O2 Outage in Normanton, City and Borough of Wakefield, England

@O2 has got to be the worst Mobile company to deal with. Trying to add on to my account this morning and the gent I spoke to was about as useful as a kidney infection

@runhappyally @O2 Come on O2 .... you've clearly got a long standing problem that you've failed to properly fix. I reckon it's fingers out time.

Decided to treat myself to a new phone last week. It’s great having no network for a week especially in the time of a pandemic due to a failed port in and @O2 advisers just fob off with wait another 48hours. #FirstWorldProblems

@PeanQ @mobdevross @O2 @ofgem I’m having same issue here. Told by adviser just now I’ll have to wait another 48hours. Been without network since Sat!!

@O2 Already tried, still same problem. You must know they is a nationwide problem again with amount of tweets experiencing the same problem as they other week when the network went down

@O2 do you have a problem with your phone network again, can not make or receive calls in the LS6 Leeds area, data is working OK

Well it looks like I'm now going to have to TETHER so I can actually use some internet on my PC seen as @virginmedia is STILL down in my area. Now all this is gonna come out of my data allowance @O2 , brilliant

@markhughes2985 @O2 I'm having the same issue

@O2 Hey! Word of advice for your staff - do not be rude when someone calls you to tell you they’ve found a plan that’s half the price and is offering the same. Your pushy advisor was very rude and didn’t want to give me my PAC Code. Sort it out - won’t be coming back!

@O2 I’ve DM’d you with a problem with my bill that needs looking at before I cancel all my direct debits - details of issue in the DM. Thanks

I think @O2 @VodafoneUK @EE etc should offer additional free data to @NHSuk @GoodSamApp volunteers to stop them running out and not being able to help people! @SkyNews @BBCNews

128 256 37 complaint reference number @EE the behaviour from your agent was ridiculous she cane across very challenging difficult and told a lie or 2 about subject access requests and did come across patronising. @O2 @ThreeUK will be considering a move now after speaking to EE.

@o2 very low signal in LS7 (Chapel Allerton)

@O2 Hi my wife @louise_tempest has purchased tickets and not received any email confirmation can you help please.

Same old crap from @O2 you tweet about there appalling customer service, they DM straight away asking what’s wrong to be told the complaint I thought I logged Friday hadn’t even been logged😡😡 answering half the questions I raised & try fob me off with £30!! Doubt it FCA it is

ABSOLUTELY SHOCKING SERVICE from @O2 10yrs as a customer paying for 5 devices any suggestions on other providers as cancelling ASAP!

@keagan_g @O2 @EE It’s so bad! I’m not even with either providers, I’m with Vodafone 😂

@O2 still not working 🙃🙃 still can’t make outgoing calls

@O2 poor service again today, misinformed by agent...AirPods out of stock, call back and get same agent...AirPods in stock....so order, it’s never processed so have to order via #livechat again. This is not a difficult thing to complete...... #frustrating

@O2 I've been passed around all week, finally got through to the repair center & I have to wait AGAIN now, for another phone call that probably won't come! Literally the worst service i've ever received & i've had to cancel my trip home for xmas due having no phone! i'm so angry!

@O2 hello I payed my contract and my calls and text are on but my data says 0 so can you help please.

@O2 @DisneyPlusUK This is a fake offer, after being sent an email from O2 saying I could receive 6 mo TVs free. You can’t renders and help centre is non existent!

@O2 so received an mail saying I can have Disney + free for 6 months. Then told by O2 support I need to upgrade. No mention of this in the email or the t’s and c’s, checked 3 times. Help desk can’t receive screen shots of the email and keep hanging up!

@O2 hi I got a free Disney plus 6 month priority text and I don’t know where to use the code. Can you help please?

@O2, Hi there, I entered the wrong phone number while trying to get the disney + reward. Can you help please

@O2 have you thought about using a satellite for your phone signal instead of a frying pan? #o2 #nosignal

Hey @O2 my wife @liz_e_collett wants to migrate her number to a new contract but can't get through on 202 as it keeps hanging up on her. Some help would be appreciated.

@O2 Hi, I'm trying to transfer my old number to O2 but can't get through via 202 and keep getting website issues. Can you help? Don't want to lose my old number and I've been trying for weeks!

@O2 How do I contact you to give the required 30 days notice that I wish to cancel my Pay Monthly contract? There appears to be no option for this under the 'Contact Us' section on your website. Can you advise please.

@O2 got the free gift through priority of 6 months Disney plus for being a valued customer