BT (British Telecom) Outage in Ringstead, Northamptonshire, England

@papajdog_ @bt_uk @virginmedia BT were the worst when we were with them, haven’t had an issue with Virgin so far though

@btsportfootball @btsport Crouch to sign in last few minutes! @petercrouch #coys

Anyone else’s @bt_uk TV signal rubbish. Just started watching #Lionesses #ENGNOR

@SamAllanUK @bt_uk I think there’s been a complaint up there 👆

@squash_pod @daveguinane @btsport I thought Eurosport were going to broadcast the “big” events on their free to air channels when they started to show live feeds but It never happened.

@JamesBeattie11 @btsport It was a poor game anyway - not much worth seeing in HD 😂

Anyone got a pair of binoculars I can borrow to watch the game on the TV in my living room......wtf @btsport #zoomin #CHEARS #EuropaLeague2019 #UEFAEuropaLeagueFinal #arsenal #chelsea

@btsport says my account needs to activate then does **** all to activate. I’m up at 1:30am to watch ufc - sort this shit out otherwise I want a free year. I watch this once a month and twice this year it’s ****** up. Horseshit service. Your phone support is off too.

@chris_sutton73 this went well 🐸🐸🐸. @btsport this is why you will never be as big as @SkySports as you employe second rate pundits that do not do their research. #Embarrasing. Oh and yeah I made the 500 mile trip and loved it 🤯🤭🐸

@BTCare Yes by 3 days, I had never been told how to get it! I sent a complaint email a week ago and no reply, as I new customer I’m not too happy 😣

@BTCare I signed up as I new customer, waited for my £75 voucher, when I went to complain it gave me a link (which I had never been told of) to find my voucher 3 days out of date 😣😣😣

@BTCare I sent a help email through your online system a week ago, it replied to say I would get a response within 24 hrs, still nothing 😣😣😣

@BTCare Already dropped signal after the reset

@BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

@BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

@BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

@BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

@BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

@BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

@BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

@BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

@BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

@BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

@BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

@BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

@BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

@bt_uk I’ve sent a direct message to you but no reply 😅 just curious if there is an ETA on the issue being fixed in my area

@bt_uk Third time BT engineer hasn’t turned up for new installation! What disgraceful customer service! That’s 3 days holiday used from work for no reason!! Never a reasonable explanation but always a different explanation - no engineers/wasn’t booked in properly/system error!

@bt_uk is there a problem with Btinternet in London, NW7

@bt_uk You won't help. You'll tell me to turn off all devices that use the WiFi to do a speed test and then lo and behold my speed will increase whilst on the phone. Like magic. But only temporarily. #scam

@btsport I need help with MY BT sport, I have lost the channel

@btsport @ugomonye @TheShireGlynn this will never get old

@bt_uk That's a shame. I'm asking for a friend, I'm not the BT customer, and I have no idea if other ISPs support it. But apparently BT supported it until they shifted their system from Yahoo. And CardDAV is an open standard, so its not like you can't...

I rate @bt_uk broadband massively but their customer care is the absolute ******* WORST and I just can’t wait to cancel now

@plusnethelp if I am missing a vintage @CelticFC European performance tonight because the feckin @btsport app needs to be cancelled and re done then I'm starting a rumour that @piersmorgan is your loyal customer.

Switched broadband to @bt_uk in December, worse decision ever. Broadband stopped working over a month ago and still no sign of it being fixed. Appalling service