BT (British Telecom) Outage in Cupar, Fife, Scotland

@bt_uk My BT connection is pretty poor, but whenever I call to complain all I get is "if we come up and don't find a fault on our side we will have to charge you." Nice.

@bt_uk your network bot says I need an engineer but no one calls me back and I can’t get through to book one. Help! I need my broadband sorted ASAP or I can’t work.

@bt_uk my line was hit by lightning I’ve had no broadband for 2 days. Can’t get through been holding for over an hour both days, tried the diagnostic bot but no one calls back. Cmon BT get your service sorted, I need my broadband for work.

@bt_uk hi - lightning storm last night appears to have killed my modem. Can you let me know how I can arrange a replacement? Your online chat service is sending me in a loop of frustration. Thanks.

I never realised that @BTCare Broadband was susceptible to this virus going around. They must be the worst broadband provider in the UK. Can’t see me staying with them after my contract is up #BringBackBuzby

@SunSport Shocking customer service. How can you charge for something they can't provide. Happy if they give the money to small clubs who can't pay staff etc with no gate funds. @SkySports @btsport

WTF @btsport Penguins v Caps goes off mid-game and we end up with blank screen and then adverts 😡😡

@BTCare yet another serious problem with bt billing. An hour and twenty on the phone, transferred to the phillipines and told we were lying #unbelievable #shocking #dire

@bt_uk trying to check my service status and it says my landline is invalid. Can you tell me if you have any problems in ky8. Thanks.

@bt_uk Hi, Aideen. We’re getting around 4Mb/sec down and are paying for Superfast Fibre Unlimited. Your question about the router just infuriates more. It’s not helpful. It’s irrelevant. The thread you replied to clearly stated BT itself identified the issue is with your own exchange.

@bt_uk Hi there Alannah, I placed this order as a brand new customer, I actually already received the JBL Sound Bar as part of the deal, so I'm confused as to why there is a problem. I'll send a DM now

@UnitedFan1977 @sgwestrip @btsport @WWEUK @SkyUK I'd look into the wwe network. Back when I used it they regularly gave away free ppvs. No longer watch so not sure if that's still the case. I'd also look as deep as you can into your sky contract. There's always an out!

@IANHOSKINS5 Wont be that great as be down before that game. @btsport just rubbing it in by showing it live.

@bt_uk. I should’ve heard from an engineer Contacting me by 1130 this morning to fix my #landline problem. So far nothing heard!!!!!

@bt_uk Or why the 4G hub never came? It said it was supposed to arrive by 7pm. I didn’t believe it would be same day, but we are now 4 days on and it hasn’t arrived.

@bt_uk Do you know why the engineer never came?

@btbusinesscare my renewal have increased by £10 per month thats £1 for each month I have been a business customer, what a reward! Nobody answers the phone support line and online chat tell me they can't access my renewal information... such great #customercare

@BTCare how does someone get in touch with the call centre? I keep getting an automated service which isn’t helping me. I appreciate you are busy with people working from home. It’s RE: broadband connection

@bt_uk Any chance you could fix my broadband? 🤔

@ThatLozzie @Liam57119750 @bt_uk Funny how all this guys replies have likes but yours doesn't, but as long as you believe what you WANT to be true you'll never change, ignorance comes in all shapes and sizes, because you maybe have come across hate it doesn't mean everybody is the same.

@bt_uk we finally got an order in for fttp last week with an installation date of tomorrow - today I’m told there is a delay and no new date given.. meanwhile stuck on speeds of 2mbps. No proper complaints process, customer service staff don’t care

@bt_uk having the worst customer service experience with you - called to get fttp in March as next door neighbours have it. After months of incorrect information, delays and many hours on the phone to you..

The service from @btbusinesscare I have received is no disgusting, that the communications ombudsmen has started a formal complaint early. Still waiting for a call today, shocking actions from a company who is supposed to be the industry standard.