Is BT (British Telecom) having an outage in Worcestershire, England?

@BTCare Your bt engineer because of the quality of his expertise he was able to instruct me on how he was going to solve problem. I have now got 64mp. My point is getting to the point solving .I don't think there is enough investment in the infrastructure.

If there is a large scale company less able than @bt_uk to provide the service they purport, with customer service equally so poor as @BTCare I will be very surprised.

@BTCare Yeah I know its just poor when you see open reach guys (lots) hanging around open reach vans less than a mile away - might go round with a brew and hobnobs. All this technology and it takes so long

@BTCare Yes originally told on day or order thatnktnwould@be today then within 10 minutes changed to 5th that’s 2 without access in a house preciously serviced by BT. Open reach guys based just down the road they only have to flick a switch

@BTCare are you having problems with internet in the worcester area?

@AtentionSpanLtd @bt_uk @BTCare @BTGroup Gawd that's awful. Since this melt down heard so many complaints! Any recommendations for a decent service?

@btcare for the second day in a row, my broadband has gone down mid afternoon. Sort yourselves out. I pay good money for a working broadband service!

@BTCare @btbusinesscare. Still no phone line been off for over 4 weeks No contact from bt despite many promises it will be fixed worst uk company disgraceful

@BTCare and I still don't even have a telephone line, let alone internet or TV. I would be grateful if you could provide by DM contact details for Libby Barr, your customer service director, so I can discuss this matter with her personally.

@BTCare existing complaint reference 91320327045. I raised the order a month ago and since then it's been broken promises all the way. I am racking up mobile data charges as I work from home, have taken holiday from work for cancelled and aborted visits

@BTCare Again Karl, this is stated in the information I have already been given. But when is it going to happen? It's a telephone line, not putting a man on Mars. A date would allow me to plan. Or do I just cancel the order and upgrade my mobile data allowance as I have excellent 4G?

@BTCare Just been told by your on line chat people that there is an outage for all BT email clients, can you confirm?

When I was a kid a POAK was an eye infection. What’s all this make a word out of an acronym shit? Siska Moscow my arse #btsport #chelsea

@BTCare absolutely appalling customer service. 7 calls, 3 hang ups and still issue is not resolved with email account. Pathetic.

@BTCare what’s the point of me giving you loads of info for you to then send an ‘internal’ engineer when we need an ‘external’ one??? No shit Sherlock. Without a phone for 2 weeks - you’ve given my l/line no to someone else. Utter #disgrace. When will external engineer arrive?

@BTCare @gavalar83 I don't think the problem is limited to the app. I can't access the enhanced player via the website either. The link to it is missing. There's no option to use it. I've had this problem since last night. It was there to begin with yesterday but then has disappeared ever since.

@BTCare No I gave up considering I had to be up early for work. I think BT forget we all work for a living and cannot sit on the phone for over an hour to try and do what your customer care had told me to do. Waste of my time.

@btsport Absolute shambles of a service, can't see me keeping this much longer

@ScotNational @BTCare Is 100% coverage by 2021 possible? I've been told I'll always be on dial up which is bad enough but being the only one in the country would just feel like you're just picking on me...

@BTCare anything you guys can do to help, Not your fault in the first place but surely you can do something to help speed it up. Leaving a business with no internet for two weeks is not cool!

Hey @BTCare why is my internet speed 40Mb/s down \ 18Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest