Freeview Outage Report

Why is my Freeview service not working?

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Freeview is the United Kingdom's digital terrestrial television platform. It is operated by DTV Services Ltd, a joint venture between the BBC, ITV, Channel 4, Sky and transmitter operator Arqiva.

Problems in the last 24 hours

The graph below depicts the number of Freeview reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freeview Outage Chart 11/30/2023 02:25

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Will Freeview compensate me for the outage?

Freeview outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Freeview and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Freeview has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Freeview users through our website.

  1. TV (86%)

    TV (86%)

  2. Total Blackout (11%)

    Total Blackout (11%)

  3. Phone (1%)

    Phone (1%)

  4. Wi-fi (1%)

    Wi-fi (1%)

  5. Internet (1%)

    Internet (1%)

  6. E-mail (%)

    E-mail (%)

Live Outage Map

The most recent Freeview outage reports came from the following cities: Birmingham, Chelmsford, Stockton-on-Tees, Chester, Scarborough, Hailsham, Liverpool, Farnham, Cardiff, Reading, Glasgow, Worthing, Buckingham, Dorchester and London.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham TV
United KingdomChelmsford Total Blackout
United KingdomStockton-on-Tees TV
United KingdomChester Total Blackout
United KingdomScarborough TV
United KingdomHailsham TV
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freeview Issues Reports

Latest outage, problems and issue reports in social media:

  • BenWPope Ben Pope (@BenWPope) reported

    You can have Netflix, Amazon Prime, BBC iPlayer, Apple TV+, Disney+, Hulu, HBO, Quibi, MUBI, All4, ITV Hub, Freeview, Sky, a hoard of DVDs, a VHS library, a crystal ball, a glass shard cursed by a witch, but if you want to watch a specific movie go **** yourself it’s nowhere

  • AmazzinRosey Rosey amazzin 💙nhs (@AmazzinRosey) reported

    I’ll watch it from now on now tv stuff 5usa up yr arses along with freeview **** tv

  • InspectorMorose Inspector Morose 小麦 🇬🇧🇪🇺🇭🇰🇨🇳 (@InspectorMorose) reported

    @hhSonja I did a similar thing 10 years ago, when I bought my current house. I’ve since never missed any of Murdoch’s channels. Back then I just had the UK’s Freeview service, but later added Amazon Prime and Netflix.

  • CUST0D1AN #HertzanChimera Mike Philbin (@CUST0D1AN) reported

    @scottEmovienerd bag that **** up right away, and url me when it's online freeview

  • FormulaStoo Stoo G (@FormulaStoo) reported

    It's the annual game of Hunt the MotoGP Freeview highlights next week, with nothing listed in today's RadioTimes but Quest presumably down to show the series again

  • jasondcoles Jason Coles (@jasondcoles) reported

    @LGUK Sorry but its still disappointing, separate apps for each catch service is not user friendly hence the need for Freeview Play. It’s a kick in the teeth for those who have invested in your product, especially as your promoting new models with Freeview Play. We have been let down!!

  • Page_888 Matthew H (@Page_888) reported

    @tvliveforum @DylanDylan1909 @Ident_Circle The font was also used for their daily Milkshake! and Shake! strands. Viacom seem to have leased the Shake! brand for Channel 10 in Australia for 10Shake!, a channel mostly showing various Nickelodeon and MTV series on their Freeview service.

  • LCH1882 Lee (@LCH1882) reported

    @Mikalisyid My contract with Sky ended last month & I never renewed. 17 years a customer & I finally had enough. We have Amazon Prime, Netflix, Freeview & so far we’ve literally not noticed it gone as a family. I had the full Sky Q package for £65 so did have a good deal but glad it’s gone.

  • gemisinlondon Gem (@gemisinlondon) reported

    @MattWWoolwich Haha, my TV only has apps and not conventional channels other than some bizarre Samsung random channels, never really saw the point of getting Sky or freeview as it’s just mainly Netflix these days!

  • sad19 Sue (@sad19) reported

    @FreeviewTV Hi, I’ve had problems with my freeview feed for about a year in the Medway area. It was pixelated for a while and had only channels from no.12 onwards, then no signal again. Later worked for a few days, now no programmes for ages now and retuning doesn’t work.

  • AdeyBabes Adrian Theobald (@AdeyBabes) reported

    @SueAnneWilliam2 @skytv Sky isn’t for poor people. Enjoy freeview.

  • nicktweet Nick Wray (@nicktweet) reported

    @SkyNews video on @10DowningStreet looks terrible via Freeview...

  • mikeybray17 mikey bray (@mikeybray17) reported

    @LGUK @FryFive @LGUKCare They don't work because the TVs don't have freeview play absolute arseholes get your **** together because there's alot of disappointed people here and you don't care on bit 2021 TVs have it though magically MONSTERS!!

  • Mark56623345 mark Hughes (@Mark56623345) reported

    @a516digital But your right with your answers, tech questions, you hit a brick wall, or harry hill, whom i never asked for in the first place, if freeview think theyve answered my problem, well!

  • fyldeaerials Fylde Aerials (@fyldeaerials) reported

    Are you fed up with there never being anything to watch on normal television? #satellite #freeview

  • Mark56623345 mark Hughes (@Mark56623345) reported

    @a516digital Ive reached the conclusion now, that reception in my location is poor, along with about 62 others. Dispite scripted advice from freeview. No it does not work. My parents live about a mile from me, they can get, oxford, sandy heath, crystal palace

  • Carti_Mandua LadyAnniSpiceInCognito#CountessBimboIsBack# (@Carti_Mandua) reported

    @Gidon_Barak We watch most docs on Freeview about the camps etc ..horrific I know but more people need to watch them ... & whats noticable is that the survivors when telling their awful stories always smile are never bitter ... certain people could learn from this .. brings tears to my eyes

  • JenaNYC76 Jena Mihalovic (@JenaNYC76) reported

    @LGUKCare @zhriszowen Same issue and I read the freeview issue was corrected? But nothing appears?!?!

  • LGUK LG UK (@LGUK) reported

    @jasondcoles Hi Jason, unfortunately LG and Digital UK were unable to reach an agreement for a Freeview Play device in time for the rollout of our 2020 TV range. However, we are working with the broadcasters to support the remaining UK catch-up apps as soon as possible. (1/2)

  • cahillaudio Talanoatime (@cahillaudio) reported

    ... he was holding an old 4" battery b+w TV set with one channel and virtually unwatchable. He had lived that way for years.. Life hadn't been kind. It bugged me so I got online and ordered a sat dish and Freeview box that he could connect to a broken portable CD player he had...

  • AliOnSafari64 David Alistair Rogan (@AliOnSafari64) reported

    @TVgroup_UK Hi, yesterday I had a KG55K2020UK delivered. After spending a long time tuning/setting it up, I have some channels showing as ‘data only’. Eg. Ch271 - Channelbox. Why am I unable to use this basic Freeview service on a brand new tv? (Aerial & Internet both connected).

  • JSDMN87 Jen (@JSDMN87) reported

    @NOWHelpTeam since the update the smart box (the freeview version) is really slow and can’t watch tv from the TV guide, have to go into the nowtv bit. Is this issue going to be resolved? Some shows are glitching too. My broadband is working perfectly. #nowtv

  • Mark56623345 mark Hughes (@Mark56623345) reported

    @a516digital As to freeview, better off talking to harry hill, they know absolute nothing about the problem i had. 4 times ive had this looked at now, because freeview passed my details on.

  • FeelitWorking aka James Bond (@FeelitWorking) reported

    @AppSecBloke I was complaining at Virgin for putting the Bill up to £57/month when the TV service is the same as Freeview&Freesat and I don't need a home phone. Only with them for Internet until I find a different offer. People I work with pay hundreds a month for services you mention.

  • Northma75852728 Northman (@Northma75852728) reported

    @GBNEWS Possibly a stupid qustion but will that channel number be same on freesat as it is on freeview?

  • qslikely Quentin's Backdraft (@qslikely) reported

    @Clare_Dales @PeoplesPool Yes, on iPlayer. Called Dhan Uisge (To The Water). I'm never sure about which Freeview transmitter transmits what group of channels. On satellite , if its up there for the UK, you can get it. No effing govt flogging off little bits of it!

  • grunthos Grant Burton (@grunthos) reported

    All that chizz has broken the Freeview.

  • jennimcparland1 Jennifer McParland (@jennimcparland1) reported

    @TaraGrace_ I live in the north (in a city) and can’t even get many UK freeview channels because My service comes through a relay transmitter!

  • AmazzinRosey Rosey amazzin 💙nhs (@AmazzinRosey) reported

    @freeview wtaf taking #SVU off 5usa why why why?then u put other crime **** on

  • keithtmccartney KΞiTH 👊😎👊 McCartney (@keithtmccartney) reported

    @redparaman @colinbrazierGBN I have a fairly new LG and the Freeview app came pre-installed, but won't I need a fv aerial for it, it's not going to load anything just because an Internet connection is there, I've never loaded fv before, don't know how it works, I use streaming apps for all media.