Nationwide

Is Nationwide down in Horley, Surrey, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Horley, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Horley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Horley, Surrey, England 11/13/2025 23:25

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (52%)

    Mobile App (52%)

  2. Website (21%)

    Website (21%)

  3. Transactions (12%)

    Transactions (12%)

  4. Login (9%)

    Login (9%)

  5. Transfer (6%)

    Transfer (6%)

Community Discussion

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Nationwide Issues Reports Near Horley, England

Latest outage, problems and issue reports in Horley and nearby locations:

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Zachary__reeder zachary f reeder (@Zachary__reeder) reported

    Just a warning for everyone @AskNationwide customer service agents try and say you can't record the conversations with them, by uk law any company that warns you of recorded calls you can also record the calls that is their consent. Constant lies. I implore you to use anyone else

  • jaylie_hale Jaylie Hale (@jaylie_hale) reported

    @AskNationwide I have two pending payments from boost power that were declined last week. Boost said it was a technical issue on their side and the money would be returned from pending to my account, but so far it hasn’t?

  • LB95LB LB (@LB95LB) reported

    @AskNationwide I input all my details, then use the card reader and it all appears to be fine. Then once I click to go to make the payment I get hit with the service error. It meant I had to pay to use in branch bank transfer a few months back.

  • Zachary__reeder zachary f reeder (@Zachary__reeder) reported

    @AskNationwide Already tried and no help just " we dont know what happens you can contact hmrc to request a new cheque" even though we have receipts ect . Absolutley horrific.

  • JamesWalsh72 James Walsh (@JamesWalsh72) reported

    @AskNationwide I have already been onto the chat function and added details to the original complaint. Really disappointed in the lack of customer focus.

  • ELIO_P_THFC Elio (@ELIO_P_THFC) reported

    @AskNationwide you have just given me by far the worst customer service experience I’ve ever had from any organisation, and as a customer of over 20 years I’m now so almost certainly moving every service I use with you to one of your competitors. You need to do better.

  • Make_SaveMoney SaveMoneyMakeMoney (@Make_SaveMoney) reported

    Get access to 5% interest on your money and an interest-free arranged overdraft for the first 12 months with our online current account @AskNationwide. Plus, for switching, if you're not yet a member, you could get £100. If you're already a member, you could get £125.

  • joe_muff Joe Duff (@joe_muff) reported

    @AskNationwide hi, I’m trying to find wether or not my credit card has car rental insurance in Mexico but can’t seem to find anything. Can you help please?

  • jonnynewbs John Newbery (@jonnynewbs) reported

    Wow. @AskNationwide customer support has fallen off a cliff. Rude, unhelpful staff not able to willing to do anything to help.

  • LB95LB LB (@LB95LB) reported

    @AskNationwide I've tried both - get the same issue every time still. Technical error or something like that. The card reader gives me a code, I input that and then I get a message saying it can't go through due to technical/service error.