BT (British Telecom) Outage in Evesham, Worcestershire, England

Unfortunately we have had problems with our phone lines now for over a week. @bt_uk this is unacceptable and is seriously impacting our business.

@btsport adverts make me want to go out and commit ma.... calm down David. The game is on now.

Your customer service is an absolute shambles @btsport

Very poor performance from your customer services/billing team this morning @btsport @bt_uk

@BTCare Nope it’s blue, even after I have reset and done all the tests that I’ve been asked to do it’s still the same. And then I rang up to complain again and got roped into renewing and now I’m tied in so can’t cancel without paying!! I’m not paying any extra...So annoying!!

If there is a large scale company less able than @bt_uk to provide the service they purport, with customer service equally so poor as @BTCare I will be very surprised.

@BTCare Yeah I know its just poor when you see open reach guys (lots) hanging around open reach vans less than a mile away - might go round with a brew and hobnobs. All this technology and it takes so long

@BTCare Yes originally told on day or order thatnktnwould@be today then within 10 minutes changed to 5th that’s 2 without access in a house preciously serviced by BT. Open reach guys based just down the road they only have to flick a switch

@BTCare no internet for most of the day. Phone call resolved problem for 1 hour but then router going round in a loop of various coloured flashing lights. Another call and was promised it would be fixed in 20 minuets. Lies.

@BTCare are you having problems with internet in the worcester area?

@bt_uk Residential Chris, I have been chasing a resolution for months only to be continually fobbed off or completely ignored. Impossible to call (Black)Hawk as customer service reps do not exist.

@bt_uk I just had a telephone call from some claiming to be from BT saying my internet service will be terminated for 28 days due to it not being secure. I don’t have BT broadband or any other BT service. Please can you confirm this to be a scam call or not. Thankyou 😁

@amarmajidphotos @virginmedia @PlayAvengers Move to @bt_uk @amarmajidphotos you will defo get better customer service and they can arrange call back in such serious cases

@BTCare both my phone lines up and down like yoyos

@bt_uk They were fixing your land assets, installing a new line for YOUR new customer, so we’re doing your work. Also you are both owned by BT Group plc. You can all talk to each other so tell them this.

@bt_uk As soon as I type this it's back down again

@btbusinesscare They have but I am not sure if anything is actually going to be done about it. I said on the phone, this isn't a therapy session. I don't just need to get it off my chest and be 'understood,' I want to see a resolution and a recognition of the hassle it has caused.

@bt_uk Yes. Seems to be back up now but it's been intermittent since 12pm. Same issue as reported as other users on downdetector

@bt_uk people, avoid at all costs. Crap provider!!

@bt_uk due to have an engineer visit yesterday 2pm-4pm. #noshow with no further comms to advise why or re-book a time. Still the BT broadband issues persist, now 1 day off work down and countless issues unresolved - #customercomplaint