EE Outage in Bournemouth, England

@EE - been trying to top up the MiLs phone online for 3 days. It’s not working and just takes you to a ‘do you want to leave us’ page? Tempting as that is, it’s not what she wants / needs. We are now resorting to phone you at 25p a minute to top up. Feels deliberate 🤬

@EE Hi. Our service is still out. Is it possible for you to check to see if there is a ETA? Thanks.

@ee how the hell do i actually use the swappable benefit of BritBox ? Your help section is about as much use as a chocolate teapot

@EE This doesn’t help me. I want to be able to record calls in my phone using an app. But I can’t merge calls. If you’ve disabled this function then I can’t do my job.

@EE No ,just cancel 2 lines which are iPads at the end of the contract this month

@EE Been trying for days off and on ,and kinda given up ,will end up costing me as will go into rolling 30 day ,would be simpler to just click in app or website either to cancel or instigate a call

@EE why can’t you cancel a contract coming to the end on the app or online .surely at this time it would be easier to have those functions ,I’ve given up on calling 150

@EE what a shame of service, after I've been paying 2 years of phone insurance they REFUSED to repare my phone if I don't pay £100... instead they offered me a new one wich I accepted, the same day I called them due to it didn't fullfil my needs and again I received a REFUSAL!!😤

Ok well I’m shell shocked after a phone from Tom at @EE about the problem I had with a iPhone XS they have totally sorted the problem out to a somewhat brilliant conclusion ,Hats off so to speak to him and the team

@EE Indeed as I said your new contracts have 24 month EE care ,it just suddenly stopped working ,all other phones have 24 month .i have 5 lines with you currently and will be one left .im guessing my value as a customer wasn’t worth it

@EE Nope ,for a phone to basically go wrong after 16 months is pretty bad ,never dropped or anything your new contracts have 24 month warranty ,no help given apart from a reduced upgrade price which daughter can’t pay ,I have 3 lines up for renewal in next 3 months and 1 in 8

@EE Thanks for the info I’ll cancel after the trial ,that’s poor considering I have a max smart plan which includes stuff I don’t need ,prime etc useless to me , so much for loyality to the brand

@EE Not in a remote or rural area! In Bournemouth BH10. Horrendous signal and not even 4g at times, sometimes 3G. It’s been like this since I moved to this location on the 4th July.

@EE are there problems I can’t gift data to one of my other lines !

@EE literally had my phone with you just over a month and the sounds buggered, shall I take it in store so you can fix or replace or do I have to go to @Apple 😱😱

@EE hi I have no network at the moment is there a problem

Well @EE Absolute waste of time checking the coverage service. If you are on WiFi calling, EE piggy backing on your service it’s great. And they offer to compensate for a service you can’t get anyway, great result

@EE Absolute waste of time checking the coverage service. If you are on WiFi calling, EE piggy backing on your service it’s great. And they offer to compensate for a service you can’t get anyway, great result

@EE Misplaced fone bought £5 SIM for fone used when out walking. Shop said would be able to use at normal rates when month ran out. It doesn't and I've wasted a fiver and you've lost a potential customer. (a fiver's a lot to an old pensioner). No need to reply

@EE Today's call to cc was advised as I had got one security question wrong to down load app and do it through there nope nothing there. I am a vunerable person bought a new ipad as mine had died during process of taking old sim out to new I lost it eyes not good. Help

@LePhantomDennis @christatum4949 @EE Ngl gotta give samsumg credit for holding onto support for as card for so long after other oems dropped it, btw are there still OEMs that sell flagships with as card support. If not than that sucks 😟

@EE is the 5G tower down? because i just got my iphone 11 pro max that i upgraded to today and all of a sudden half an hour ago i have no mobile data?

@EE i ordered a phone today (18th) and didn’t realise i had selected an expert to help me set up, is there a way for me to cancel this as this is not necessary for me

@EE i have ordered a new phone today. didn’t realise i selected someone to help me set it up, can i cancel this and still receive it tomorrow without the additional help?

@EE Once Again EE have decided to let me down. No New Sim Card as promised due to my new contract. However Taken the money!! Looks like I’m contacting the bank for undelivered goods!

@EE having major problems with broadband. Would send you speedtest screenshot but it's slow it won't load. This is an ongoing problem and getting very frustrated.

@JasminePhoenix_ @EE Literally sick and tired of never having any signal I wouldn’t mind if I lived in the middle of nowhere driving me mad 😩😩 xxxx

What is the point in me having a phone when I can’t access my network or the internet ever? @EE what is going on with the crap signal? I’ve had one bar for the last three days?!

@EE I'm absolutely fuming been a customer for 8 years and just been called a liar from your tier 2 tech team I won't be paying anymore bills