EE Outage in Bath, England

@EE WHY DO YOU NOT REPLY TO CUSTOMERS? YOU WERE QUICK TO ANSWER THE PHONE WHEN I WAS A NEW CUSTOMER!!!!!!!!!

@EE I’ve just transferred to you from @O2 and I’ve never experienced such awful service. Are you always this bad? Currently nobody are answering your phones and your website is down! Shocking @EE

@EE any issues with broadband coverage in Bristol? Have woken up to find mine down

@JirwinArt @O2 I know how you feel. In the centre of Bath, O2 is horrendous. I managed to get their attention and had someone call me to tell me that they were aware of the network congestion and were working on it. I’ll be going to @EE as soon as I can

@EE Disappointed? More like ripped off? Buy a new phone and SEPARATELY buy a new plug? So far,so #unsustainable I was told what a loyal, wonderful customer I was for staying with EE but failed to mention I needed a ruddy new plug!!! How? From where? What if I had limited mobility?

@EE Waited week & half for new phone: it comes WITHOUT A PLUG? which has to be PURCHASED SEPARATELY?!! I cant use the handset I have signed up for. Unbelievable. Also, what a waste of plastic - what am I supposed to do with the perfectly good old one? @Ofcom #Sustainability fail

@EE @c_howarth This is outrageous, why are you doing this EE, have been an EE/Orange customer since 2001. I will defo change operator when my contract ends. Shame on you EE/BT

@EE @WeAre8Official I only switched my family to @EE for the first time last year. My contract is up in January 2022. If you persist in this idiotic idea you've lost three contracts from me. Funny how no other network needs to screw it's customers in this way to, "invest in the network".

@netpro2011 @EE Same here in Bristol. Guess it's part of the outage thing we've had today.

@EE have had no phone service in Atworth, Wilts all afternoon and evening. Is there a network problem?

Anyone else on @EE struggling to get a decent signal?

@Femi_Sorry @EE Hi @EE, I was on Orange since I started using mobile phones and switched to you almost as soon as you took them over. But I will switch service provider immediately if you give in to this fascism. #cherishfreedom

When can a phone damage void warranty when damage does not result in failure? @EE_repair_dept @EE Not impressed!

@EE Yes sort out my problem today, because I am not happy about all this.

@EE is there problems with the customer portal can’t log i tii ok any accounts

@ee “my new eSIM has been dispatched” - I guess I am not getting it in the post today as your support person thought I would. Another day without a phone #EEeSimShame

@EE I wish to formally complain that you are not making it easy to move an eSIM to a new phone. Apple have a process for this but you have not implemented it. It is maddening and a bad user experience that you have to send me a new QR code in the post. In the post ffs.

@EE Going to leave this so-called network on the day of end of contract....It doesn't work, numerous faults, extraordinarily expensive and a rip-off.

@EE Amazing service from lady at EE Southgate Street Bath today - shame we couldn’t seal the deal as EE always offer better deals online...

@EE I’m trying to unlock an Huawei P30 lite that I got from yourselves in Feb but your website isn’t recognising the IMEI number and Iv spoken to you 3 times on the phone. Keep getting told to go on the website! Please help!!

@EE been trying for days but on hold an hour plus. 4g down, could you contact to resolve. Thanks

Your phone upgrade prices are stupid. It’s a ******* phone. £71 a month for a ******* mini. Leg it @EE

@EE absolutely disgusted with the service I’ve received from you. Completed a 2 year contract in November and called to cancel my co tract, stating that I didn’t want to carry my number to another network. Shocked to find that you have charged me over £70 for Dec and Jan.

@JosephGreentree @sonyxperia @EE You can backup your phone still by pulling the menu down from the top of your screen and select the settings cog

@JosephGreentree @sonyxperia @EE Will that fix it?

@TrickyTreesDave @sonyxperia @EE Absolutely bloody ridiculous, from both of these companies. Why wasn't this properly tested before pushing out. Now ive got to factory reset - to fix their piss poor judgement.

@EE We had issues with this prior a couple of years ago and they could find no fault the three times they came out and then the fourth time the guy figured out the problem. I’ll see how it goes tomorrow. I just don’t want to have no internet

@Funkablu @EE EE has better network connection tho, is the tesco one a 3 year contract too

@EE online upgrade, before confirmation says 24hrs delivery, once paid I receive an email saying we will try to deliver within 14 work days, then get a text saying insurance on current handset is cancelled so no cover for potentially 2 weeks very poor currently looking elsewhere

@EE do you want a customer from @O2 I’m may be tempted to switch