EE Outage in Bradford-on-Avon, Wiltshire, England

@EE WHY DO YOU NOT REPLY TO CUSTOMERS? YOU WERE QUICK TO ANSWER THE PHONE WHEN I WAS A NEW CUSTOMER!!!!!!!!!

@EE I’ve just transferred to you from @O2 and I’ve never experienced such awful service. Are you always this bad? Currently nobody are answering your phones and your website is down! Shocking @EE

@EE any issues with broadband coverage in Bristol? Have woken up to find mine down

@JirwinArt @O2 I know how you feel. In the centre of Bath, O2 is horrendous. I managed to get their attention and had someone call me to tell me that they were aware of the network congestion and were working on it. I’ll be going to @EE as soon as I can

@EE Disappointed? More like ripped off? Buy a new phone and SEPARATELY buy a new plug? So far,so #unsustainable I was told what a loyal, wonderful customer I was for staying with EE but failed to mention I needed a ruddy new plug!!! How? From where? What if I had limited mobility?

@EE Waited week & half for new phone: it comes WITHOUT A PLUG? which has to be PURCHASED SEPARATELY?!! I cant use the handset I have signed up for. Unbelievable. Also, what a waste of plastic - what am I supposed to do with the perfectly good old one? @Ofcom #Sustainability fail

@EE @WeAre8Official I only switched my family to @EE for the first time last year. My contract is up in January 2022. If you persist in this idiotic idea you've lost three contracts from me. Funny how no other network needs to screw it's customers in this way to, "invest in the network".

@netpro2011 @EE Same here in Bristol. Guess it's part of the outage thing we've had today.

@EE have had no phone service in Atworth, Wilts all afternoon and evening. Is there a network problem?

Anyone else on @EE struggling to get a decent signal?

@Femi_Sorry @EE Hi @EE, I was on Orange since I started using mobile phones and switched to you almost as soon as you took them over. But I will switch service provider immediately if you give in to this fascism. #cherishfreedom

When can a phone damage void warranty when damage does not result in failure? @EE_repair_dept @EE Not impressed!

@EE Yes sort out my problem today, because I am not happy about all this.

@EE is there problems with the customer portal can’t log i tii ok any accounts

@ee “my new eSIM has been dispatched” - I guess I am not getting it in the post today as your support person thought I would. Another day without a phone #EEeSimShame

@EE I wish to formally complain that you are not making it easy to move an eSIM to a new phone. Apple have a process for this but you have not implemented it. It is maddening and a bad user experience that you have to send me a new QR code in the post. In the post ffs.

@EE Going to leave this so-called network on the day of end of contract....It doesn't work, numerous faults, extraordinarily expensive and a rip-off.

@EE Amazing service from lady at EE Southgate Street Bath today - shame we couldn’t seal the deal as EE always offer better deals online...

@EE please help... we’ve had intermittent WiFi for 3 weeks. It was due to be fixed today but didn’t go ahead. I’ve now nearly used all my data. EE is my phone provider & broadband. Heeeelp please!!

@EE I’m trying to unlock an Huawei P30 lite that I got from yourselves in Feb but your website isn’t recognising the IMEI number and Iv spoken to you 3 times on the phone. Keep getting told to go on the website! Please help!!

@EE have you got any plans to fix the reception issues in Bristol? phone is basically unusable when it's not on wifi ffs

Emergency calls only since this morning with @EE

hi @ee you misinformed me, changed my contract, admit to misinforming me but can't revert your changes. now moved to @ThreeUK you've just lost a customer of around 6 years. congratulations!

@EE visited one of your in-store outlets earlier this morning regarding an upgrade. What an experience for all the wrong reasons! Felt for the trainee having to work and learn from a manager whose customer service was so poor. Obviously didn't proceed with the upgrade!

@EE day three of no signal! Unacceptable is a word that could be used!

@EE is there a problem with network coverage. I normally have 5G at the location I’m in but today it’s only showing 3G

@EE Hi, just wondering if you’re ever going to sort out our phone signal/4G in the L10 area? I’ve been with EE for a good few years now, and this has never been fixed. Why am I paying for so much data when I can’t even access it in my own home/street? The coverage here is so bad.

@EE Unfortunately the above link is still not working & it will not let me delete phone number from account because of two-factor authentication!? I have however updated my preferred payment method to my card rather than number.

@EE Hello it says no service

@EE I have only ever had one Apple ID which is why the message doesn’t make sense. Apple support have checked my Apple ID & phone number neither of which are linked to any other ID’s. They said to get in touch with EE as it isn’t a fault from apple. Thanks :)