HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Sutton Coldfield, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Sutton Coldfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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HSBC Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
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Animesh Ghose (@ghose_animesh) reported from Birmingham, England@HSBC_UK hi one of my friend is having issues with credit card direct debit dispute. He has been trying to resolve it with your customer care team for many weeks but not getting anywhere. Will appreciate if someone can get in touch with him. Plz DM for his details. Thanks
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judith coleyshaw (@pudin54) reported from West Bromwich, England@HSBC_UK On online banking I keep getting a message GSA error. I have cleaned out cache and cookies and history, I have used 2 browsers. No joy. Using mobile banking I get message something went wrong. Your status says everything is fine! When will a normal service be resumed.
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Spence ⚽AVFC⚽ 🦁 🏴 (@spence1975) reported from Coleshill, EnglandAnyone having issues with the HSBC banking app? @HSBC_UK
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Sheldon Tarpey (@SheldonLT) reported from Birmingham, England@enrubeyma @HSBC_UK I literally had the same problem yesterday. My question can’t be answered online and yet I never managed to get through on the phone after 40 mins yesterday. Painful.
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Ron Morgan (@Morganron) reported from Coleshill, England@HSBC_UK is there a problem with the app it says service unavailable.?
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Eddie Clarke 🐝 (@eddieclarke96) reported from Birmingham, England@HSBC_UK @aheard15 Just update your app. You’re the problem, not iOS 16. All other banks have done it. Why not you? Second rate service #hsbc #firstdirecthelp #fail
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Mohammed Sajad (@mosajad) reported from Birmingham, England@HSBC_UK been on the phone from 3pm. Over 4 hours and you have cut me of 3 times. "busier then usual times" such poor service. Time to move to a more reliable provider. Standards have dropped. 😔 As a business account you clearly don't value.
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King Of Ink Land ® (@king_body_art) reported from Birmingham, England@HSBC_UK please can someone please reply to my reply DMs not good first experience of customer service in switch service
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Mohammed Sajad (@mosajad) reported from Birmingham, England@HSBC @HSBC_UK still here plodding along waiting for you to answer. If anything I could crown you the worst customer service in the UK. #time #money #badservice
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Eddie Clarke 🐝 (@eddieclarke96) reported from Birmingham, England@HSBC_UK @RenaudGuerin Oh dear. You really don’t like offering customers a service do you? All other banks have accepted iOS 16 public beta. But not you! Does that mean anything to you? It should #hsbc #firstdirecthelp #fail
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Jake Malnew (@JMalnew) reported from Solihull, England@HSBC_UK @SpursOfficial @SpursWomen Anyone having problems logging into app??
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King Of Ink Land ® (@king_body_art) reported from Birmingham, England@jessphillips might need to fire you an email about public sector issue and my identity @HSBC_UK Currently with branch manager having procedule issues with opening my bank account
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StunnerCurves (Birmingham,UK) £3 O.F💦 (@StunnerCurves) reported from Birmingham, England@ae368e1f9fd14ad @HalifaxBank @HSBC_UK I know many working girls who have had money ‘disappear in transit’
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StunnerCurves (Birmingham,UK) £3 O.F💦 (@StunnerCurves) reported from Birmingham, England@ae368e1f9fd14ad @HalifaxBank @HSBC_UK Yeah they’ve mentioned that to me b4 when the Paying In machines have been broken & now Out of Service by sum1 numpty ramming a paper clip or bundle of old £5 notes in. But I don’t trust the Post Office sadly
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Shazla (@taralfie) reported from Walsall Wood, EnglandWell absolutely disgraceful behaviour from you as a bank to close a 16 year olds account leaving her stranded with no access to her funds SHAME ON YOU and no explanation @HSBC @HSBC_UK @HSBCUKBusiness #dontbankwithhsbc #hsbcdisgrace
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Paul Hughes (@stanbutlersp17) reported from Birmingham, England@HSBC_UK your new app a sack of **** can’t log on can’t even get on to log in keeps cutting out
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kul3x (@kul3x) reported from Birmingham, England@HSBC_UK 4 times I called and 4 times cut off from a landline. Customer service? Think not!
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@MGAlzheimers (@mgalzheimers) reported from Birmingham, England@HSBC_UK Harborne your customer service is lacking. Queue for ten minutes with change bags to pay in to be told I have to know the amount I’m paying in so he can “check my workings”. Went to the post office and they took it without question - and paid it into my HSBC account 🤯
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Eddie Clarke 🐝 (@eddieclarke96) reported from Birmingham, England@HSBC_UK @bat1150gs How about doing something now instead of waiting until September! You let customers lose access to their accounts and then say we can’t be bothered to do anything to make the app compatible, like all other banks have done #hsbc #fail
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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DG (@rordowg) reported@HSBC_UK Having issues sending international payment. Error is GBB-INP-1266 - please can you advise?
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Paul Richardson (@PaulGRichardson) reported@HSBC_UK hi guys… my Kinetic app has been down for a few days.. any idea when it’s coming back up?
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Ruth Anders (@987Anders) reported@HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.
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Manda 🇵🇸 🍀 (@mandacfc) reported@HSBC_UK are an absolute disgrace. Almost a month we haven’t had access to our online banking. I have spent hours every day on the phone trying to get support. Speak to different people every time. I will be removing all my clients from your service. DO NOT USE HSBC FOR BUSINESS!
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Ben (@Ben38695291) reported@HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account
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🆁 (@CapitalR) reported@HSBC_UK I’ve already ordered a new card but it’s unbelievable that two staff members failed to advise me to cancel and order a replacement, rather just “see what happens” attitude. The customer service and care is truly appalling.
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Beth (@befffffani) reported@HSBC_UK also, please revert back how to log onto the desktop site. I like to use it on mobile sometimes and Impossible to log in now as it needs the QR code from the app.
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DailyDOOH #AdTECH #DOOH #AI (@DailyDOOH) reportedI know it doesn’t work this way but I have been a customer of @HSBC_UK for over 40 years (when it was simply Midland Bank) and have had, at times, three current accounts and a mortgage with them so why don’t I ever get invited to @QueensTennis as a guest?
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Lynn Hamer (@evilbluebird) reported2/2 @HSBC_UK do you have any ideas,how you can sort out this mess ? Because as soon as I can access my account,I will be closing it down,due to sub standard customer service. Please let me know what I can do,so I can access my account
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Diane Hackney (@dithespy50) reported@HSBC_UK You don't know what my repeated bad experiences are so how can you apologise for them? The same problem happened in April, May & today. I was told in May the problem has been resolved but it hasn't. Repeatedly denying me access to my own money because of your errors is disgusting