O2 Outage in Swinton, Rotherham, England

Really glad I managed to leave @O2 and go back to @EE. They said they couldn’t guarantee signal on the 🚂 dropping me down to E like it’s 2005! But I’m here with 5G on EE! #Signal #Connectivity

@O2 any chance someone can help. Had a new sim delivered. It’s saying sim not provisioned. Can’t call anyone. And your online chat service isn’t available

@O2 On the commute into Sheffield I had issues with signal, at time went to 3G (I can’t remember the last time I saw 3G with @EE). I also had some signal issues whilst at work in the centre of Sheffield & didn’t once achieve a 5G signal.

@AppleSupport @O2 Hi! My Apple Watch is losing charge super quick (it was fine before) and when it’s charging it’s literally burning up! It’s too hot to put on! My old one never did this 🤔

@virginmedia @O2 Its definitely you lot Robin as your broadband service was a disgrace when I moved to you and I had to pay out for cancelling contract early. If this is what’s to come O2 then you will a customer of over 15 years.

@O2 have spent most of day trying to sort my NHS discount - system does not recognise my work email and not keen on sending wage slip details - online and phone contacts not working out - please can you help?

@O2 I need help setting my new SIM up was told to ring when I received it your automated machine keeps hanging up on us is here a way you can get some Ody to ring me please

Hi @O2 I have no complaints about your service but if you advertise on GB News I will immediately change my mobile phone provider #DontFundGBNews

@O2 how do I cancel an order that I’ve made

@O2 Saying there’s now a mast down but it’s useless normally anyway. Terrible.

@O2 - 2nd time got through to Customer Services rep Neil Clarke. Excellent service and very informative. A credit to your team and he could certainly have taught the first guy something. Please try to reduce hold times though took me nearly 2 hours in total 😬

@O2 A very mixed service today. Nearly lost the will to live after being on hold for 27 mins then being put on hold and cut off - your first representative didn't even bother to call us back - do you know how frustrating that is! Another 35 mins on hold and finally got through!

@JordKnowles @O2 They aren’t restocking till late January. Confirmed via phone support. Beyond annoyed.

@O2 It’s not in stock for anyone, how about you reply to some other people that DM’ed you over the same issue? The incompetence here is staggering.

@O2 It’s an issue for everyone, not just me. Either delist it from your website as it’s obviously not in stock. It still says next day delivery right now. That’s 100% fraud. I demand to deal with it publicly.

@O2 I’d rather deal with your fraudulent practises publicly. I only just woke up and expect immediate support, given my sleep disorder it would be very bad for you to not accommodate me at this time.

i give up with @O2 online help. all i need to know is, can i buy an apple watch and connect it to my existing simo contract? (using iphone X) all it says is it has to be a "monthly contract". the simo is an 18 month one. HELP!

Hi @O2 haven't had 3g or 4g on my phone for a few days and can't get Internet on my phone if not connected to WiFi. Are there any issues? I'm in S21

Great service from @O2 quick to respond and sort out a deal which saved me 25% on airtime due to who I work for 👍🏼

Anyone else seen a big decline in network coverage by @O2? My signal is very poor now. (Sheffield)

Can not wait to finish this contact with @o2 pay near enough £80 a month for my 3G to never ever work. Always hotspotting - absolute jokers

@O2 hello, I’ve just payed my recent phone bill & I added a package on that being Amazon Prime and I was told I could cancel after 6 months & a year later I’ve realised I don’t use it so how can I go about cancelling my subscription?

I think you better reply to my DMs @O2 you've been taking money from me every month and not activated a SIM or providing a service m I warned you in writing not to take any more money and today you've taken more money.

If you have a phone STILL under warranty with @O2 but there’s a fault with the speaker which has been proved by @Apple that is unfixable. O2 won’t change it! Can’t wait to leave your network, customer service is pathetic.

@O2 shocking behaviour from your staff £522 taken from my account in error, no apology and told to contact my bank instead of issuing a refund. I want to make a complaint, I have been with you guys for years the moment you join with virgin media your customer service go's downhil

@O2 Hey, I have an airtime contract I’d like to cancel. However I’ve not been in contact with you for some time and I’m not able to pass security. Is there anything I can do? Thanks!

@O2 how do I formally complain about incorrect payment that you have taken , credits that have not been received and the unacceptable customer service I have received from your company.

@O2 I can honestly say without doubt that O2 have given me the worst customer service experience imaginable. A customer for 8 years and they have frustrated the life out of me for 4 weeks. Company is a shambles , no continuity of accounts , don’t do what is promised. Awful

@O2 can’t get through to any of your phone operatives. Need some help with a phone issue urgently please

Only I could cancel my phone contract and be cut off from @O2 without making sure I get my PAC code first. I told you, I told you I hate all of this. 😩