NatWest status: access issues and outage reports

Problems in the last 24 hours in Morden, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Morden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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NatWest Issues Reports Near Morden, England

Latest outage, problems and issue reports in Morden and nearby locations:

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  Maggie - wear a mask 💙🏳️‍🌈🌱 (@maggieinlondon) reported 2 minutes ago from Wandsworth, England

  @carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!

• 
  Niamh O'Reilly 😷 (@thatniamh) reported 5 minutes ago from Hammersmith, England

  Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****

• 
  Geoff Whitehouse (@ByGeoffW) reported 10 minutes ago from Croydon, England

  For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.

• 
  Bert (@XBerts) reported 12 minutes ago from Lambeth, England

  @NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!

• 
  💙 Stacey Killon (@beady_stace) reported 15 minutes ago from Worcester Park, England

  Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest

• 
  nadia holmes (@nadiaholmesx) reported 27 minutes ago from Wandsworth, England

  almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh

• 
  Bert (@XBerts) reported 28 minutes ago from Camberwell, England

  @NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever

• 
  Joanne Timms (@LdnCinders) reported 31 minutes ago from Croydon, England

  @sainsburys I just said they reported no issues! I literally just messaged natwest themselves. I'll shop elsewhere as every other website is processing payments via visa fine apart from yours. Who knew it this hard to order soap powder and bleach?

• 
  Jack Head (@JackHead95) reported 43 minutes ago from Richmond, England

  ‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/

• 
  Miguel Viegas (@miguelagviegas) reported 44 minutes ago from Wandsworth, England

  @Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Funmi (@Funminz) reported 3 minutes ago

  Joint borrowers earning £150,000+ can now borrow up to 6.5× their income. NatWest will lend at 6.5× for higher earners, but only if they’re borrowing 75% LTV or less. Pros Higher borrowing power — High income earners can access larger mortgages, which helps in expensive markets like London where property prices are high. More competitive offering — NatWest becomes more attractive to wealthy buyers who might otherwise go to specialist lenders. Useful for joint high earners — Couples earning £150k+ combined can stretch further to buy homes in premium areas. Potentially better rates — The article notes NatWest often has best buy rates, so borrowers may get both a high LTI and a good interest rate. Cons Higher financial risk — Borrowing 6.5x income is a big commitment. If interest rates rise or income drops, repayments can become stressful. Lower LTV allowed — To borrow at 6.5x, you must have at least a 25% deposit. That’s a huge barrier for many people. Only for high earners — This doesn’t help average income buyers struggling with affordability. It widens the gap between who can and can’t buy. Could push prices up — Allowing people to borrow more can fuel higher property prices, especially in already expensive areas. This move is good for wealthy buyers who want bigger loans, but it does nothing for regular earners and may even increase market pressure. It’s a strategic play by NatWest to attract high income clients, not a broad affordability solution.

• 
  Di Beirne (@ScattyCat) reported 4 minutes ago

  @NatWest_Help 2/2 problems. I've contacted HMRC, they said it's not a problem at their end, must be NatWest as I can log in, but then approval screen is blank. Is this a known issue? Please ask your I.T. to fix it. Been waiting for a reply in app customer service for over 10 hrs

• 
  UrbanKoala666 (@JamieCurzon1) reported 4 minutes ago

  @NatWestBusiness @NatWest_Help Dear Natwest, I would like to take this opportunity to say that your in-branch service for business customers is diabolical. Some of us cannot afford to wait for an hour to be served cash. Why can't there be a business queue and a personal queue?!

• 
  Pulp Librarian (@PulpLibrarian) reported 8 minutes ago

  Smiley Culture: NatWest On Line (1986). This is one of two adverts reggae star Smiley Culture did for the bank, promoting their On Line bank accounts aimed at teenagers. UK banks leaned heavily into the teenage market in the 1980s, on the assumption that customers rarely changed bank accounts. If you got the customer young they would stay with you for life, so why not give them a cash card and a free sports bag when they were 14?

• 
  WGCitizens (@WGCitizens) reported 15 minutes ago

  My reward for years of customer loyalty to NatWest bank? Their pockets stuffed with profit and the high street branches closed, including WGC. Customer service? Nah, just shareholder fixation…and a failure to support those who’ve supported their company.

• 
  Nde Ehugbo (@CaptEnai) reported 16 minutes ago

  @Big_Mck I used to once use my NatWest, Lloyds card in Nigeria ATM. No issue. Problem started with Buhari

• 
  Ali@Makely (@MakelyStudio) reported 17 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Citibank. Mercedes. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at companies most startups would kill to work with. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. now I build the same systems for funded startups.

• 
  Geoff IX (@geofftheninth) reported 18 minutes ago

  @Gibintbank I keep to call you to to fox the issue with my account but you can't be ******. You should all be going to natwest.

• 
  PAUL GODWIN (@godders2304) reported 20 minutes ago

  @McNicol94 @NatWest_Help Same here. Two different atms. And Post Office. NatWest phone Adviser said it must be my card. Tried to issue a replacement card and couldn’t action that either. What’s happening @NatWest_Help

• 
  mollieandarchie (@mollieandarchie) reported 23 minutes ago

  @JonBergdahl @alicemodigliani Not surprised after looking around my local NatWest this morning. Staff wearing football shirts! WTF. I let person behind me go first so I at least got the Tottenham shirt cashier. Then I was interrogated why I was withdrawing a few grand in cash.