BT (British Telecom) Outage in Bedford, England

@bt_uk sound on bt sport has been really bad tonight. Sounds patchy.

@sweetshruti86 @stephendowning @edenwtrs @Scott1984FP @giffgaff @bt_uk @EE Never Said I Don't Use @GiffGaff.Com :/ Nor Is: #GiffGaff.Com An Embarrassment :/ & People Can Be On More Than One Network & Phone Too :/

@sweetshruti86 @stephendowning @edenwtrs @Scott1984FP @giffgaff Nothing Wrong With The Mobile Network @GiffGaff.Com :/ Plus I'm Also On @BT_Uk Whom Run/Own @EE :) Again I'm Not An Embarrassment :/

@mrjakehumphrey @btsport Looking tired because they've been tottaly outplayed and their heads are down

Hi @BT_Uk @BTCare Since Cancelling My @HulloMail , For Both Phone Numbers, It Hasn't Diverted Back To: #BTMobile / #EE @EE Answering Voice Mail Numbers Or Settings, Once Cancelled/End Of Dial It Say Number Not In Use, Despite I Get All Text Messages & Phone Calls, HELP PLS

@SamAllanUK @bt_uk I think there’s been a complaint up there 👆

Yet another @bt_uk broadband issue. On going since March 3 different hubs 6 phone calls 2 webchats, 2 engineers to the house 1 to the exchange and still the problems #iwantmymoneyback #poorservice #ripoff

@StarWarsSession @btsport Trying the BT Sport app. YouTube stream is piss poor.

Anyone got a pair of binoculars I can borrow to watch the game on the TV in my living room......wtf @btsport #zoomin #CHEARS #EuropaLeague2019 #UEFAEuropaLeagueFinal #arsenal #chelsea

This constant apologising for possible bad language by @BTSport is really getting tedious - It’s a football crowd what do you think the viewers expect !!!

@glenoglaza1 @btsport definitely have the worst commentators and summarisers. The commentator tonight regularly gets players wrong and tries to bluff his way out of it hoping nobody has noticed .....

@TheGoonerholic @btsport really do have worst commentators and summarisers. Apart from the rest of the drivel this guy is talking he can’t tell Perez from Almiron. Does it all the time getting players wrong. Then Mr Charisma Sutton comes in as master of the obvious. Rant over ...

@boyd_d1 @btsport really do have poor commentators and summarisers who constantly state the obvious - not in the same class as @SkySports

These commentators on @btsport for the Liverpool game are bloody awful

@chris_sutton73 this went well 🐸🐸🐸. @btsport this is why you will never be as big as @SkySports as you employe second rate pundits that do not do their research. #Embarrasing. Oh and yeah I made the 500 mile trip and loved it 🤯🤭🐸

@LouMacari10 @btsport @ManUtd And they think it's bad now 😎

I really wish British broadcaster @btsport was showing the @UCF_Football game. Instead I have to watch the stupid SEC championship game.

@BTCare They are sending an engineer to my property. Never any mention of wholesale or Openreach. As fault intermittent when they check line it can appear on.

@BTCare why do you replace DNS searches without permission ? Surely that’s not allowed as you’re modifying redirected traffic on an internal network. Due to the new GDPR laws you have to have given permission not implied.

@BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

@BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

@BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

@BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

@BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

@BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

@BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

@BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

@BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

@BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

@BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

@BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

@Matthias_FC @BTCare Arrghhhh! It worked for a couple of hours this afternoon but now it's down again.

@BTCare Sadly the status page shows the fault from my landline number, but then gets me to login to my account which then says no fault. Can't you lookup SG6 to see what's going on?

@BTCare It tells me I have an open fault and that somebody else has reported problems that have been fixed. Speaking to my neighbours though it seems there is a larger outage in Letchworth.

@BTCare Broadband faults in Letchworth (SG6). Can you provide more info on issue and ETA for a fix?

@ForestRangerXI @BBCSport @btsport Sadly I see the sky bt thing as the biggest issue here, I guess it’s down to who the bigger fighter is

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork But just in case my Network feeds are at risk start a flood of subbers leave BT if you only have it to watch WWE it's product quality these days is worth watching in part on pace part 32 days doses anyway especially Smackers where all TV versions have a weird slow frame rate.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork It makes sense a one offs on a different net provider for £5-£10 extra for the privilege of not watching them all but the ones you want only. Whilst those who want to watch it all the hardcore wrestling fans get the WWE Network discount on Live events.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork I don't think Vince will go through with the thrects to Brits that rely on the Network anyway as he will lose money on Brits alone as we have gone up although other nations down in subs but he will go through with them to get running an internet version of BTs one offs too though

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork It was just better don't be ripped off by a special deal that's not Virgin quality and go the best UK alternative 5 for do overs and WWE Network for full shows. Support the talent directly and keep the specials running live as there's threats to stop showing them live at least.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork And what's best of all the picture had pixelation on BT anyway so expected it in the actual special it was less or the same on both there if anything but my Network version was cheaper and the richness and colour details were perfect no brightness fake pailing of the picture.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork Fact is with just a non obstructive Live right hand top corner logo and no banner not even a WWE Network one and Stereo audio with the same technical issues as BT other than the Mono I said Mono that's what I heard in the free show on whilst Stereo Network my experience superior.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork B Sport they rip you off paying the nose on both PPV and TV Subs prices for lower than internet quality when Sky Sports was higher. That's why I now support the Freeview and the internet products better quality low price and supports the talent. That's why WWE went BT that & XFL.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork There was never even a WWE Network logo on tonight's free show feed the only thing I can order on my Sky box without VHS taping yet you censor it anyway WTF!!!! And you still insist on Paleing the picture with brightness like rumble. And a large logo that ruins the picture.

@btsportfootball @btsport @EuropaLeague Feel bad for @SportingCP_en because of @B_Fernandes8 😢