EE outages and service status in Wells, England

Problems in the last 24 hours in Wells, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Wells, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Wells, England

Latest outage, problems and issue reports in Wells and nearby locations:

• 
  Helen Trott (@lellypoptrott) reported 14 seconds ago from Wells, England

  @EE my password reset emails are taking over an hour to arrive and have all ‘timed out’ so I can’t use them 😬😬😬 pls help

• 
  Kimberley Hunter (@kjo68) reported 2 minutes ago from Cheddar, England

  @EE had no service since Christmas Eve. Can you tell me why and when we will get it back? About the 3rd time in 4 months. We live in the Sedgemoor area of Somerset

• 
  LondonRaider75 (@flash_fart) reported 4 minutes ago from Wells, England

  @EE your service is complete dogshit

• 
  Sam Jenkins (@Sam19Jenkins) reported 15 minutes ago from Midsomer Norton, England

  @EE I’m trying to unlock an Huawei P30 lite that I got from yourselves in Feb but your website isn’t recognising the IMEI number and Iv spoken to you 3 times on the phone. Keep getting told to go on the website! Please help!!

• 
  Andy Mac (@Adimac74) reported 34 minutes ago from Wrington, England

  @EE I have had the most shocking & disgraceful service from EE!! Stuck with @apple iPhone 11 Pro which cannot contect to network, no service while looking after my 100 year old grandmother. Exec office sent me to a shop to get a loan phone, which EE aren’t allowed to do.

• 
  SomersetRaider (@somersetraider) reported 36 minutes ago from Wells, England

  Yet another @EE outage, a truly pathetic company

• 
  martin. M.O.C.G.O.C. (@antongeorgebake) reported 47 minutes ago from Congresbury, England

  @EE I have been a loyal customer for many many years.i have 4 phones on contract and pay £150 a month and still u don't give me a deal,bye.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Barry Dance (@dance_barry) reported 5 minutes ago

  @EE broadband installation failed, customer services is any thing but, complaints team do nothing. Been customer for 15 years and never have I ever experienced a complete lack of customer service. No communication, failed appointment dates and false information relayed. Shameful

• 
  jellybean1976 (@jellybean_7676) reported 5 minutes ago

  @EE @EE this afternoon I've tried your WhatsApp help - the bot kept going round in circles and wouldn't put me through to anyone. Now I've tried 150 and it's a 20 min wait time

• 
  mṽsh (@shikariunite) reported 11 minutes ago

  Ever since moving from @EE to @VodafoneUK I've had 0 issues with my connection in my area, unlike EE.

• 
  Jade ˚ ༘♡ (@missjadecx) reported 13 minutes ago

  @EE can you help me please. I have been trying to get on your live chat for ages and I can’t get through and I can’t call. This is urgent….

• 
  Mr Gray (@Monetization26) reported 16 minutes ago

  So today has been a new low for @EE a staff member has refused to connect me to there cancellation team and then telling me I don’t have the right to cancel. As a consumer we all have the right to cancel if we are not getting the service that we pay for!!. @Ofcom

• 
  alison (@aliham84) reported 18 minutes ago

  Day 5 of zero mobile signal, EE are aware of problem in the area but no fix or information @EE

• 
  John (@j199024) reported 20 minutes ago

  @_Deano__ @EE I've been with EE broadband twelve months and it goes down four or five times per day and it probably goes when we're all asleep but we don't know, was great to begin with but horrendous now.

• 
  blueShrew (@totfinsol) reported 23 minutes ago

  @EE Gonna cost me £££££ maybe £20 to get a service you should provide for your customers who maybe just in this type of situation.

• 
  Martin Elliker (@MartinElliker) reported 24 minutes ago

  @EE Thought you might like an update- the engineer attended and ran his tests - I was told the test indicated I was getting 350 mb download speed - I said that’s not what I’m signed up to I’m signed up to minimum1.3GB - so not even close - The engineer said I have to contact EE they can sort it from their end - I just felt like laughing at him - so I contacted EE and tests were run I even managed to run a speed test myself - and guess what we got an increased speed of 930 mb/s still way short of what I’m supposed to get - and it was agreed that the fault still existed - fast forward to 17:40 this evening and so get a text saying everything should now be ok - great I thought so I turned off the router and restarted it as I was told to do in the text - and wait for it - what a pile of 💩 it’s not fixed in fact I’m now only getting 850 mb/s - so the fault hast been corrected and I’m once again having to pay for a premium service which is worse than the BT service so was advised to change away from - Once again lie after lie after lie - I want this sorting - I want someone more senior to contact me and explain this whole thing through - and tell me the truth - why am I paying for something I’m not getting !!!!

• 
  Findo Gask 🎗️🇬🇧🇮🇱 (@gask_findo) reported 28 minutes ago

  @WirralRanger @EE Almost every big company is a pain in the arse for customer service. From personal experience I exempt Sky tv and @firstdirect as being pretty decent. Virgin is awful.