O2 Outage in Wotton-under-Edge, Gloucestershire, England

@O2 with all due respect, your phone service is absolutely ******* horrendous. No 4G in Bristol although I live centrally and my phone constantly tells me I have no internet connection. It’s such bollocks considering how much I pay a month. @VodafoneUK can you help me?

@O2 I have been plagued by cold calls from you guys of late offering a discount on my service. I don’t even have a contract with you! Today, exasperated, I requested my number be removed from your list and that I was pissed off receiving these calls. I was told to “**** off”

@o2 can you help me activate my phone sim, I’ve rang countless times to no avail. Why is this so difficult.

@O2 Well, that’s a lie. Just been online chatting with Prinash and he’s sorted me some compensation for the hassle. Would still prefer a network though.

@o2 I'm having issues calling anyone ....are there issues on the network? I can't call anyone to find out!

I'm now with @giffgaff still using the @O2 so signal with them still be the same but no hidden and nasty price rises

@O2 been trying to get hold of help From customer help line but to no avail freeze billing now until we get back to work or come get your phone help people stay in touch until the crisis is over

@O2 I'm really disappointed with O2 and your courier @DHLParcelUK. I upgraded my contract with you and asked for a delivery date of 05/03/20. I waited in all-day for nothing. I tried to contact DHL and didn't receive the courtesy of a returned call. Very poor service all-round.

@O2 are there signal problems in bristol i havent been able to get signal for hours

@O2 is there any issues in BS1 area In bristol, can’t use and apps and internet is none existence

@O2 This is getting ridiculous every time I go into BS1 area of Bristol I get no signal and only 0.43mb data speed how am I meant to us fmy phone with that slow speed and u say u invest billions in the network yet I can only get 0.43mb so someone is lying I think #o2 #joke

@O2 this is getting ridiculous every time I go into central Bristol I basically have no signal and I think why do I bother paying my bill if everyday I go into central Bristol I can’t even use my phone yet When u pay for a service u expect it not a half service 😞😞😞😞

@o2 you put the phone down on me because I wanted to speak to shift leader. @Discrimination

@O2 can’t believe you Discriminate against people with learning disabilities. I can’t drive ever so no need for d/licence and to scared to travel abroad so no passport. I was a loyal customer that will be joining @EE as they happy to help

@O2 Bs4 3dr you don't want to help, it's been like this for 6months now!! 🤬

@d2h2_ @O2 Although you’ve been giving me grief I can answer your question. Roaming will work in Spain subject to fair usage policy. Dependent on network, EE are best but Vodafone are good. You can buy a sim for €25 locally. All bars cafes have free WiFi.

@O2 I would just like to ask why my signal is so shocking, I can’t get signal anyware in my house or when I leave I rarely get signal. Is there a chance you could please check your signal systems as being in the Center of Bristol and having no signal is not customer satisfaction!

@O2 how long does it take to fix a mass it’s been over two weeks and it’s getting beyond a joke now. 😡😡😡

@O2 You can move your data up and down

You’re phone signal in #Bristol @O2 is shocking! #nothappy #thinkingofleaving

@O2 I changed network from O2 halfway through July and now I have a full month’s bill from you. On hold with your customer service phone for 14 minutes only for the call to almost immediately drop…I’d like someone to sort this out for me as I don’t owe a full month’s bill

@O2 Right, I'm now receiving constant automated calls about a payment that I don't owe you. Make them stop, or I cancel the contract and you can fight me in court.

@O2 can someone dm me I need some help thanks

@O2 Seriously O2: study and learn: 1. I Login to O2. 2. Go to Manage my Details. 3. Sec code sent to ancient, unused number. 4. Therefore, cannot manage details or change to new number. Please tell me you understand why I cannot upgrade my phone or buy new contract with O2?

@O2 @TheO2 - I am unable to make or receive calls is the network down?

@O2 I'm having trouble accessing my account to make a final closing payment. I'm able to log in, but when pressing the 'Pay Now' button, it asks me to log in again and doesn't allow me to do so even though I'm using the same credentials. I'm unable to use the app as well

@staceyayeh @O2 Wow, that's shocking from @O2 - their reputation for bad service is one thing but showing this stuff at active and still charging through the nose for it is another!

@O2 My phone has been disconnected since Saturday. I was told I’d have service back within a few hours, maximum 24. It’s now Monday and I still can’t use any services on my phone and nobody in your customer service team is answering. What am I paying for if I have no service?!

@O2 your customer service is absolutely horrendous. You’ve charged me £1,000 when I have the screenshots to prove that you shouldn’t have! The worst company possible!

@O2 hi, I cancelled my sons O2 contract in May but you’re still taking payments. I’ve tried to phone but been on hold for 30 mins! Help!