Nationwide

Is Nationwide down in Edenbridge, Kent, England?

Some problems detected

Users are reporting problems related to: mobile app, website and transactions.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Edenbridge, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Edenbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Edenbridge, Kent, England 11/13/2025 13:30

November 13: Problems at Nationwide

Nationwide is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (52%)

    Mobile App (52%)

  2. Website (21%)

    Website (21%)

  3. Transactions (12%)

    Transactions (12%)

  4. Login (9%)

    Login (9%)

  5. Transfer (6%)

    Transfer (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports Near Edenbridge, England

Latest outage, problems and issue reports in Edenbridge and nearby locations:

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

  • mulberryjane penelope shitstop .. 🇪🇺💙❤️🐟 🏳️‍🌈😤 (@mulberryjane) reported from Tonbridge, England

    @AskNationwide Thanks. I’ve already logged via the online chat service. In an ironic twist they will apparently call me in 3-5 days. I imagine unless I answer their security questions the conversation might be quite short …

  • bunnies6675 Nikki Thomas (@bunnies6675) reported from Sevenoaks, England

    @AskNationwide my ISA was transferred to you about 2 months ago but I still have no option of transferring money into it from my other accounts with you. Please help!

  • mulberryjane penelope shitstop .. 🇪🇺💙❤️🐟 🏳️‍🌈😤 (@mulberryjane) reported from Tonbridge, England

    @AskNationwide Leaving your customers open to identity theft …. You’re calling people out of the blue ! Really poor practice. And nothing on your website to allow people to check it’s your team either.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • LauraVi88114941 Laura Vieira (@LauraVi88114941) reported

    @AskNationwide is there a problem with making payments using the app? I’m trying to make a payment and keep getting a message to say it can’t be processed at this time. Thanks!

  • amyvupton Amy Upton (@amyvupton) reported

    @AskNationwide I’ve just had a replacement debit card sent as contactless wasn’t working on my previous card, but I’m now having the same issues with my new card - not working for contactless or on the underground despite having activated by using pin?

  • ScrutiniserNo9 TheCentralScrutinizer (@ScrutiniserNo9) reported

    @AskNationwide I set up a new current account in branch yesterday. Was sent a message this morning telling me it is now active. Check app not showing. Seems I have been given a different customer number tk the one I already have.

  • HastingsLesley LH 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴‍☠️ (@HastingsLesley) reported

    @AskNationwide They did get through again but I still can’t access any of my money in spite of them saying it would be sorted. Everyone was really helpful but your processes are so slow in restoring your service. Gonna set up another account with another bank as a back up now.

  • katej1984 Kate J (@katej1984) reported

    @AskNationwide Yeah, and after I’ve verified, I click ‘continue’ on the website, and it comes up with ‘you need to verify’ again. An endless loop. It’s happened on several sites, which indicates the issue is at your end

  • HastingsLesley LH 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴‍☠️ (@HastingsLesley) reported

    @AskNationwide so my account has been comprised and frozen. Told to go to branch with ID. Been here over an hr and adviser just been cut off by your fraud team - I have 50 mins before the branch closes and have no access to my money or internet banking. Sort out your systems.

  • Mattpsychol Matt Brown 💙 🇺🇦 (@Mattpsychol) reported

    @AskNationwide The error message in the pic in my tweet appears saying there’s a technical issue

  • BarbaraGuinn1 TheChattyScientist (@BarbaraGuinn1) reported

    @AskNationwide what is gong on? W are trying to report card fraud on a Nationwide account and your 0800 055 66 22 number keeps saying sorry we can't take your call at this time. We have froze the account but would like to report the activity. Please help!

  • JakubK2030 Jakub Kozlowski (@JakubK2030) reported

    @matthewbrookson @monzo Having to wait 5 days for a new PIN is terrible @AskNationwide. So inefficient in many ways.

  • galatis_sharon SharonLeigh (@galatis_sharon) reported

    @YSelsavonha @AskNationwide And yet NATWIONWIDE….. I’m still waiting for a response to my actual complaint!!!! Get the staff - doing more with less isn’t working - stop being greedy and spend some money on recruitment! #banking #Mortgages #nationwide