O2 Outage Report in Newcastle under Lyme, Staffordshire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Newcastle under Lyme come from postal codes ST5.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 22: Problems at O2
O2 is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent O2 outage reports came from the following cities: Newcastle under Lyme, Stoke-on-Trent and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle under Lyme |
Internet | |
| Stoke-on-Trent |
Internet | |
| Crewe |
Internet | |
| Market Drayton |
Phone | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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James Oddy
(@OddyJames) reported
from
Congleton, England
@O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....
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Rick
(@StokeyRick) reported
from
Stoke-on-Trent, England
@O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.
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STUasaurus Rex 🦖 ©
(@AWorkOfStuART) reported
from
Kidsgrove, England
@JamesGLA90 @O2 Yup. F*cking awful
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Pete
(@1985Pete) reported
from
Crewe, England
Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple
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Michelle
(@MichK84) reported
from
Stoke-on-Trent, England
Been trying to login to @o2 priority since 10am and now it’s down for maintenance
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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Robert Fisher
(@StrategiRob) reported
from
Stoke-on-Trent, England
Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice
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Stephen Evanson💙🤍💛
(@evanson316) reported
from
Crewe, England
@O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.
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del
(@del__91) reported
from
Stoke-on-Trent, England
Is anyone having trouble receiving calls on the @O2 network?
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stokiemummie
(@stokiemummyJ) reported
from
Stoke-on-Trent, England
@O2 hi, just recently my phone 4 g has been losing signal, used to be fine, annoyed recently has 4 g just went resulting in losing bid on eBay, ?
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del
(@del__91) reported
from
Stoke-on-Trent, England
Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks
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Edward Ramsdale
(@EdwardRamsdale) reported
from
Stoke-on-Trent, England
@O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?
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Roy Galaasen
(@RoyGalaasen) reported
from
Stoke-on-Trent, England
@O2 Sitting here at Costa enjoying a latte. Not enjoying the Internet connection that is utterly rubbish as always. It has been for a few years, I gave up on it hopefully being fixed. Paying for 5GB data that I can’t ever spend because it just is slow as snails.
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Ryan Podmore
(@PotterPodmore) reported
from
Stoke-on-Trent, England
Both my @O2 mobile data and @SkyGroup WiFi have been absolutely terrible the last couple of weeks. It's really starting to wind me up. Considering how much i pay for it each month
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Danielle 🏳️⚧️
(@misswhiskygirl) reported
from
Stoke-on-Trent, England
@O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you
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Nitesh Pandey
(@niteshkpandey) reported
from
Newcastle-under-Lyme District, England
@O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!
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DaveH63
(@huson63) reported
from
Stoke-on-Trent, England
@O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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The Mussel Pod
(@brancasterbay) reported
@O2 Our postcode is publicly posted everywhere, we run a business from it! There’s nothing else to dm about. We’ve just got NO phone signal so our phones aren’t ringing & we’re missing calls on both networks.
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Staceyhillx
(@staceyhillx) reported
I am ready to leave @O2... I have no signal anywhere its driving me mad!
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Chris Howell.
(@chrishowellbwfc) reported
@O2 when are you going to sort the signal and data out in the M28 it's been poor for years. I'm at home and I only get 1 bar signal and H on data not even H+ and it's really slow.
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Mrs C
(@CharmingFishFan) reported
@O2 Hi are the issues in LE12 too?? Had no signal all day and the same in LE5. Although I'm with @giffgaff they run on your network. When you have family in hospital, and can't call out or receive calls, this is adding to the stress!
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A.l.f 🛸♻️🏴🏴
(@Simpsonanton21) reported
@O2 Crap service in nr33 7qy again for the second week in a row data is very bitty and also phone reseption it needs to be sorted asap O2
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tyler mcwilliam
(@tyleremm1) reported
@O2 what a shambles, was mis-sold a contract in June. I called 2 days after it was taken out to cancel it. I am now on my 4th call to o2 as it is still active and now effecting my credit score!. Every agent agent "assures me its cancelled" what do I do
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PaolaCabrini
(@PaolaCabrini) reported
@O2 Hello! I have been waiting for my SIM since 08/07 as part of a deal with also Virgin Media bundle. My emails with password setup are expired so I cannot log into the all and get support, can you please contact me via DM here?
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The Mussel Pod
(@brancasterbay) reported
@O2 & @VodafoneUK what’s going on with the phone signal in PE31 8BJ? We’ve had no phone signal for 3 days now & your costing us a fortune in lost business!! Extremely fed up now!
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The Biochemist
(@thebiochemis89) reported
@O2 hi I’m currently abroad in Italy and my roaming doesn’t seem to work. This happened to me when I was in Rhodes earlier this year too. Seems to get stuck on 3G and I can’t access the internet. Please can you help? I’m travelling on my own so it’s quite a struggle without data
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VGanon
(@VgGlover) reported
@O2 @Bekhboyle Is that why the network in London today can barely hit 3G quality? Your masts are melting?