BT (British Telecom) Outage in Retford, Nottinghamshire, England

@bt_uk No problems

@NorthExpWebzine @bt_uk Told um to jog on and I've stuck with virgin! Terrible customer service

@btsport the BT Sport apps on my iPhone & iPad won’t let me cast to my TV. Is there a problem? Is there anything I can do? Ta

. @bt_uk Just found out that the order we placed for internet installation on the 23rd of October has been delayed until the 3rd of Feb. Not what I wanted to wake up to today given my partner and I work from home and currently have a patchy mobile Hotspot. Another complaint time.

@mrdanwalker If that’s what the game came down to I’m glad my #btsport BOX decided to go into #Tier3 today and isolate itself from working!!! 🤬 #nothappy @btsportfootball

This will be the 7th weekend without it @bt_uk or are you actually going to fix it before then.... 2/2 #nobroadbandfrombt

@bt_uk yet another sent to my home to sort out an issue with my broadband that has nothing to do with the hub. We've had countless engineers come to our home to tell us that it is not an issue our end. Now facing another weekend with a service I am paying for 1/

@bt_uk yet another hub delivered to my home to sort out an issue with my broadband that has nothing to do with the hub. We have had countless engineers come to our home to tell us that it is not an issue with our end. Now facing yet another weekend with the service I am paying 1/

@btsport is there an option to mute the biased commentary team? Don’t mind the crowd noise but the commentators are shocking! #nufc. However we have been terrible too, everything we worked hard on for nothing

@bt_uk That’s fine then. You’re happy to charge me for a substandard service with repeated promises that it’s going to get better. Open Reach want the Communtiy tonfund improvements. So I’m going to 4G and forgetting antiquated Land Line.

If what you're looking for in an ISP is a service that makes data transfer of any kind frustratingly pointless may I recommend @ThreeUK. I can't wait for my contract to end. This message brought to you courtesy of @bt_uk

@kkkhan22 @craigr98_2016 @UswitchUK @bt_uk Possibly the location if the router, if it's near electronic items such as a TV, in a room with too many walls etc it can slow the internet down in other places of the home. Every WiFi has a 'not-spot' such as back of the house upstairs or even in the converted loft spaces.

@bt_uk Loyalty team are like a pack of rabid hyenas. Just been told I have 'no logic' for cancelling my service 🙄 Can't wait to get @VodafoneUK sorted! 😝

@bt_uk Thank you for the update Michaela. These e-mail outages are far too frequent and do not reflect well on BT. I hope the service returns promptly but, if not, would appreciate further updates on progress.

@bt_uk email service is not responding - again. Please advise as to the issue and the rectification timescales.

@bt_uk email service not responding again. Please advise as to the issue and the rectification timescales.

So it looks as though @bt_uk’s internet went down overnight; how do I claim my BT Plus compensation. 0 Mbps is definitely below the threshold…@BTCare

@btsport can you hurry up and get BT on Sky because I’m paying to be 40 seconds behind time casting this bullshit with your below par service

@bt_uk It appears they are not. I am aware BT and EE are the same company - and i am really stuck here and need a resolution urgently.

@bt_uk a customer service rep told me that I could not opt out of digital voice. So I have it. As I have a copper line can I not have both? I live rurally and a power cut means I have zero comms now.

@bt_uk is blocking me to get FTTP from @EE by faking a "technical fault". The "technical fault" is that EE offers a better price (£6 month less) than BT. Shame. The issue starting on 29th April. Lame excuse for 1.5 months.

@bt_uk I've already spoken to your support team but as by the time the service could be restored I'd be moving and I really don't want the switch to my new address to be messed up also I will have to live with it. Just don't mess up the move date and services...

@bt_uk Done. Please, please help, I can’t work without my connection

@lynne_drummond @bt_uk I think that’s the problem they have us backed into a corner as they know we need the service they provide.

@bt_uk Help please. I can no longer use my work VPN with my broadband. If I tether to my mobile phone it works. So therefore it's a fault with BT. Fix please

@bt_uk there's a problem with our bill and we can't through on the phone can someone respond???

@bt_uk when will the Fibre feed be reconnected in Crich, Derbyshire? It went off yesterday, I have no information, no text messages/emails/phone calls and staff that don’t have any idea either. Not a great service !!

@bt_uk Would you not check the area you are sending the engineer to first and then if there is no way you can actually connect the customer for an extended period of time maybe communicate this to them and maybe they would not then be left without reliable internet ???