And they think it's bad now 😎

I really wish British broadcaster @btsport was showing the @UCF_Football game. Instead I have to watch the stupid SEC championship game.

@BTCare They are sending an engineer to my property. Never any mention of wholesale or Openreach. As fault intermittent when they check line it can appear on.

@BTCare why do you replace DNS searches without permission ? Surely that’s not allowed as you’re modifying redirected traffic on an internal network. Due to the new GDPR laws you have to have given permission not implied.

@BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

@BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

@BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

@BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

@BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

@BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

@BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

@BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

@BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

@BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

@BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

@BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

@Matthias_FC @BTCare Arrghhhh! It worked for a couple of hours this afternoon but now it's down again.

@BTCare Sadly the status page shows the fault from my landline number, but then gets me to login to my account which then says no fault. Can't you lookup SG6 to see what's going on?

@BTCare It tells me I have an open fault and that somebody else has reported problems that have been fixed. Speaking to my neighbours though it seems there is a larger outage in Letchworth.

@BTCare Broadband faults in Letchworth (SG6). Can you provide more info on issue and ETA for a fix?

@TheReal_blue166 @magsmanston @TuneInSupport @tunein @Cloudflare @BTCare @CloudflareHelp Might be too early to say, but i'm not receiving any Captcha today after not really doing anything to try and resolve the issue myself. Maybe it just resolved itself.

@BTCare @bt_uk sadly still no contact from the Billing Team! Feel very let down by the whole process of moving to fibre optic broadband...

@French_Tone @BBCSport @btsport @FootballAssoc I think a village is missing their idiot!

@btsportfootball @btsport @ChampionsLeague And your poor knowledge about football is infinite

@magsmanston @Sky8717 @TuneInSupport @tunein @Cloudflare @BTCare @Cloudflare @CloudflareHelp I have since resolved it by shutting my connection over night and resuming it this morning and have been thrown a new IP address. But @CloudflareHelp your forums suggest others have same issue so you might wish to look into it. Thanks,

@BTCare broadband out in RG24 area. Extremely poor speed on HH6

@French_Tone @BBCSport @btsport @FootballAssoc @indykaila 🤣🤣🤣🤣🤣🤣🤣 Until evidence is produced he's **** all

@BTCare y'all wanna explain why in the last 3 days my Wi-Fi has gone off and on like 20 times. Never happened before 🤔🤔🤔

@rogerpsan @French_Tone @btsport Whoah, we have a bad ass here. A ****** little grassing bad ass but a bad ass none tge less

@French_Tone @btsport You don't know me you presumptuous little prick. Get off your high horse and shut ******** up