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O2

O2 Outage Report in Redditch, Worcestershire, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Redditch, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at O2

O2 is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 31% Internet (31%)
  • 22% Total Blackout (22%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Redditch, England

The most recent O2 outage reports came from the following cities: Bromsgrove, Stourbridge, and Sheldon.

CityProblem TypeReport Time
Bromsgrove Phone 3 days ago
Stourbridge Internet 21 days ago
Worcester Total Blackout 5 months ago
Bromsgrove Wi-fi 6 months ago
Stourbridge Phone 7 months ago
Worcester Phone 9 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

  • IyaazMatadar
    Iyaaz Matadar (@IyaazMatadar) reported from Redditch, England

    Anyone on @O2 having problems sending @WhatsApp messages?

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @o2. Like clockwork every week O2 Network Update: Stratford Rd, Shirley, Solihull B90 4AJ, UK Sorry, a phone mast close to you isn't working as well as we would expect Our engineers are carrying out some checks to investigate issues in this area...

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 can you stop advising people to "reset network settings" when your network has problems. This didn't fix the problem with your network and unfortunately wipes out all WiFi and Bluetooth settings, which then need manually setting up again. Not good advice at all.

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.

  • jac_autos
    JAC Autos (@jac_autos) reported from Studley, England

    Hi @O2 your mobile signal has been poor for days, now we have almost totally lost signal on both personal and business mobiles. When is this issue going to be sorted? B80

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 I assume free coffee is cheaper than investing in network capacity.

  • Caina07Adam
    Adam (@Caina07Adam) reported from Wychbold, England

    @O2 trying to book a ticket for a local oden with the voucher you’re offering for Monday but it’s not working????

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 Getting very close to the point of cancelling my order. The port has failed and I have no service. Cannot get through to your support as there are no agents available. No reply to FB message since 9 am. The clock is ticking...

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 working like clockwork? It goes faulty every week. "O2 Network Update: Stratford Rd, Shirley, Solihull B90 4AJ, UK Looks like a nearby phone mast isn’t working as it should, sorry.

  • accessstratford
    Accessible Stratford (@accessstratford) reported from Stratford-upon-Avon, England

    @O2 can’t register for alerts as there’s still a mast down + I can’t receive any texts. Please get it sorted for CV37 7HG

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @o2 why is your service unusable in areas that your map says has good coverage? No backhaul bandwidth? B90 4AJ poor outside nothing inside. B13 0UR poor inside. Intermittent connectivity in spite of reasonable signal. Three works perfectly onside and out.

  • tommy_andrews
    Tom Andrews (@tommy_andrews) reported from Worcestershire, England

    Hey @O2 my upgrade was supposed to come last Friday.... DHL tracker has said its coming everyday last week then never arrives... Now they say contact you??

  • Hannahbreenx
    han (@Hannahbreenx) reported from Bromsgrove, England

    @O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @O2 That looks like an Apple device. #Alexa won’t help you there. #Siri might.

  • adam0604
    Adam Waterhouse (@adam0604) reported from Halesowen, England

    Yo why is @O2 4G network coverage so garbish lately? Sort your **** out man, I don't pay for a 1 bar signal wherever I go!

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 why does the local B90 4AJ mast go faulty EVERY week. 6 weeks in a row now, we get no service until it is repaired. You need better repair engineers as their repairs do not even last a week!!!

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

  • Caina07Adam
    Adam (@Caina07Adam) reported from Wychbold, England

    @O2 hello there I’m having trouble using my cinema voucher I pressed redeem just but didn’t see the date for which Monday I’m to use it on, can you help?

  • DirtySurti
    Ketan Surti (@DirtySurti) reported from Dickens Heath, England

    @O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SarahMelissa85
    Sarah Paskin (@SarahMelissa85) reported

    @O2 absolute awful customer service, double billing ripping people off! Can someone contact me ASAP ideally management as i need to get my contract as a new customer sorted ASAP!!

  • anna_fatania
    Anna Fatania (@anna_fatania) reported

    @O2 what the point of giving us VIP for better service when no one even gets back to me? Emailed twiced and still no response & it’s been 2 months! O2 is a complete joke! Ive have the worst service! And have 4 lines with you! Can someone please get in touch! 😡

  • digitalfailure
    Brian Woods (@digitalfailure) reported

    @O2 Hey there! Can you tell me why your service is consistently woeful in Chester city Center (ch1) voice calls … when they work sound like a robot with a harmonica and 4G ….. yeah that old thing because you don’t have 5G yet… is slower than smoke signals. #shitchester

  • GoaterBilly
    Billy Goater (@GoaterBilly) reported

    @O2 5 attempts to order a new phone, 5 fails, over 6 hours on the phone to you. Credit check failed twice as one done on previous day twice. Not credit status problem just your process. 2 of the calls were over an hour and cost me £8+ in total on the home phone. Still not sorted!

  • TouchwoodJo
    Jo Cook (@TouchwoodJo) reported

    @O2 I can’t log in to my o2 account even if I say forgotten details. Also my phone won’t connect to 4g, please could you help? Thanks

  • Whirly90
    Will Hearley (@Whirly90) reported

    @Cir1_ @O2 Mines been pretty poor to the last two weeks

  • bond_louise
    Louise (@bond_louise) reported

    @O2 (1) Yes but I used to connect to virgin media WiFi on the underground, not WiFi Extra. Now that the virgin media network doesn't exist any more, I need to get on WiFi Extra and it isn't connecting. (2) yes I can connect to o2 hotspots above ground. Plz advise.

  • BlakeyB
    Blake (@BlakeyB) reported

    @O2 you may be the worst company I’ve ever had to deal with, all I want to do is make a payment, is it so hard to speak to someone without getting cut off?

  • Macgregor11
    Glenn Macgregor (@Macgregor11) reported

    Have to say the mobile signal for @O2 is trash in Weymouth Dorset Shows 4G and 5G on the phone But no internet connectivity Luckily I have a @ThreeUK I can connect via Wi-Fi hotspot from my other phone @ThreeUKSupport

  • LYCOICAT
    Mila (@LYCOICAT) reported

    @O2 I spoke to Laura from insurance she reassured she’d ordered iPhone 12 Pro Max 512gb graphite but on email why does it say blue?? Please help.