NatWest status: access issues and outage reports

Problems in the last 24 hours in Morden, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Morden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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NatWest Issues Reports Near Morden, England

Latest outage, problems and issue reports in Morden and nearby locations:

• 
  💙 Stacey Killon (@beady_stace) reported 6 minutes ago from Worcester Park, England

  Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest

• 
  Jack Head (@JackHead95) reported 12 minutes ago from Richmond, England

  ‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/

• 
  nadia holmes (@nadiaholmesx) reported 18 minutes ago from Wandsworth, England

  almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh

• 
  Geoff Whitehouse (@ByGeoffW) reported 31 minutes ago from Croydon, England

  For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.

• 
  Bert (@XBerts) reported 37 minutes ago from Camberwell, England

  @NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever

• 
  Bert (@XBerts) reported 48 minutes ago from Lambeth, England

  @NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!

• 
  Joanne Timms (@LdnCinders) reported 51 minutes ago from Croydon, England

  @sainsburys I just said they reported no issues! I literally just messaged natwest themselves. I'll shop elsewhere as every other website is processing payments via visa fine apart from yours. Who knew it this hard to order soap powder and bleach?

• 
  Niamh O'Reilly 😷 (@thatniamh) reported 52 minutes ago from Hammersmith, England

  Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****

• 
  Miguel Viegas (@miguelagviegas) reported 56 minutes ago from Wandsworth, England

  @Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience

• 
  Maggie - wear a mask 💙🏳️‍🌈🌱 (@maggieinlondon) reported 57 minutes ago from Wandsworth, England

  @carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mancunian 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Mancunian63) reported 4 minutes ago

  @NatWest_Help customer service at natwest is dead. Got a platinum account that's useless. The insurance it comes with is worthless. Rang to complain, and they transferred me to the insurer I was complaining about. They tried to fob me off by transferring me to someone else. Joke.

• 
  John Lundstram (@Lundstrams_peg) reported 8 minutes ago

  @JonnyLavn @ScotlandSky Have a wee read of the crown prosecution service website. Also stops you looking like a right ******* idiot on here Copernicus. Alternatively speak with natwest a company which was famously criminally prosecuted recently. Want it in words of one syllable or less next?

• 
  Ali@Makely (@MakelyStudio) reported 10 minutes ago

  10+ years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. Here's what I learned: Bad product flows can cost thousands, or even millions, in lost revenue. Regardless of company size. What kills conversions in big-name products does the same for startups: - Onboarding that loses people in the first 60 secs - Pricing pages that confuse instead of convert - Sign-up flows that cause decision fatigue I’ve seen that when you fix these - you get more from the traffic you already have. Now I build those same systems for funded startups - so they keep the users they've already paid to get.

• 
  Phil page (@sixthtimelucky6) reported 10 minutes ago

  @GavinBoby @RedbridgeLive despite several complaints about the use of the former NatWest bank as a mosque in Barkingside High St it appears you have decided to not act upon these!! You are truly letting the community down by not taking us seriously !!!

• 
  AUDS 🇨🇩 (@stackscobain) reported 11 minutes ago

  NatWest done bits with this new pots feature in this recent app upgrade 🥲👏🏾. They still have a few tweaks they gotta make (setting up standing orders and renaming pots without having to close them) but they have a customer for life in me I fear 🥲🥲🥲.

• 
  Erin 🍉 (@anon_alice_) reported 12 minutes ago

  @Shellfromzero That's **** for you babe. A long time since it happened with Natwest (thank god) but I remember it could be stuck a while xx

• 
  Toby (@Toby1062065) reported 19 minutes ago

  When I pushed for answers your team implied I was part of a fraud pattern — despite your own agent’s written warehouse confirmation. PayPal and NatWest can’t help due to direct debit rules. Now pursuing Small Claims Court. All evidence documented.

• 
  Gillian richardson (@gipsygillo) reported 20 minutes ago

  @NatWest_Help finding it incredibly difficult to access previous sainsbury’s savings account that transferred to natwest 😢😢😢😢

• 
  Stephen Mills (@Stephen_Mills85) reported 20 minutes ago

  @afneil And also, she said “people working in a bank.” Not “bankers.” Somebody working at Natwest, opening accounts and helping pensioners with their PIN number enquiries should not be necking a couple of wines on their lunch break.

• 
  Julie D Irwin (@JDIrwinbooks) reported 20 minutes ago

  @sabaone @NatWest The current account on the online bank goes back 7 years, but the credit card goes back only six months. The customer service bods say they can only access back a year. Sounds like a fob off to me.