O2 Outage in Witham, Essex, England

@O2 urgent my new provider activated the PAC code provided by you. Their sim card does not work because apparently my device is locked with you. I cannot text you to get it unlocked. Please help asap.

@O2 so I have 3 accounts with o2 and looking at an upgrade to iPhone 12 in March for 2 of my accounts but it’s cheaper to leave and rejoin or go elsewhere #terrible #noloyality #rubbishdeals

Hello @O2 I’ve accidental damage to the rear of my iPhone 11 Pro Max. Only had the phone 3 months so will it be covered under warranty?

Is transferring of SIM cards supposed to give me no service on both my old and new phone @O2??

@O2 Extremely slow data coverage for the past 3 weeks.... any help?

Why am I still paying full price for my tariff when the mast is down in my area and has been for a while now? I can’t access my network properly so why should I still pay? @O2 sort it out please!

Beginning to regret renewing my contract with O2, their coverage in Chelmsford is awful. My 4G works about 20% of the time. @O2

@O2 hi there I have just joined o2 when I signed up I gave my pac code but the sim has turned up today and it’s not my old number ... please help

Absolutely love @O2’s recycle service. Upgraded to the new iPhone 11, sent off my old iPhone XS and received £400 into my bank account today! 🙌 That is going straight into the holiday fund! 😎

@O2 I hope I'm gonna have a discount in my phone bill this month for your network constantly being down

@O2 GREAT NETWORK IS DOWN AGAIN!!

@O2 I cannot log in to my O2 - I have tried the password reset many times it just tells me I have put the digits in wrong ( which I haven't!) Or that it cannot find an account with my number.... despite sending me the digit texts! Please help!!!!

@O2 I know for a fact that is not true, as my partner had the same issue (mast issue that only can’t to light when she reported it multiple times) August and you credited her.

What’s with the really bad signal around Dorset @o2

@o2 you sent me a letter last month saying I can end my contract with no early termination fee, this week I get an email saying I’ll be charged the termination fee and your lovely customer services put me on hold then cut me off! I won’t be paying a thing!!

@O2 Hi, I have done this and as usual after I click on sign in I am brought back to the Community landing page with the option to Register or Sign in appearing.

@O2 I have DM’d you now. Four weeks with zero contact from the Fraud department is disgusting customer service. What the hell is going on at O2?!

Apparently when @O2 take a direct debit payment as scheduled they dont class that as paying your bill??? No calls or data when the payments were made on the 27th? Getting crappy signal as the ‘mast needs fixing’ hasnt been fixed in the months its been broken and now this *****!

@O2 sort your network out

@O2 please can you help with this? Need to know whether this is something that needs to be done by me or because I submitted when purchasing my new sim only deal there is further action needed.

@O2 Also, this kind of things make me wonder if I still want to be an O2 customer. Just saying ... If you act like this with a simple breakfast I don't want to know how you deal with other issues.