BT (British Telecom) outages and service status in Castledawson, Northern Ireland

Problems in the last 24 hours in Castledawson, Northern Ireland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Castledawson, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Castledawson, Northern Ireland

Latest outage, problems and issue reports in Castledawson and nearby locations:

• 
  gavan caldwell (@gavancaldwell) reported 11 minutes ago from Randalstown, Northern Ireland

  @bt_uk Sorry I must be getting mixed up about Superfibre and Infinity did not know the difference BT told me last night I was on the list for infinity- could you Confirm that sorry to be a pain that’s me finished thanks again for your help Gavan caldwell

• 
  Ryan Ball (@iRyanBall) reported 21 minutes ago from Desertmartin, Northern Ireland

  @bt_uk is there issues with broadband in the BT45 Area? I’ve been without broadband for over 4 hours now.

• 
  peter duffy (@PD__99) reported 28 minutes ago from Whitesides Corner, Northern Ireland

  @bt_uk how do i check my Internet speeds, they seem to be shockingly slow, so much so that I've had to use my 4g to compose this message......

• 
  Philip Benson (@revphilipbenson) reported 31 minutes ago from Knockcloghrim, Northern Ireland

  Nothing more frustrating than waiting all morning for @btbusinesscare to install broadband into the church for the engineer to fail to show up and to not even receive a courtesy call to say they aren’t coming or will be late.

• 
  gavan caldwell (@gavancaldwell) reported 31 minutes ago from Randalstown, Northern Ireland

  @bt_uk Yes it’s brilliant news - maybe I am confused - There is no Superfibre Broadband being offered to my area - yet I can receive it directly into my individual home - maybe 3 to 4 months - could you confirm that - would be over the moon. Thanks for your help.

• 
  Philip Benson (@revphilipbenson) reported 58 minutes ago from Oritor, Northern Ireland

  Have had such a shockingly bad experience with @btbusinesscare - have been waiting since November to get broadband installed into the church for live streaming. Time to cancel the order and go elsewhere. Any recommendations?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shoshanah Cohen (@sc2987) reported 5 minutes ago

  @bt_uk And if she were going to switch mobile providers, it would be to Giffgaff, as we're all with them. Not you. You should never be pushing extra services on people moving to a social tariff (or anyone, but especially those likely to be vulnerable).

• 
  Justine Clement (@JustClembo) reported 8 minutes ago

  @bt_uk you made my 84yr old parents wait 2wks for an engineer to install WiFi & when he came he told them he couldn’t help & they needed super fast broadband & left. Over the phone you then said ‘there’s none in your area, what a mess we’ve made’ & now it’s another 2wks to wait.

• 
  Vijay Nathwani (@vijaynathwani) reported 12 minutes ago

  @bt_uk you cut customer services , phones Broadband and no one can advise after 4 days what services will be reinstated. After 30+ years of loyalty your staff advise us to leave as they cannot be bothered to take the pressure and answer questions on shocking service @bt_uk .

• 
  Tom Tolkien (@tomtolkien) reported 12 minutes ago

  @bt_uk you’ve emailed me three times now over the past three months with a digital voice activation date, and each time it never happened. Your chat help times out after 20 minutes and your call centre doesn’t pick up. Do you have an email address or postal address so I can contact you?

• 
  GM Mark Howitt (@MarkHowitt) reported 13 minutes ago

  @bt_uk Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  David Gray (@davidgraywrites) reported 15 minutes ago

  @btbusinesscare Been trying to order a mobile phone to add to our existing business account as per your current EE promotion. Had no luck using websites (yours and EE’s) keep getting messages to ‘try again later’! Can you help?

• 
  Si (@SimonHealey73) reported 15 minutes ago

  @bt_uk @bt_uk again. Still waiting on my fault being fixed. Tried to ring. Got told to hang up and text. BOT rubbish and no follow up. Any help from a person available?

• 
  steven 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇱🇮🇪 (@weblivz) reported 19 minutes ago

  @bt_uk When I click the Scan for Broadband Problems the purple circle still goes on forever, so I can’t get past that screen. Everything still down.

• 
  Rod Robson (@rodrrobson) reported 19 minutes ago

  @bt_uk the hub is on orange. Can't report the fault as page not working

• 
  Matthew Freeman (@MattAkaSigmond) reported 20 minutes ago

  @bt_uk how terrible can you make the broadband renewal process?