EE outages and service status in Wool, England

Problems in the last 24 hours in Wool, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Wool, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wool, England

The most recent EE outage reports came from the following cities: Poole.

City	Problem Type	Report Time
Poole	Phone	7 days ago

Community Discussion

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EE Issues Reports Near Wool, England

Latest outage, problems and issue reports in Wool and nearby locations:

• 
  Sean Snaith (@snaithboy) reported 2 minutes ago from Dorchester, England

  @EE Morning. I have DM’d and tried on here a few days ago. Please can someone help with reference to a password reset. Also I have ordered a new phone through EE last Saturday. I’ve had no confirmation email. No time frame and no update (should be next day delivery) pls can you help.

• 
  Phil Rogers (@SouthpawBoxNews) reported 36 minutes ago from Poole, England

  @EE This doesn’t help me. I want to be able to record calls in my phone using an app. But I can’t merge calls. If you’ve disabled this function then I can’t do my job.

• 
  Sean Snaith (@snaithboy) reported 43 minutes ago from Weymouth, England

  @EE 1/2 I did DM you yesterday. But have had no response. Have tried again today to solve this issue. Please see below. Can you help please.....

• 
  Lord Hartgrove (@captain_clegg_1) reported 43 minutes ago from Colehill, England

  @EE @Ofcom I've tried all afternoon to talk to someone about removal of a number I no longer use. So far zero help. Very poor service

• 
  Graham Curtis 🥁🇪🇺🍒 (@siggyboy) reported 44 minutes ago from Poole, England

  @ee cannot make outgoing calls in BH postcodes. Cut off before ringing. Any known issues?

• 
  Carl Taylor (@CarlJTaylor23) reported 52 minutes ago from Poole, England

  @EE - been trying to top up the MiLs phone online for 3 days. It’s not working and just takes you to a ‘do you want to leave us’ page? Tempting as that is, it’s not what she wants / needs. We are now resorting to phone you at 25p a minute to top up. Feels deliberate 🤬

• 
  Bethan Grant (@missb_75) reported 54 minutes ago from Wool, England

  @EE Hello. I’d like to query an additional charge being made to my account this month. How do I get in touch with your billing Dept? I can’t find a way on app to discuss my issue. Thanks

• 
  jd (@_JacobDrew) reported 55 minutes ago from Weymouth, England

  Parents are on the phone to @EE & I’ve never in my life seen worse customer service in my life... spend less money on Kevin Bacon starring on your adverts and put that money into training your staff!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  PIX (@PIXX3L5) reported 6 minutes ago

  I'm convinced that zero humans work for @EE what a **** storm of conflicting information. Repeating yourself over and over with different outcomes to only be put to someone else and repeat again and then told different information and other person wrong. FU EE FU

• 
  Nick Iles (@nick_iles) reported 7 minutes ago

  @EE what’s going on in Bury St Edmunds with your network- your mast behind FarmFoods at IP32 7be has no transmission equipment on it for some reason creating a not spot in a busy town. Yet when you log a fault you claim ‘no fault found’. Please investigate due to impact!

• 
  Oliver Hodgson (@OliverH69492772) reported 12 minutes ago

  Back when huawei were in the UK signal was amazing all over! Now it’s a struggle to get signal anywhere, phone dips in and out of signal driving around Exeter. @EE has piss poor signal all over it’s chuffing ridiculous.

• 
  Marcello Mega (@_MarcelloMega) reported 13 minutes ago

  @EE I've replied to the email from the complaints team asking for a call back. If you could look at my email inbox, you'd see a string of complaints to EE going back over all ten years of my being your customer. I can't believe I've put up with it for so long.

• 
  Richard Stokes (@RSSWFC) reported 13 minutes ago

  @EE @DavidSu99220975 We had 4 day outage last week, we did all the chasing zero communication from EE and not an apology in sight!! “For 13 years running we are number 1 on customer service” I don’t think so!! Charged incorrectly for 12 months, “you haven’t chased it for a long time” 3 mths refund!

• 
  Kev (@KevlarBrock) reported 14 minutes ago

  @MarkDavisonUK @EE They want £15 a month off me 😳 to troubleshoot *their* problem. Let’s see what a third engineer visit brings 🙄

• 
  Adam Chetter (@adamchetter) reported 17 minutes ago

  @EE 5 years now of not having access to my online account. Told we are working on it every time. Submitted complaint in May and still no reply despite confirmation via automated receipt confirmation. Two accounts coming to an end soon so will have to move if don't get any reply.

• 
  Andrew Robinson (@apr9999) reported 18 minutes ago

  @EE Spent 73 minutes on phone with Sebi (23 mins), Graham (12 mins) & Henry (38 mins) of EE earlier. I have a big issue that Henry promised he would find a solution for & then call me back. That was nearly 5 hours ago! He initially said he'd be back to me in 10 minutes. DISGRACE!

• 
  Steve Yates (@steveyateshome) reported 20 minutes ago

  @EE Of course I’ve already done that I’ve spent 6 hours on chats this morning. I’ve been through the base level AI you have and constantly get to, I want technical support and it states you. Can’t message them you have to ring them. I CAN’T RING THAT MY ISSUE!

• 
  Sarah Grimshaw (@SarahGrimshaw_x) reported 20 minutes ago

  @EE I have already done this twice, both times it stopped working within 15 minutes of ending the call. I’d like to know if our next bill will reflect 3/4 days of no service? Currently having to use family members hotspot when they visit.